Clicks Group is a retail-led healthcare group which has been listed on the JSE Limited since 1996. Through market-leading retail brands Clicks, GNC, The Body Shop and Claire's, the group has over 840 stores across southern Africa. Clicks Group is a leader in the healthcare market where Clicks has the largest retail pharmacy chain with over 620 in-store pharm...
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Introduction
- It is the role of the Store Manager to oversee the Operational and Citizen management of stores. As the team leader, special focus should be placed on how you implement the Sorbet Culture and ethos within the team, to focus on the development of the citizens and improving the lives of our guests, through superior customer care and store profitability.
Job description
Guest Focus
- Be able to demonstrate the “Sorbet Way” and instil this focus on your team, when dealing with our guests.
- Resolve customer complaints within 24 hours.
- Understand and be able to advise guests on all treatments in the menu.
- Actively promote and up/cross sell treatments
- Handle guest questions and concerns in a professional and accurate manner.
- Answer calls in a friendly professional manner.
- Ensure that the scheduler is well planned to accommodate guests as effective as possible.
Citizen Focus
- On-board new citizens in the store and mentor them on the Sorbet way (culture).
- Host monthly talk shows with the citizens to focus on relevant issues (QAR Results, Sales Targets, Hygiene, Training, Culture and Service Focus).
- Manage citizens work schedule /rosters.
- Coordinate citizen training schedules and bookings
- Communicate any staff/ guest problems that need attention to the Area Manager of the store.
- Manage Disciplinary procedures and performance management with each citizen.
- Drive individual targets per citizen with one on ones.
Operational Focus
- Understands the benefits of the Sorbet Loyalty Program, and is able to train the team and drive focus on the program with all citizens in store and drive loyalty sign ups in the store.
- Ensure that the store merchandising and general presentation is maintained according to Sorbet standards
- Manage spot checks on stock counts and inventory control (Daily in and Out Counts, weekly Full Inventory Check).
- Manage stock receiving procedures as per Sorbet Franchise Systems Manual.
- Responsible for checking that stock has been captured accurately on ESP by FDC’s.
- Assist with administrative accurate invoice filing and controls.
- Manage cash takings, check cash-ups for accuracy and ensure daily banking or twice a week banking – store dependant
Reporting
- Submit talk show . team meeting agendas and feedback to relevant Area Manager
- Submit sick leave tracking and all leave forms to area manager monthly in order to manage accurate payroll
- Submit all relevant RS data to area managers monthly for accurate payroll.
- Pulling of weekly sales figures to manage stores progress to monthly budget.
Marketing
- Communicate and ensure implementation of all national marketing and advertising campaigns at store level
- Making sure citizens are aware of all campaigns
- Collateral is displayed and implemented
- Citizens are trained and able to sell / market the campaign.
Key Competencies
- Computer Literate.
- Exceptional communication skills (spoken, telephonic and written).
- Organised and systematic.
- Detail orientated.
- Must possess and aptitude for basic math and money handling skills.
- Punctual.
- Able to function under pressure in a fast-moving environment.
- Able to manage multiple stores
- Self-directed and able to work independently
Minimum requirements
Experience
- Minimum 2 years’ experience in a store management role within a retail/FMCG store operations environment.
- Financial management experience (budgets, profit and loss statements, financial ratios, etc.).
Education
- Matic/Grade 12 (essential)
- Business and Retail Mamnagement Diploma(desirable).
go to method of application »
Introduction
- The Clicks Group is looking to recruit x4 Employee Relations Officer to work within the Employee Relations Department. The roles will be based at various locations namely Clicks Head Office (CPT), Clicks Regional Office (JHB) and Clicks Regional Office (Pinetown) and will report into the ER Manager.
Job description
JOB PURPOSE:
- To promote fair and consistent employee relations practices aligned with labour legislation and organisational policies by resolving workplace issues, managing conflict, and guiding line management, in order to reduce risk, improve compliance, and support a motivated and engaged workforce.
JOB OBJECTIVES:
- To resolve employee relations matters, behavioural concerns, and workplace disputes through structured processes in order to maintain a professional and compliant work environment.
