Hot Jobs at PricewaterhouseCoopers (PwC)

Key Responsibilities

• Design and prototype intuitive user experiences across key journeys and features of the app.
• Develop UI patterns and components as part of journey and feature design, ensuring alignment with broader design standards.
• Conduct research and usability testing, iterating on designs based on real-world insights.
• Collaborate with Service Designers, product teams, and technical/development teams to refine user flows and interfaces.
• Contribute new elements to the design system, working closely with the Design System Lead.
• Ensure consistency in visual design, accessibility, and interaction principles.

Key Skills & Experience

• Proficiency in Figma design tool.
• Experience designing user journeys, user-flows, wireframes, and high-fidelity UI components.
• Strong understanding of interaction design, usability, and accessibility principles.
• Ability to translate complex user needs into simple, effective UI solutions.
• Experience working in Agile product teams, participating in sprints and backlog refinement.
• Strong collaboration skills, working alongside Service Designers, product teams, and technical/development teams.
• Basic understanding of frontend technologies (HTML, CSS, design handoff tools like Zeplin or Figma Dev Mode) is a plus.

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Role Description 

• Manage the Research and Insights team’s daily activities, providing guidance and direction across the portfolio of research services.  
• Ensure timely and high-quality responses to requests, coordinating with the Africa Traffic Controller and monitoring the team’s work management system.  
• Demonstrate a comprehensive understanding and extensive working knowledge of research tools, methodologies, and communication.  
• Deliver high-value research and market intelligence with exceptional attention to detail, personally contributing to significant projects.  
• Develop innovative B2B research methodologies and processes, investing in skills, capabilities, and technology, aligned with PwC Africa’s services, go-to-market priorities, and strategy.  
• Expand the team’s portfolio of services, identifying the need for new tools, training, and skills development, and providing business cases as needed.  
• Interpret research briefs and ensure full understanding of requirements before proceeding, guiding the team to deliver acceptable research services and reports.  
• Demonstrate the ability to take a research concept from inception to completion.  
• Maintain excellent working knowledge of corporate research requirements.  
• Stay updated on trends and new technologies.  
• Identify problems and develop effective solutions.  
• Manage multiple complex projects and meet deadlines.  
• Adhere to rules, procedures, policies, instructions, and vendor agreements.  
• Manage expectations and time pressure effectively.  

Qualification & Experience Requirements 

• Honours degree in a related field, or equivalent industry experience.  
• 5+ years’ experience in B2B research, market intelligence, and insights generation.  
• Demonstrable experience leading a team. 

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The successful candidates’ key responsibilities will include:; 

• Assisting with the timely response to and delivery of Data Subject Access Requests (DSARs) and erasure requests; 
• Collating, exporting and disclosing responses to the data subject; 
• High volume document reviews to identify personal data; 
• Appropriately redacting third party and non-disclosable data in line with UK GDPR; 
• Recommend the application of legal redactions to personal data, as appropriate; 
• Arranging calls with key internal stakeholders; 
• Working closely with PwC UK’s Privacy Team and providing timely updates;  
• Managing varying workloads with time pressures; and 
• Updating trackers as appropriate. 
• Full training will be provided to the successful post holders. 

Requirements 

The role demands the following skills to be demonstrated by a successful candidate: 

Essential skills: 

• Degree-level education (preferably in law, or a related subject); 
• A strong understanding of data protection laws (e.g. UK or EU GDPR, the Data Protection Act 2018, or the Protection of Personal Information Act (POPI));  
• Good intellectual and analytical ability in order to apply complex legislation, gather review, and interpret data accurately;  
• Be willing to undertake data protection and privacy related training and continually upskill oneself on changes to privacy law and industry practice; 
• Quick learner with key attention to detail; 
• Communicate with impact & empathy, as diplomacy, confidentiality and political sensitivity is required in order to provide advice and guidance; 
• Ability to follow set processes and procedures;  
• Contribute to team success and have a supportive approach to working within a small team; 
• Be open minded, agile with change and practical in your approach to problem solving;  
• Ability to work under pressure and prioritise demanding workloads which may have conflicting responsibilities; and  
• Ability to use standard IT tools and packages (e.g. MS 365).  

Desirable skills: 

• Experience with using eDiscovery platforms like Relativity; 
• Legally qualified; 
• Privacy accreditations (e.g. IAPP CIPP/E);  
• Experience in the application of data protection and/or DSARs; and 
• Experience of working in an offshore team. 

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Responsibilities:

• Develop and maintain server-side logic: Design, build, and maintain effi cient, reusable, and reliable code to ensure the best possible performance, quality, and responsiveness of applications.
• Database management: Design and optimize database schemas, write complex queries, and ensure data integrity and security.
• API integration: Develop and maintain RESTful APIs to support front-end functionality and third-party integrations.
• Collaborate with front-end developers: Work closely with front-end developers to integrate user-facing elements with server-side logic. Troubleshoot and debug: Identify and fi x bugs, performance bottlenecks, and other issues in a timely manner.
• Security: Implement security and data protection measures to safeguard sensitive information.
• Documentation: Create and maintain technical documentation for new and existing features. Stay updated: Keep up-to-date with the latest industry trends, technologies, and best practices.

