Logistics Senior Manager-Rosebank at McCain Foods

PURPOSE OF THE JOB:

To develop and motivate the strategy for McCain route to market for delivery and service offering with the ultimate aim of optimising service level and cost to service while delighting the customer.

To lead the activities both internal and external for the third parties providing distribution services to McCain and develop teams fit for the future. Responsible for the McCain internal customer service function for order taking and delivery management for McCain direct customers. Responsible for managing customer relationships with the McCain Foods outbound supply chains as well as managing the SLA’s with service providers to McCain in respect of storage, distribution and transport of finished goods and any other services provided by the logistics.

Also responsible for reporting relating to the Logistics Service Providers.

KEY PERFORMANCE AREAS:

Logistics Strategy Formulation and Implementation

• Formulate short and long term (+3 year) Logistics Strategies to deliver sustainable, profitable service by Logistics service provider.
• Prioritise services and initiatives by service within the Logistics on the basis of demand
• Determine the tone and direction the Logistics team takes in its approach to working with the Logistics and relevant stakeholders.
• Work collaboratively with cross functional teams and ensure alignment with supply chain initiatives and operational efficiencies
• Drive the achievement of targeted commercial strategy

Strategic Account Management

• Ensure that all accounts are serviced in order for the company to achieve required service levels.
• Leverage current alliances and customer relationships to identify further opportunities for optimisation
• Support the Commercial Manager in the development of proposals, negotiate terms and conditions, and implement contractual agreements for expanded offerings within an account with focus on delivering results
• Facilitate the communication of a customer perspective within multi-disciplinary forums to ensure that customer expectations are met within the ambit of smooth, efficient and profitable operations and service delivery.

Logistics Planning and Execution

• Lead the Logistics management planning process to create supplier-specific priorities and plans.
• Lead Logistics performance reviews
• Lead the customer service delivery for McCain direct customers to ensure optimal Cash to Cash cycle and enhancing the customer experience with McCain.
• Understand key drivers of profit and loss and actively support achievement of financial targets including driving profitable service options at the Logistics or supplier level, maximising profitability and identifying business opportunities.
• Identify business risks to achieving the sales targets
• Estimate ROI for the key Logistics initiatives and evaluate plans post-execution.
• Ensure that all Chep pallet movement is documented and controlled

Staff Management and Development

• Lead the team towards meeting the strategy and targets through regular communication and utilisation of the full organisational talent management tool set.
• Monitor staff performance and provide regular feedback.
• Manage staff activities, ensuring service levels are met and protocols are adhered to.
• Coach and support staff where necessary to achieve objectives.
• Manage staff leave and general time management issues in line with organisational deliverables and standards.

REQUIREMENTS:

• Graduate qualifications within supply chain and logistics
• Post graduate qualification in business would be an advantage
• Valid Code EB drivers’ licence
• Must have at least 5 years’ experience as senior manager in logistics and supply chain.

PERSON SPECIFICATIONS:

• Initiative and assertive
• Tolerant of stress and pressure
• Creative
• Proactive
• Attention to detail
• Deadline driven
• Able to interact at all levels of the organisation
• Able to plan ahead and manage time
• Able to prioritise