MAC - Assistant Retail Manager - Truworths Mac Musgrave, KwaZulu Natal - 176 Hours - Full Time - Permanent at The Estée Lauder Companies Inc.

Key Roles & Responsibilities:

• Display excellent customer service skills to the team.
• Quickly and effectively resolve customer issues.
• Ensure highest levels of customer service are provided by staff, which will result in   increased productivity.
• Perform opening and closing procedures, i.e opening cash counts, closing deposits, shift  management, etc.in accordance with company policies.
• Coach, train, motivate and lead by example in sales, application technique and image.
• Communicate effectively with the Retail Manager, staff, the store and partners.
• Serve as a resource for general product knowledge to all customers and staff members.
• Track retail sales against goals using the system provided.
• Assist as directed by the Retail Manager or Marketing Department.
• Utilise and maintain customer database for phone calls, product launches, events and appointments.
• Assist in the preparation and completion of accurate physical inventory cycle count as requested.
• Follow and implement all corporate visual presentation standards and guidelines.
• Assist in the flow of merchandise from stock areas to the selling floor in a timely and organized manner.
• Display good time management and effectively prioritise.
• Ensure the smooth running of the counter when the Retail Manager is not present.
• Ensure all stock holding areas are tidy, levels are appropriate and stock is properly rotated.
• Perform other duties as required.
• Enforcement of Company Policies & Maintenance of Standards:
• Adhere to all company policies and procedures.
• Provide direction and give feedback to store management regarding staff performance.

Qualifications

• Grade 12
• Experience as a MAC Supervisor preferred.
• Passion for Artistry
• 2-3 years supervisory/ management experience  in a retail environment
• Ability to work in a fast paced environment.
• Computer literate – MS Office