Local Market Sales and Service Manager at FNB South Africa

Are you someone who can:

• Manage and be accountable for end-to-end sales performance across Hub and Spoke branches within the Local Market
• Identify and leverage revenue growth opportunities to achieve and exceed sales targets
• Drive the broader customer journey across the Node through effective customer engagement in branches
• Champion sales performance and embed a strong sales culture across the Local Market
• Lead and execute Local Market Ecosystem Proactive Sales Initiatives to grow the customer base
• Partner with internal teams, acquisition teams, external sales, and staffing solutions to attract creditworthy and profitable customers
• Champion and execute sales campaigns to ensure successful rollout and measurable impact
• Develop, implement, and embed digital enablement strategies and future sales pilots
• Drive adoption of digital and platform-based initiatives including Apex, BRM, AOP (Assistance on Platform), Everything on App, and Apollo
• Compile, analyse, and present sales and performance reports to inform decision-making
• Create innovative solutions to meet evolving customer demands and improve service delivery
• Ensure continuous improvement and value adding enhancements to sales and operational processes
• Deliver internal and external customer service excellence aligned to quality and service standards

Leadership, Risk & Performance

• Manage team performance to ensure achievement of business objectives and sales targets
• Create clarity on targets, priorities, and expectations across Hub and Spoke teams
• Manage risks within the area of accountability and ensure sound governance practices
• Foster collaboration across teams, functions, and specialisation areas to enable execution
• Build strong working relationships that enhance innovation, productivity, and delivery
• Role model ethical behaviour and customer centric leadership

Qualification & Experience Requirement

• Minimum Qualification: NQF Level 5 Certificate
• Preferred Qualification: Undergraduate Diploma NQF Level 6 qualification in Banking, Business Management, or related fields
• 4 – 5 years of experience in sales and service management and proven leadership experience

You will be an ideal candidate if you possess the following:

• Strong commercial acumen with experience driving multibranch or node level sales performance
• Experience leading digital enablement and customer journey optimisation initiatives
• Demonstrated ability to translate strategy into executable sales plans
• Strong analytical capability with experience using performance data to drive decisions
• Solid understanding of risk, governance, and compliance in financial services

You will have access to:

• A senior sales leadership role within the FNB Points of Presence environment
• Opportunities to influence customer engagement and sales outcomes across a Local Market
• Exposure to cutting edge digital sales platforms and future focused initiatives
• Ongoing leadership development and professional growth opportunities

End Date: June 25, 2026