- To represent the organisation at the CCMA and other dispute resolution forums in order to protect the company’s interests and achieve fair outcomes.
- To interpret and apply labour legislation and company policies in employee relations matters to reduce legal exposure and uphold fairness.
- To conduct objective and legally sound investigations into workplace complaints and allegations to establish facts, mitigate risk, and uphold organisational integrity.
- To contribute to a positive employee experience by resolving ER matters in a way that builds trust and reinforces organisational values in order to enhance morale and engagement.
- To manage ER case documentation, records, and timelines accurately and efficiently in order to support legal compliance and enable data-driven decision-making.
- To analyse ER case trends and identify emerging risks or patterns in order to inform proactive interventions and policy refinement.
- To guide line managers in managing disciplinary, incapacity, and performance-related issues to build ER capability and promote consistent decision-making.
- To collaborate with HR teams, line managers, employees, and relevant external stakeholders with the aim of aligning ER practices, strengthen relationships and resolve matters efficiently.
Minimum requirements
EDUCATION:
- 3-year bachelor’s degree in Human Resources, Industrial Psychology, Labour Relations, or a related field.
JOB EXPERIENCE:
- 3 years’ experience in a ER or IR specialist role in retail, manufacturing or logistics environment
- 3 years’ experience in a HR Generalist role with strong IR expertise
- 3 years’ experience dealing with IR and CCMA matters.
JOB RELATED SKILLS:
- Ability to interpret and apply SA labour legislation in practical ER contexts.
- Skilled in resolving disputes, grievances, and interpersonal conflict
- Competent in conducting fair, objective, and thorough workplace investigations.
- Ability to manage multiple ER cases with accuracy and timeliness.
- Ability to communicate professionally with HR, employees, shop stewards and management.
- Ability to build trust and credibility with internal and external stakeholders.
- Ability to identify ER trends and assess risk based on case data.
- Project management
- Problem solving
JOB RELATED KNOWLEDGE :
- In-depth knowledge of SA labour laws (e.g., LRA, BCEA, EEA, OHSA)
- Practical knowledge of grievance, disciplinary, incapacity, and dispute processes
- Knowledge of CCMA processes, case preparation, and representation
- Ability to conduct fair, objective, and legally sound workplace investigations.
- Proficiency in managing ER case files, timelines, and documentation standards.
- Knowledge of conflict resolution techniques and mediation principles
- Ability to identify ER trends and risks through case data.
- Ability to engage constructively with line managers, HR, unions, and employees
JOB RELATED COMPETENCIES:
- Adhering to Principle and Values
- Relating and Networking
- Writing and Reporting
- Analysing
- Planning and Organising
- Following Instructions and Procedures
- Coping with Pressures and Setbacks
go to method of application »
Introduction
- Are you passionate about retail and service excellence? Are you confident to manage a store and lead a team to deliver a competitive advantage for the brand? An exciting and challenging opportunity has become available for a Store Manager. The successful individual will report to the Area Manager.
Job description
Job Purpose:
- To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.
Job Objectives:
- To ensure the achievement of the stores financial performance by driving and maximising sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
- To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
- To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
- To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
- To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
- To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
- To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
- To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
- To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
- To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
- To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
Minimum requirements
Education and Experience Requirements:
- Essential: Grade 12 (Maths 50% and English 50%)
- Essential: B. Degree or Diploma in retail / finance management, pharmacy or related (External applicants)
- Minimum 2 years’ experience in a store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
- Financial management experience (budgets, profit and loss statements, financial ratios, etc.)
