Logistics Expeditor x2 ( Shift Work ) at Sasol

Purpose of Job

• The Expeditor ensures seamless execution of the transport schedule by tracking and tracing delivery vehicles, engaging with Planners, third-party transporters, Sasol Distribution Controllers, the Contact Centre, and Commercial & Mobility Account Managers etc.  The role is responsible for coordinating daily operations, resolving deviations, and ensuring that customer orders are delivered on time, in full, and safely. The Expeditor also proactively addresses operational challenges, provides continuous updates to stakeholders, and contributes to process improvement through data analysis and effective root cause investigations. This is a shift-based role (24/6 with Sunday rotation) with a strong focus on safety and customer service.

Key Accountabilities
Transport Execution & Stakeholder Engagement

• Track and trace deliveries; engage with 3rd party transporters, Sasol Distribution Controllers, and the Contact Centre on deviations, incidents, or schedule changes.
• Check customer Automatic Tank Gaude (ATG) levels against scheduled orders to prevent Left on Boards (LOBs).
• Proactively manage 2-hourly updates from transporters, escalate delays, and arrange alternatives (replacement trucks, re-routes, gantry breakdowns, etc.).
• Ensure continuous safety and operational decision-making during protests, incidents, or breakdowns to protect drivers, equipment, and product integrity.
• Create and manage drains when LOBs are redirected.
• Amend shipments or trips for order cancellations, emergency requests etc.
• Escalate customer site delays by involving relevant Key Account Managers.
• Manage updates and report via Schedule Management Tool (SMT).

Queries & Issue Resolution

• Handle non-delivery, late delivery, cancellation, emergency order, and volume query escalations.
• Investigate and resolve customer complaints and provide prompt feedback.
• Participate in root-cause analysis and implement corrective and preventive actions.

Administration & Reporting

• Resolve/ manage error logs, open orders, drain orders, and update delivery volumes.
• Complete all SAP/ Advanced Planning and Scheduling (APS) updates (vehicle changes, drains, re-plans, reroutes etc) before end of shift.
• Ensure accurate and thorough shift handover, including safety issues, incidents, and operational challenges and critical information.
• Contribute to performance reporting and Key Performance Indicators (KPI) monitoring.

Fleet & Resource Adjustments

• Manage truck changes due to breakdowns, driver availability, or delays.
• Ensure smooth replacement planning to minimize delivery impact.

Continuous Improvement & Compliance

• Participate in operational meetings and contribute to updating Standard Operating Procedures (SOPs) /work instructions (WI).
• Review performance data and drive improvement.
• Support training and change management processes for expediting operations.

Qualifications

• Minimum: Grade 12 with 3–5 years’ experience in Expediting or Customer Demand Fulfilment or Logistics.
• Preferred: Diploma in Logistics or equivalent.