Maintenance Officer at PricewaterhouseCoopers (PwC)

PERFORMANCE GOALS

• Attending to all maintenance requests effectively until completion.  
• Adhering to turnaround times
• Self-development 
• Team Work 
• Punctuality and Attendance 

INPUT ​

• Fitting of plugs and other electrical appliances 
• Servicing of urns N/A 
• Checking of Franke Zippy’s 
• Attending to requests to move boxes and furniture/equipment 
• Hanging of frames and notice boards where Permitted 
• Collect and shred confidential documents N/A 
• Replace lost keys and supplying new keys-issue order and follow up 
• Assist with the relocation of departments 
• Assist with setting up of training rooms, boardrooms and functions i.e. tables and chairs as requested
• Assist with setup for large functions 
• Check that braai stands and braai areas are in good condition and are clean N/A 
• Check that the gates are in working condition and if required escalate to manager/supervisor 
• Storage areas to be checked and kept clean at all times 
• Ensure that all doors and locks are in working condition 
• Ensure that all ceiling tiles are closed 
• Ensure that the basement is clean, monitor parking sensors and boom gates by checking if in working condition 
• Ensure that all blinds and lights are in working condition
• Attend to water deliveries on request 
• Availability to work on weekends as and when required 
• Accompany contractors and assist with the relevant access to the building/floors as and when required. 
• Assist with maintenance requests from health and safety department 
• Monitor floor temperatures and escalate to Manager if not correct temperature.
• Monitor Business Management System and escalate to Management if any alarms or fault are detected. BMS monitors controls and reports on smart building technology systems
• Upskilling of self and discussing with Supervisor/Manager if training is required to be able to assist with task effectively
• Working and communicating as a Team. Assisting team members where necessary and in the event of leave/ sick leave ​
• Ensuring that punctuality and absenteeism is well managed

OUTCOME / EVIDENCE OF COMPETENCE

• Time Management- Ensure that all tasks allocated are attended to timeously Quality- Good Workmanship- attention to detail 
• Escalating any problem to a Supervisor or Manager if a task cannot be completed where assistance and guidance is required 
• Requests to be closed once job has been completed and client is satisfied 
• Customer satisfaction-Ensuring the request is completed "Right the first time"
• Deadlines to be met 
• Complaints/compliments received 
• Punctuality and attendance 
• Once a call is logged & escalated, it remains every individual’s responsibility to follow up and close off the call. All calls logged on SNOW must be attended to and resolved. Calls that require the attention of a service provider must be logged on SNOW and escalated to Maintenance Manager / Supervisor and followed through until resolved. All calls logged to assist with the opening of drawers and offices, ensure that we advise that this must be logged on SNOW and approval must be obtained from the person who the drawers or office belongs to, if that person is not available then approval must be obtained from a senior member of staff in that department.   ​
• BMS monitors controls and reports on smart building technology systems. These systems may include access control, video surveillance, fire alarms, HVAC controls, programmable lighting and electric power management.
• Personal development plan discussed and training needs identified. Develop interpersonal skills and effective communication. Be more approachable in order to maintain good relationships with third parties.
• Regular Team meetings and feedback sessions with Team
• Access and Leave reports