Job Purpose
- To effectively work and communicate with the Operations management to continuously improve standards.
- To plan, develop and implement techniques, processes and procedures for controlling the desired level of quality for all goods stored and supplied by the region/site.
- To coordinate with principals and suppliers, warehouse and transport management and customers to resolve quality and food safety issues.
- To ensure compliance to all company and group policies and standards affecting food quality and safety
Key Responsibilities
Legislative and Policy Compliance
- Ensure compliance with the Food Safety and the OHSACT, NEMA and associated regulations and legislations.
- Ensure the region and sites have the current Vector SHE and quality and food safety standards and procedures as well as Customer requirements in place and adhered to.
- Ensure documentation completion and submission requirements are adhered to.
- Ensure all internal policies are aligned to legislative requirements and best practice.
- Review and update all SHERQ procedures and checklists.
- Ensure that all internal audits are planned and actioned according to schedule
- Pass all customer and external audits and retain applicable certifications
Operational Compliance Support and Auditing
- Co-ordinate the development, implementation and management of a standardized integrated SHERQ management system as per the required standard.
- Conduct internal audits and inspections and manage external certification audits.
- Implement and maintain quality tools to ensure quality control and compliance.
- Provide management and staff training as applicable
- Ensure that all traceability and recalls procedures are followed
- Accompany inspectors and auditor during on-site inspections and audits and respond to regulatory non-compliances
- Maintain the HACCP, VACCP, TACCP, HIRA and ERA systems and other SHERQ information and documentation
- Implement, administer, monitor and maintain the Operations SHERQ programmes and associated documentation
- Update all SHE & food safety systems, lists and files
- Ensure that Risk prevention and emergency procedures are identified and implemented.
- Conduct workplace and job specific hazard analysis to identify potential hazards
- Evaluate the effectiveness of risk control measures and recommend changes
- Maintain risk registers
- Communicate risk control and risk management information by analyzing data, developing indictors, producing and presenting required reports and advising management accordingly.
- Liaise with external bodies eg. Department of Employment and Labour, fire department, contractors, service provider and emergency services with regard to local governmental compliance requirements and best practice.
- Risk management (HACCP/TACCP/VACCP/HIRA/ERA/ Food defense, fire and security)
- Conduct Root Cause Analysis for SHERQ related non-conformances identified
- Ensure corrective action plans and actions for audits, incident investigations and customer complaints are completed
- Contractor management
- Assist with the development of SHERQ Objectives and Targets, Continual Improvement Plans and Injury Reduction Plans and facilitate the completion of actions required to fulfil these requirements
- Change Management
Incident Investigation
- Conduct post incident investigations in order to identify root causes and determine appropriate preventative and corrective action
- Champion the implementation of corrective actions
- Ensure proper administration of the incident reporting and investigation system, legal documents and registers
- Analyze and investigate customer complaints. Facilitate interventions to address the problem and monitor improvements
- Seek continual improvement in the SHERQ space by regularly monitoring regional and site activities and assess the implications of new developments.
- Ensure that Corrective Action Plans are in place, updated and track the close out of required actions whilst maintaining evidence of close outs
Communication and Reporting
- Capture all SHERQ related data on time and in full
- Analyse data, develop leading indicators, determine trends and produce and present required reports to advise management accordingly.
- Engage with external bodies (eg. Department of Health and service providers) with regards to compliance requirements and best practice.
- Advise project managers regarding the requirements of contractors on site, safety files etc.
- Ensure Risk and SHE Rep meetings are held at the prescribed frequencies and minutes are communicated and signed off
Key Relationships
Internal
- Operations
- Customer team (on queries)
- Internal audits
- HR
- Engineering
External
- Consultants
- Government departments
- Contractors and service providers
- Certification bodies
- Suppliers
Qualifications, Skills and Experience Required for the Job
Qualifications and Experience
- A minimum of 3 years working in a food hygiene and/or health and safety environment implementing food safety and health and safety policies
- Good understanding of FSSC 22000/ISO 22000, ISO 45001 and ISO 14001 requirements
- Experience in the implementation and management of integrated ISO systems
- Valid Code EB drivers
Skills and Competencies
Knowledge
- All applicable legislation (Environmental, OHS & food safety)
- Industry standards
- Integrated ISO systems management principles
- Working knowledge of Vector strategies, policies, customer products and operations
Skills
- Auditing and inspections
- Relationship building
- Computer literacy (MS Office)
- Verbal and written communication
- Interpersonal
- Logical thinking
- Critical thinking
- Decision-making
- Analytical and evaluative thinking
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Job Purpose
- To lead and execute all warehouse and transport activities during a designated shift, ensuring safe, efficient, and accurate operations aligned to plan, while maintaining strict control over productivity, stock integrity, and service delivery
Key Responsibilities
Shift Execution & Control
- Execute operational plan across inbound, outbound, and transport
- Ensure real-time decision-making to resolve bottlenecks
- Maintain full control of floor operations (system + physical)
- Deliver shift handover aligned to required standards
Inbound Operations (Execution)
- Ensure booking adherence and queue management
- Manage truck turnaround times (TAT)
- Oversee GRV accuracy and completion
- Ensure putaway is completed within SLA
- Maintain inbound floor discipline (no backlog/spillages)
- Drive immediate resolution of NCAs
Inventory Integrity (Control)
- Execute daily counts and ensure variance resolution
- Run and action risk reports
- Manage product isolation and recalls
- Ensure accuracy of catchweight and STO processes
- Control returnable packaging and operational assets
Outbound Operations (Execution)
- Deliver picking, checking, and loading vs plan
- Ensure load plan adherence
- Control replenishment and stock flow
- Ensure system clearance and billing readiness
- Prevent short picks, mis-picks, and delays
Transport Execution
- Execute dispatch plan and ensure on-time departures
- Manage load expediting and exceptions
- Conduct driver debriefs and resolve issues
- Manage returns, redeliveries, and exceptions
- Monitor fleet availability and operational readiness
Productivity & Labour Management
- Drive shift productivity across all functions
- Allocate labour dynamically based on demand
- Monitor performance vs targets in real time
MHE & Asset Control
- Ensure availability and utilisation of MHE
- Monitor condition and safe usage
- Control operational assets (scanners, pallets, crates, rolltainers)
Safety, Risk & Compliance
- Enforce all SHERQ standards during shift
- Ensure housekeeping standards maintained
- Act immediately on unsafe conditions
- Ensure compliance with SOPs and policies
Administration & Systems Control
- Ensure completion of all operational admin
- Validate system vs physical alignment
- Ensure no open transactions at end of shift
- Maintain data integrity
Shift Planning & Handover
- Plan next shift requirements (labour, volume, constraints)
- Deliver structured and accurate handovers
- Highlight risks, backlogs, and priorities
Qualifications, Skills and Experience Required for the Job
Qualifications and Experience
- Appropriate undergraduate degree or equivalent tertiary qualification
Skills and Competencies
Warehouse & Distribution Operations
- End-to-end warehouse flow (inbound/storage/outbound)
- Cold chain / FMCG distribution principles
- Slotting, replenishment, and picking methodologies
- Cross-docking and high-volume throughput environments
Transport & Fleet Management
- Route planning and optimisation principles
- Fleet utilisation and cost drivers
- Trip reconciliation and delivery performance management
- Driver management and compliance
Inventory & Stock Control
- Cycle counting methodologies
- Stock accuracy drivers and loss prevention
- Returnable packaging management
- Catchweight and batch/expiry management
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