Mail Service Assistant at Clicks Group

Introduction

• We are looking to recruit a Mail Service Assistant to work within our Group Facilities department. The role will be based in Woodstock, Cape Town and will report to the the Mail Service Supervisor.

Job description

Purpose and Objectives:

• The person will be responsible for receiving, handling and delivery of all mail related items; In and Outgoing Mail, Registered Mail, Incoming Faxes, Courier items, including supplies and performing loading bay activities.

Incoming Mail:

• Sorting of all Incoming mail Items daily.
• Ad hoc Incoming Mail tasks as requested.
• Handle all Registration Items daily.
• Handle all incoming faxes daily.
• Handle and Sort all Courier Items Received
• Deliver mail to Departments 

Outgoing Mail:

• Collection of Mail from Departments
• Daily handling and sorting of all Post Office, External, Outgoing Mail Items and courier parcels daily.
• Handle all ad hoc tasks as requested.
• Handle all Registration Items daily.

Dry Cleaners:

• Receive and Dispatch of Dry Cleaning from Staff
• Write up documentation relating to Dry Cleaning
• Accept and Document Payment for the service.
• Liaise with the Dry Cleaning collections team.

Loading and Receiving bay Duties:

• Receive all deliveries and enter into the relevant registers
• Distribution of all Mail House items and supplies daily
• Check seals on incoming Rollertainers and deliver to right department.

Policies and Procedures:

• Ensure that Policies and Procedures relating to Health and Safety as well as Quality of Work are adhered to
• Report any discrepancies or concerns to your Supervisor.
• Take every precaution to ensure that you are compliant with all Policies and Procedures.

Minimum requirements

Qualifications and Experience:                                                         

• Matric
• 2/3 years similar working experience in a similar environment

Skills, Abilities and Job Related Knowledge:

• Should understand and be able to operate equipment and software relating to the mailroom
• Customer Service experience
• Good understanding of SLA’s and Processes and Procedures

Essential Competencies: ​

• Ability to communicate effectively at all levels.
• Must be energetic and highly self-motivated
• Must be reliable and approachable
• Must be self-motivated and team oriented
• Must be friendly, polite and helpful when dealing with customers
• Must be able to work competently under pressure
• Must be service oriented.
• Must be able to work independently.