Job Knowledge and Skills Required:
- Sound understanding and application of financial management principles
- Strong retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of Customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of competency based interviewing
- Sound managerial skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Strong financial acumen
Essential Competencies
- Leading and Supervising
- Planning and Organising
- Delivering Results and Meeting Customer Expectations
- Entrepreneurial and Commercial Thinking
- Deciding and Initiating Action
- Working with people
- Analysing
- Coping with Pressures and Setbacks
go to method of application »
Introduction
- To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Job description
Job Objectives:
- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Knowledge:
- Basic maths calculations
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
Skills:
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
Essential:
- Relating and networking
- Following instructions and procedures
- Delivering Results and Meeting Customer Expectations
Desirable:
- Working with people
- Persuading and Influencing
- Planning and Organising
- Coping with Pressures and Setbacks
Minimum requirements
Experience:
- Desirable: experience in a customer facing role within a retail/FMCG store operations environment
Education:
- Essential: Grade 12
- Desirable: Maths 50% and English 50% at Grade 12 level
go to method of application »
Introduction
- An opportunity as Procurement Specialist has become available at New Clicks SA (Pty) Ltd. The role will be based in Woodstock, Cape Town and will report to the Procurement Manager.
Job description
Job Purpose:
- Assisting the Procurement- Senior & Intermediate with the day to day activities with regards to the control of expenses and managing the various non-trading commodities and contracts for the Group
Job Objectives:
- Implement sourced contracts and manage compliance at site level
- Facilitate the use of appropriate procurement technology and reporting
- Track supplier performance and manage supplier relations.
- Identify areas where opportunities for savings exist.
- Focuses and improve communication between Head Office procurement and operations.
- Conduct meetings with suppliers regarding performance levels, savings initiatives and collaborative measures
- Act as commercial central point of contact to vendors. Facilitate all critical contract commodity/service requirements.
- Bench marking against best practice companies.
- Analyze price behavior and forecast price
Minimum requirements
Qualifications & Requirements:
- Minimum qualification: Matric
- Diploma in Purchasing Management (would be an advantage)
- SAPICS and or CIPS Qualification
- Advanced Excel
Experience:
- Minimum 5 years’ experience in the Procurement space
- Minimum 3 year related experience in similar environment
Skills, Abilities and Job Related Knowledge:
- Customer service experience
- Excellent computer skills (MS Office)
- Communication skills
- Strong negotiations skills
- Financial skills
- SAP financial system
Essential Competencies:
- Must be able to work under pressure.
- Must be flexible and energetic
- Must be quick and efficient in dealing with problems
- Must be friendly, helpful and polite
- Must be honest, responsible and self-motivated
- Must be punctual and reliable
- Must be approachable, and be able to work independently
go to method of application »
Introduction
- Are you passionate about beauty products and helping people look and feel good? Are you confident to engage and communicate your knowledge of our beauty products with our customers? We have exciting opportunities in Clicks' stores for Beauty Advisors who will report to the Store Manager, service the entire beauty dept.
Job description
Job Purpose:
- To deliver service excellence through the provision of professional and knowledgeable advice on beauty and skincare products, the promotion and effective management of merchandise and general housekeeping in order to build customer loyalty and maximise sales.
Job Objectives:
- To consult with customers, answer product based questions and advise customers in selecting the best products and services that meet their needs.
- To drive and maximise sales of the beauty department through the promotion, cross-selling and up-selling in order to ensure that monthly targets are consistently met.
- To monitor sales, regularly evaluate the performance of products and offer suggestions that results in improved product offerings and increased sales.
- To maintain updated knowledge on all beauty products, ranges, trends, promotions and events in order to provide the correct information to customers at all times.
- To efficiently execute all operational activities within the beauty department, including effective stock management, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
- To ensure all in-store visual merchandising, in-store presentation and promotional standards within the beauty department are consistently met.
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To increase profitability and brand loyalty with the customers through the promotion of private label and exclusive products.
- To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.
Minimum requirements
Qualifications and Experience:
- Essential: Grade 12
- Desirable: Relevant Beauty/skincare qualification
- Desirable: Experience within beauty / skincare / retail / FMCG environment / sales or marketing environment
Skills, Abilities and Job Related Knowledge:
- Understanding and application of selling principles
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
- Knowledge of beauty and skincare products
- Results and target driven
- Strong customer orientation
- Good communication skills
- Interpersonal skills
- Engaging and confident
Competencies:
- Persuading and influencing
- Relating and Networking
- Delivering Results and Meeting Customer Expectations
- Commercial Thinking
- Following instructions and procedures
- Working with people
- Planning and organising
- Coping with Pressures and Setbacks
go to method of application »
Introduction
- It is the role of the Store Manager to oversee the Operational and Citizen management of stores. As the team leader, special focus should be placed on how you implement the Sorbet Culture and ethos within the team, to focus on the development of the citizens and improving the lives of our guests, through superior customer care and store profitability.
