Job Purpose
- To lead and execute all warehouse and transport activities during a designated shift, ensuring safe, efficient, and accurate operations aligned to plan, while maintaining strict control over productivity, stock integrity, and service delivery
Key Responsibilities
Shift Execution & Control
- Execute operational plan across inbound, outbound, and transport
- Ensure real-time decision-making to resolve bottlenecks
- Maintain full control of floor operations (system + physical)
- Deliver shift handover aligned to required standards
Inbound Operations (Execution)
- Ensure booking adherence and queue management
- Manage truck turnaround times (TAT)
- Oversee GRV accuracy and completion
- Ensure putaway is completed within SLA
- Maintain inbound floor discipline (no backlog/spillages)
- Drive immediate resolution of NCAs
Inventory Integrity (Control)
- Execute daily counts and ensure variance resolution
- Run and action risk reports
- Manage product isolation and recalls
- Ensure accuracy of catchweight and STO processes
- Control returnable packaging and operational assets
Outbound Operations (Execution)
- Deliver picking, checking, and loading vs plan
- Ensure load plan adherence
- Control replenishment and stock flow
- Ensure system clearance and billing readiness
- Prevent short picks, mis-picks, and delays
Transport Execution
- Execute dispatch plan and ensure on-time departures
- Manage load expediting and exceptions
- Conduct driver debriefs and resolve issues
- Manage returns, redeliveries, and exceptions
- Monitor fleet availability and operational readiness
Productivity & Labour Management
- Drive shift productivity across all functions
- Allocate labour dynamically based on demand
- Monitor performance vs targets in real time
MHE & Asset Control
- Ensure availability and utilisation of MHE
- Monitor condition and safe usage
- Control operational assets (scanners, pallets, crates, rolltainers)
Safety, Risk & Compliance
- Enforce all SHERQ standards during shift
- Ensure housekeeping standards maintained
- Act immediately on unsafe conditions
- Ensure compliance with SOPs and policies
Administration & Systems Control
- Ensure completion of all operational admin
- Validate system vs physical alignment
- Ensure no open transactions at end of shift
- Maintain data integrity
Shift Planning & Handover
- Plan next shift requirements (labour, volume, constraints)
- Deliver structured and accurate handovers
- Highlight risks, backlogs, and priorities
Qualifications, Skills and Experience Required for the Job
Qualifications and Experience
- Appropriate undergraduate degree or equivalent tertiary qualification
Skills and Competencies
Warehouse & Distribution Operations
- End-to-end warehouse flow (inbound/storage/outbound)
- Cold chain / FMCG distribution principles
- Slotting, replenishment, and picking methodologies
- Cross-docking and high-volume throughput environments
Transport & Fleet Management
- Route planning and optimisation principles
- Fleet utilisation and cost drivers
- Trip reconciliation and delivery performance management
- Driver management and compliance
Inventory & Stock Control
- Cycle counting methodologies
- Stock accuracy drivers and loss prevention
- Returnable packaging management
- Catchweight and batch/expiry management
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