Logistics Manager (Northern Suburbs (Cape) at PEP

Description

• Lead and optimise PAXI’s end-to-end parcel network by overseeing parcel delivery &  collection to achieve peak operational efficiency, service excellence, and cost performance, while building high-impact stakeholder relationships to deliver a seamless customer experience.
• Drive end-to-end operational execution across merchants, couriers, and retail store points to ensure seamless parcel induction, tracking, and counter-to-counter and counter-to-home fulfilment.

Key Responsibilities

• Direct seamless parcel induction, pickup, and delivery processes across merchants, couriers, and retail locations, maintaining high in-store scanning compliance  to eliminate aging, uncollected stock.
• Manage and establish rigorous SLA governance, holding logistics providers to service agreements through structured monthly performance reviews.
• Coordinate operational partnerships with group brands to enforce standard operating procedures, ensure exceptional service standards, and meet target parcel volumes.
• Manage the complete tracking, processing, and timely resolution of Goods-in-Transit (GIT) claims 
• Identify and managing of claims from couriers with significant hub losses and hi-jacked parcels to ensure minimal losses for PAXI clients
• Optimise retail drop-off, collection, and return operations using ongoing process reviews and time-and-motion studies to reduce counter wait times.

Requirements

• Tertiary qualification, preferably in Logistics & Supply Chain;
• At least 5-7 years related work experience, preferably in Courier / Logistics / Supply Chain;
• Ecommerce, Warehousing/DC and Freight Forwarding/customs clearing experience will be an advantage
• Middle Management experience of 3-5 years
• Computer Literate (MS Office/Google Suite)
• Basic understanding of contract management
• Strong problem analysis
• Stakeholder Management skills
• Project management skills
• Financial savviness