Job description
Guest Focus
- Be able to demonstrate the “Sorbet Way” and instil this focus on your team, when dealing with our guests.
- Resolve customer complaints within 24 hours.
- Understand and be able to advise guests on all treatments in the menu.
- Actively promote and up/cross sell treatments
- Handle guest questions and concerns in a professional and accurate manner.
- Answer calls in a friendly professional manner.
- Ensure that the scheduler is well planned to accommodate guests as effective as possible.
Citizen Focus
- On-board new citizens in the store and mentor them on the Sorbet way (culture).
- Host monthly talk shows with the citizens to focus on relevant issues (QAR Results, Sales Targets, Hygiene, Training, Culture and Service Focus).
- Manage citizens work schedule /rosters.
- Coordinate citizen training schedules and bookings
- Communicate any staff/ guest problems that need attention to the Area Manager of the store.
- Manage Disciplinary procedures and performance management with each citizen.
- Drive individual targets per citizen with one on ones.
Operational Focus
- Understands the benefits of the Sorbet Loyalty Program, and is able to train the team and drive focus on the program with all citizens in store and drive loyalty sign ups in the store.
- Ensure that the store merchandising and general presentation is maintained according to Sorbet standards
- Manage spot checks on stock counts and inventory control (Daily in and Out Counts, weekly Full Inventory Check).
- Manage stock receiving procedures as per Sorbet Franchise Systems Manual.
- Responsible for checking that stock has been captured accurately on ESP by FDC’s.
- Assist with administrative accurate invoice filing and controls.
- Manage cash takings, check cash-ups for accuracy and ensure daily banking or twice a week banking – store dependant
Reporting
- Submit talk show . team meeting agendas and feedback to relevant Area Manager
- Submit sick leave tracking and all leave forms to area manager monthly in order to manage accurate payroll
- Submit all relevant RS data to area managers monthly for accurate payroll.
- Pulling of weekly sales figures to manage stores progress to monthly budget.
Marketing
- Communicate and ensure implementation of all national marketing and advertising campaigns at store level
- Making sure citizens are aware of all campaigns
- Collateral is displayed and implemented
- Citizens are trained and able to sell / market the campaign.
Key Competencies
- Computer Literate.
- Exceptional communication skills (spoken, telephonic and written).
- Organised and systematic.
- Detail orientated.
- Must possess and aptitude for basic math and money handling skills.
- Punctual.
- Able to function under pressure in a fast-moving environment.
- Able to manage multiple stores
- Self-directed and able to work independently
Minimum requirements
Experience
- Minimum 2 years’ experience in a store management role within a retail/FMCG store operations environment.
- Financial management experience (budgets, profit and loss statements, financial ratios, etc.).
Education
- Matic/Grade 12 (essential)
- Business and Retail Mamnagement Diploma(desirable).
go to method of application »
Introduction
- We are looking to recruit a Mail Service Assistant to work within our Group Facilities department. The role will be based in Woodstock, Cape Town and will report to the the Mail Service Supervisor.
Job description
Purpose and Objectives:
- The person will be responsible for receiving, handling and delivery of all mail related items; In and Outgoing Mail, Registered Mail, Incoming Faxes, Courier items, including supplies and performing loading bay activities.
Incoming Mail:
- Sorting of all Incoming mail Items daily.
- Ad hoc Incoming Mail tasks as requested.
- Handle all Registration Items daily.
- Handle all incoming faxes daily.
- Handle and Sort all Courier Items Received
- Deliver mail to Departments
Outgoing Mail:
- Collection of Mail from Departments
- Daily handling and sorting of all Post Office, External, Outgoing Mail Items and courier parcels daily.
