Logistics Interaction Centre Team Leader at The Coca-Cola Company

Key Duties & Responsibilities    
Responsibilities

Operational Improvement

• Manage execution of the load plans (from plan submission to settlement)
• Manage the optimisation of 24-hour vehicle tracking to enable effective execution.
• Ensure that the process of managing overall driver fatigue in place and monitored.
• Monitor effective execution of second loads.
• Monitor the execution of daily start-ups to ensure the escalation of delays impacting on execution.
• Review and raise issues relating to the shipment status of allocated loads for picking (Bay schedule management).
• Manage contractors, Suppliers, and raw materials (execution status reporting)

System monitoring and customer service

• Ensure the correct usage of the reporting on GreenMile, Route Management System and C-TRACK systems/devices.
• Ensure the correct usage of reporting tools (i.e., Power BI
• Ensure targets and customer service requirements are met while optimising resources costs.
• Achieve and maintain distribution standards and performance

Achieve execution against set targets per shift

• Hand over shifts efficiently and effectively so that standards are maintained, and targets achieved
• Manage adherence to Route Sequence to enable route deviation tracking.
• Adherence to Plan (Planned Versus Actual and Promise To Deliver 1st Stop) and Turn-around times.
• Improve and maintain high levels of customer service.
• Maintain adherence to the agreed SLA standards.
• Manage the LIC procedures i.e. Best Work Practices to ensure adherence to the standards.

Safety and Human Resources Management

• Implement and monitor Safety policies, procedures and company standards.
• Reporting on incidents and accidents completed against set standards.
• Ensure goals, SLA’s and work routines are clear.
• Manage the processes of mentoring and coaching of employees.
• Support and encourage principles of ownership and responsibility within the team.
• Employee relations maintained according to Company and Legislative requirements.
• Change led by involving and engaging with team and all relevant stakeholders.
• Optimise team performance through effective people management practices.
• Manage IR and performance management processes.

Perform administrative duties

• Ensure that daily controls are adhered to.
• Develop daily, weekly and monthly reports for the regions/districts.
• Maintain and keep abreast with business best practice within the different regions and districts.
• Manage man hours (allocation and distribution) to ensure effective delivery of outputs.

Accountabilities

If the incumbent in this role is successful at the job, they will be accountable for the following:

• Distribution standards.
• Safety and Performance.

Skills, Experience & Education    
Candidate requirements

• A minimum of a Diploma in Logistics
• At least 2 to 4 years’ experience in Logistics, Distribution, Planning, Warehouse.
• Good understanding of CCBA Logistics systems and processes.
• Advanced PC skills (MS Excel, MSD 365, RoadNet, Planning tools, GreenMile)
• Experience in managing a team.
• Good understanding of Road Transport and related legislation and NOSA.