- Handle all ad hoc tasks as requested.
- Handle all Registration Items daily.
Dry Cleaners:
- Receive and Dispatch of Dry Cleaning from Staff
- Write up documentation relating to Dry Cleaning
- Accept and Document Payment for the service.
- Liaise with the Dry Cleaning collections team.
Loading and Receiving bay Duties:
- Receive all deliveries and enter into the relevant registers
- Distribution of all Mail House items and supplies daily
- Check seals on incoming Rollertainers and deliver to right department.
Policies and Procedures:
- Ensure that Policies and Procedures relating to Health and Safety as well as Quality of Work are adhered to
- Report any discrepancies or concerns to your Supervisor.
- Take every precaution to ensure that you are compliant with all Policies and Procedures.
Minimum requirements
Qualifications and Experience:
- Matric
- 2/3 years similar working experience in a similar environment
Skills, Abilities and Job Related Knowledge:
- Should understand and be able to operate equipment and software relating to the mailroom
- Customer Service experience
- Good understanding of SLA’s and Processes and Procedures
Essential Competencies:
- Ability to communicate effectively at all levels.
- Must be energetic and highly self-motivated
- Must be reliable and approachable
- Must be self-motivated and team oriented
- Must be friendly, polite and helpful when dealing with customers
- Must be able to work competently under pressure
- Must be service oriented.
- Must be able to work independently.
go to method of application »
Introduction
- To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Job description
Job Objectives:
- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Knowledge:
- Basic maths calculations
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
Skills:
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
Essential:
- Relating and networking
- Following instructions and procedures
- Delivering Results and Meeting Customer Expectations
Desirable:
- Working with people
- Persuading and Influencing
- Planning and Organising
- Coping with Pressures and Setbacks
Minimum requirements
Experience:
- Desirable: experience in a customer facing role within a retail/FMCG store operations environment
Education:
- Essential: Grade 12
- Desirable: Maths 50% and English 50% at Grade 12 level
go to method of application »
Introduction
- It is the role of the Store Manager to oversee the Operational and Citizen management of stores. As the team leader, special focus should be placed on how you implement the Sorbet Culture and ethos within the team, to focus on the development of the citizens and improving the lives of our guests, through superior customer care and store profitability.
Job description
Guest Focus
- Be able to demonstrate the “Sorbet Way” and instil this focus on your team, when dealing with our guests.
- Resolve customer complaints within 24 hours.
- Understand and be able to advise guests on all treatments in the menu.
- Actively promote and up/cross sell treatments
- Handle guest questions and concerns in a professional and accurate manner.
- Answer calls in a friendly professional manner.
- Ensure that the scheduler is well planned to accommodate guests as effective as possible.
Citizen Focus
- On-board new citizens in the store and mentor them on the Sorbet way (culture).
- Host monthly talk shows with the citizens to focus on relevant issues (QAR Results, Sales Targets, Hygiene, Training, Culture and Service Focus).
- Manage citizens work schedule /rosters.
- Coordinate citizen training schedules and bookings
- Communicate any staff/ guest problems that need attention to the Area Manager of the store.
- Manage Disciplinary procedures and performance management with each citizen.
- Drive individual targets per citizen with one on ones.
Operational Focus
- Understands the benefits of the Sorbet Loyalty Program, and is able to train the team and drive focus on the program with all citizens in store and drive loyalty sign ups in the store.
- Ensure that the store merchandising and general presentation is maintained according to Sorbet standards
- Manage spot checks on stock counts and inventory control (Daily in and Out Counts, weekly Full Inventory Check).
- Manage stock receiving procedures as per Sorbet Franchise Systems Manual.
- Responsible for checking that stock has been captured accurately on ESP by FDC’s.
- Assist with administrative accurate invoice filing and controls.
- Manage cash takings, check cash-ups for accuracy and ensure daily banking or twice a week banking – store dependant
Reporting
- Submit talk show . team meeting agendas and feedback to relevant Area Manager
- Submit sick leave tracking and all leave forms to area manager monthly in order to manage accurate payroll
- Submit all relevant RS data to area managers monthly for accurate payroll.
- Pulling of weekly sales figures to manage stores progress to monthly budget.
Marketing
- Communicate and ensure implementation of all national marketing and advertising campaigns at store level
- Making sure citizens are aware of all campaigns
- Collateral is displayed and implemented
- Citizens are trained and able to sell / market the campaign.
Key Competencies
- Computer Literate.
- Exceptional communication skills (spoken, telephonic and written).
- Organised and systematic.
- Detail orientated.
- Must possess and aptitude for basic math and money handling skills.
- Punctual.
- Able to function under pressure in a fast-moving environment.
- Able to manage multiple stores
- Self-directed and able to work independently
Minimum requirements
Experience
- Minimum 2 years’ experience in a store management role within a retail/FMCG store operations environment.
- Financial management experience (budgets, profit and loss statements, financial ratios, etc.).
Education
- Matic/Grade 12 (essential)
- Business and Retail Mamnagement Diploma(desirable).
go to method of application »
Introduction
- To promote and deliver professional, commercially viable and quality clinic services in compliance with South African Nursing Council regulations and company standards.
Job description
- Manage a commercially viable clinic in line with company guidelines
- Provide lifestyle management screening tests
- Conduct “Well Baby” clinics, including health immunisations and baby health monitoring
- Offer and provide reproductive health services
- Provide adult immunisations
- Provide Primary Health Care e.g. minor ailments and wound care
- Render a Phlebotomy Service
- Compile professional, stock and financial management reports
- Manage medical waste, ensure a safe environment and safety precautions are taken
- Manage adverse events and emergencies
- Counsel and advise patients on health information, weight management and refer patients to Pharmacists and other health professionals when appropriate
- Plan and implement “Health Days” and other projects
- Develop health professional networks
Minimum requirements
Qualifications and Experience:
- Registration as Professional Nurse
- 3 year diploma in nursing or the 4 year degree
- A minimum of 3 years practical experience in a broad range of nursing disciplines, preferably Community Health, Primary Health and Midwifery
- Unisolv and Allegra (preferable)
- MS Office (Word, Outlook, Excel)
- Skills, Abilities and Job Related Knowledge:
- Ensures patient information is held securely, confidentially and accurately maintained on an electronic system
- Administration and reporting to ensure efficient running of the clinic as per company policy and processes
- Ensures payment for services received by ensuring controls in place and adhered to
- Manages, monitors and orders clinic services stock and equipment, along with prevention of loss and shrinkage and monitoring cold chain
- Financial and commercial acumen
- Ensures SANC registration and indemnity up to date
- Establishes locum network and arranges locums
- Implements and conducts self-audit tool
- Time management
Competencies:
- Adhering to Principles and Values
- Working with People
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures
- Relating and Networking
- Planning and Organising
- Commercial Awareness
go to method of application »
Introduction
- It is the role of the Store Manager to oversee the Operational and Citizen management of stores. As the team leader, special focus should be placed on how you implement the Sorbet Culture and ethos within the team, to focus on the development of the citizens and improving the lives of our guests, through superior customer care and store profitability.
Job description
Guest Focus
- Be able to demonstrate the “Sorbet Way” and instil this focus on your team, when dealing with our guests.
- Resolve customer complaints within 24 hours.
- Understand and be able to advise guests on all treatments in the menu.
- Actively promote and up/cross sell treatments
- Handle guest questions and concerns in a professional and accurate manner.
- Answer calls in a friendly professional manner.
- Ensure that the scheduler is well planned to accommodate guests as effective as possible.
Citizen Focus
- On-board new citizens in the store and mentor them on the Sorbet way (culture).
- Host monthly talk shows with the citizens to focus on relevant issues (QAR Results, Sales Targets, Hygiene, Training, Culture and Service Focus).
- Manage citizens work schedule /rosters.
- Coordinate citizen training schedules and bookings
- Communicate any staff/ guest problems that need attention to the Area Manager of the store.
- Manage Disciplinary procedures and performance management with each citizen.
- Drive individual targets per citizen with one on ones.
Operational Focus
- Understands the benefits of the Sorbet Loyalty Program, and is able to train the team and drive focus on the program with all citizens in store and drive loyalty sign ups in the store.
- Ensure that the store merchandising and general presentation is maintained according to Sorbet standards
- Manage spot checks on stock counts and inventory control (Daily in and Out Counts, weekly Full Inventory Check).
- Manage stock receiving procedures as per Sorbet Franchise Systems Manual.
- Responsible for checking that stock has been captured accurately on ESP by FDC’s.
- Assist with administrative accurate invoice filing and controls.
- Manage cash takings, check cash-ups for accuracy and ensure daily banking or twice a week banking – store dependant
Reporting
- Submit talk show . team meeting agendas and feedback to relevant Area Manager
- Submit sick leave tracking and all leave forms to area manager monthly in order to manage accurate payroll
- Submit all relevant RS data to area managers monthly for accurate payroll.
- Pulling of weekly sales figures to manage stores progress to monthly budget.
Marketing
- Communicate and ensure implementation of all national marketing and advertising campaigns at store level
- Making sure citizens are aware of all campaigns
- Collateral is displayed and implemented
- Citizens are trained and able to sell / market the campaign.
Key Competencies
- Computer Literate.
- Exceptional communication skills (spoken, telephonic and written).
- Organised and systematic.
- Detail orientated.
- Must possess and aptitude for basic math and money handling skills.
- Punctual.
- Able to function under pressure in a fast-moving environment.
- Able to manage multiple stores
- Self-directed and able to work independently
Minimum requirements
Experience
- Minimum 2 years’ experience in a store management role within a retail/FMCG store operations environment.
- Financial management experience (budgets, profit and loss statements, financial ratios, etc.).
Education
- Matic/Grade 12 (essential)
- Business and Retail Mamnagement Diploma(desirable).
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Introduction
- We are looking to recruit a Senior Business Analyst to support the Retail Business Development division of the Clicks Group. The role will be based at our Head Office in Cape Town, reporting to the Business Efficiency Executive.
Job description
Job Purpose
- The Business Analysts' role is to obtain, analyse, specify and validate the business needs of various projects within the business.
Job Objectives
- Required to work on medium/ high impact solutions that may or may not span multiple business areas.
- Required to work under general direction within a clearly defined accountability framework.
- Participate in the solution design process.
- Prepare the requirements specifications.
- Define the success criteria for solution testing.
- Analyse and decompose relevant business processes.
- Analyze large datasets to identify trends, patterns, and anomalies.
- Develop and implement data mining techniques and algorithms.
- Create reports and visualizations to present findings to stakeholders.
- Provide data-driven insights to inform strategic business decisions and improve operational performance.
- Contribute to improving data quality and knowledge sharing
Minimum requirements
Qualifications
- Essential: Relevant tertiary IT or related qualification
- Desirable: Certificate or Diploma in Business Process modelling from an industry-recognised institution
Job-related work experience
- 7-9 years’ experience as a Business Analyst
- 3-5 years’ working in a project management environment
- 3 - 5 years’ systems analyst experience or substantial business experience
Job-related knowledge
3-5 years’ experience in the following:
- Business process modelling/ engineering
- Project life cycles
- System development life cycle
- Understanding of Information technology
- Quality management
- Risk management
Job-related skills
- Verbal and written communication skills
- Analytical thinking and problem solving
- Technical writing
- Project management
- Interest and understanding of business
- Facilitation skills
- Interpersonal skills
- Team management
Job-related competencies
- Analysing
- Learning and researching
- Creating and innovating
- Persuading and influencing
- Delivering results and meeting customer expectations
- Entrepreneurial and commercial thinking
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Introduction
- It is the role of the Store Manager to oversee the Operational and Citizen management of stores. As the team leader, special focus should be placed on how you implement the Sorbet Culture and ethos within the team, to focus on the development of the citizens and improving the lives of our guests, through superior customer care and store profitability.
Job description
Guest Focus
- Be able to demonstrate the “Sorbet Way” and instil this focus on your team, when dealing with our guests.
- Resolve customer complaints within 24 hours.
- Understand and be able to advise guests on all treatments in the menu.
- Actively promote and up/cross sell treatments
- Handle guest questions and concerns in a professional and accurate manner.
- Answer calls in a friendly professional manner.
- Ensure that the scheduler is well planned to accommodate guests as effective as possible.
Citizen Focus
- On-board new citizens in the store and mentor them on the Sorbet way (culture).
- Host monthly talk shows with the citizens to focus on relevant issues (QAR Results, Sales Targets, Hygiene, Training, Culture and Service Focus).
- Manage citizens work schedule /rosters.
- Coordinate citizen training schedules and bookings
- Communicate any staff/ guest problems that need attention to the Area Manager of the store.
- Manage Disciplinary procedures and performance management with each citizen.
- Drive individual targets per citizen with one on ones.
Operational Focus
- Understands the benefits of the Sorbet Loyalty Program, and is able to train the team and drive focus on the program with all citizens in store and drive loyalty sign ups in the store.
- Ensure that the store merchandising and general presentation is maintained according to Sorbet standards
- Manage spot checks on stock counts and inventory control (Daily in and Out Counts, weekly Full Inventory Check).
- Manage stock receiving procedures as per Sorbet Franchise Systems Manual.
- Responsible for checking that stock has been captured accurately on ESP by FDC’s.
- Assist with administrative accurate invoice filing and controls.
- Manage cash takings, check cash-ups for accuracy and ensure daily banking or twice a week banking – store dependant
Reporting
- Submit talk show . team meeting agendas and feedback to relevant Area Manager
- Submit sick leave tracking and all leave forms to area manager monthly in order to manage accurate payroll
- Submit all relevant RS data to area managers monthly for accurate payroll.
- Pulling of weekly sales figures to manage stores progress to monthly budget.
Marketing
- Communicate and ensure implementation of all national marketing and advertising campaigns at store level
- Making sure citizens are aware of all campaigns
- Collateral is displayed and implemented
- Citizens are trained and able to sell / market the campaign.
Key Competencies
- Computer Literate.
- Exceptional communication skills (spoken, telephonic and written).
- Organised and systematic.
- Detail orientated.
- Must possess and aptitude for basic math and money handling skills.
- Punctual.
- Able to function under pressure in a fast-moving environment.
- Able to manage multiple stores
- Self-directed and able to work independently
Minimum requirements
Experience
- Minimum 2 years’ experience in a store management role within a retail/FMCG store operations environment.
- Financial management experience (budgets, profit and loss statements, financial ratios, etc.).
Education
- Matic/Grade 12 (essential)
- Business and Retail Mamnagement Diploma(desirable).
go to method of application »
Introduction
- Are you passionate about retail and service excellence? Are you confident to manage a store and lead a team to deliver a competitive advantage for the brand? An exciting and challenging opportunity has become available for a Store Manager. The successful individual will report to the Area Manager.
Job description
Job Purpose:
- To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.
Job Objectives:
- To ensure the achievement of the stores financial performance by driving and maximising sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
- To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
- To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
- To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
- To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
- To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
- To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
- To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
- To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
- To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
- To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
Minimum requirements
Education and Experience Requirements:
- Essential: Grade 12 (Maths 50% and English 50%)
- Essential: B. Degree or Diploma in retail / finance management, pharmacy or related (External applicants)
- Minimum 2 years’ experience in a store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
- Financial management experience (budgets, profit and loss statements, financial ratios, etc.)
Job Knowledge and Skills Required:
- Sound understanding and application of financial management principles
- Strong retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of Customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of competency based interviewing
- Sound managerial skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Strong financial acumen
Essential Competencies
- Leading and Supervising
- Planning and Organising
- Delivering Results and Meeting Customer Expectations
- Entrepreneurial and Commercial Thinking
- Deciding and Initiating Action
- Working with people
- Analysing
- Coping with Pressures and Setbacks
Method of Application
Use the link(s) below to apply on company website.
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