Requirements:

• Education: Bachelor's degree in Computer Science, Engineering, or a diploma in related fi eld. Experience: Proven experience as a Back End Developer or similar role. Technical Skills:
• Profi ciency in server-side languages such as Python, .Net or Node.js.
• Experience with database technologies like MySQL, PostgreSQL, MongoDB, or SQL Server.
• Familiarity with front-end technologies (HTML, CSS, TypeScript) is a plus.
• Knowledge of version control systems (e.g., Git).
• Understanding of RESTful API design and asynchronous implementation.
• Experience with cloud services (AWS, Azure, Google Cloud) is a plus.
• Experience with Microservice architecture, ORM, containerization, Kubernetes
• Understanding of Orchestration, Authentication and Authorization
• Knowledge of API Design, SOLID principles, database design, database management, data structures, and dependency injection.
• Knowledge of logging and monitoring tools, microservice architecture patterns, CICD and frameworks.
• Knowledge of API testing tools (Postman, Swagger)
• Understanding of LLM frameworks and Vector databases.

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Performance Goals

Client enquiries

• Database & register
• Ensure that client’s requests are met daily, and to give immediate feedback when there is a problem.
• Clients receive information on time.
• Answer client’s requests via SnoW platform
• Assist clients with the retrieval of documents on-site by referring to the:
• Deductive reasoning the ability to apply general rules to specify problems to produce answers that make sense
• flexibility of closure - ability to identify or detect a known pattern (A figure, object, word, or sound) that is hidden in other destructing material.
• Inductive reasoning- the ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among unrelated events)
• Selective Attention- the ability to concentrate on a task over a period without being distracted.
• Category flexibility-the ability to generate or use different sets of rules for combining or grouping things in diverse ways.
• Near vision-The ability to see details at close range (within a few feet of the f observer)
• Oral Comprehension -The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression-the ability to communicate information and ideas in writing so others will understand.
• Written Expression- The ability to communicate information and ideas in speaking so that others will understand.
• Speech recognition-The ability to identify and understand the speech of another person.
• Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set rules (e.g. patterns of numbers, letters, words, pictures, mathematical operations).
• Perceptual Speed- The ability to compare similarities and differences quickly and accurately among sets of letters, numbers of objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object.
• Problem Sensitivity–The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Speech Clarity-The ability to speak clearly so others can understand you.
• Written Comprehension-The ability to read and understand information and ideas presented in writing

Manage Document Storage

• Ensure that all documents registered on the archiving system, be kept under strict confidentiality.
• Ensure that the client signs for each document leaving the archiving premises.
• Ensure that documents are distributed to internal clients only, and not to clients of the firm.
• Ensure that no one without legal access is allowed to enter the archives.
• Be present when assisting clients in the department.
• To ensure the safekeeping of each document.

Deep Storage documents

On-site Documents:

• Confirm availability of documents.
• Find documents and contact clients about the availability of documents either verbally in writing or electronically.
• Ensure Clients requests are efficiently handled.
• Supply document to client.
• Ensure that the client signs for documents.
• Complete and file request card.

Off-site Documents: (Deep storage)

• Confirm availability of documents.
• Contact clients and inform them about the availability of documents either verbally in writing or electronically.
• Receive delivered box.
• Open the delivery box and remove the document.
• Contact client for collection of documents.
• Ensure that the client signs for documents.
• Complete and file request card.
• Keep record of who is in possession of the company's document/s

Confidentiality

• Be present when assisting clients in the department
• Control access to the archive department to maintain a confidential environment
• Ensure that all documents registered on the archiving system, be kept under strict confidentiality.
• Ensure that the client signs for each document leaving the archiving premises.
• Ensure that documents are distributed to internal clients only, and not to clients of the firm.
• Ensure that no one without legal access is allowed to enter the archives.
• Be present when assisting clients in the department.
• Control access to the archive department to maintain a confidential environment.

Daily Duties

• All documents are registered on hard copy
• Ensure that box numbers are recorded on outgoing files to clients
• Ensure that deep storage bins are collected on floors for the destruction of confidential documents
• Ensure that document returns are captured and recorded before dispatch to deep storage
• Ensure that incoming documents from clients are sorted under the correct departments - partners or groups to prevent confusion when retrieving documents the correct binding off procedure is used.
• All documents are registered on hard copy
• Follow and understand all oral and written instructions
• Ensure that document returns are captured and recorded before dispatch to deep storage Service Provider
• To meet deadlines on workload delegated by the Senior Associate.
• Ensure that the client requests are met daily.
• Must be able to work under pressure and flexibility.
• Ensure that the request form is completed and signed by the client/s.
• Ensure that returned documents are repacked in correct boxes, to avoid misfiling or misplacing of documents.
• Ensure that box numbers are recorded on outgoing files to clients
• Establish and maintain effective relationships with fellow employees
• Ensure Client requests are met daily and give immediate feedback when there is an issue.
• Answer clients with retrieval of documents both onsite and offsite by referring to the database and register
• Binding of correspondence documents
• Sending binded documents offsite to deep storage

Housekeeping

• Ensure that department is always kept neat and tidy
• Ensure that all old deep storage boxes are destroyed and removed from the archives.
• No Eating allowed at workstation.

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Key Responsibilities: 

• Full Product Ownership: Drive the entire product lifecycle, ensuring strategic alignment, product viability, and long-term sustainability. 
• Value Realization: Prioritize product features and initiatives based on business value, ensuring clear benefits for the broader organization. 
• Stakeholder Engagement: Collaborate closely with business units, executives, and delivery teams to align on product vision and roadmap. 
• Team Leadership: Lead and mentor a cross-functional delivery pod to deliver high-quality product outcomes. 
• Strategic Decision-Making: Make data-driven decisions to steer product direction, balancing user needs, business goals, and technical feasibility. 
• Market and Business Awareness: Ensure the product remains competitive and relevant by staying informed of industry trends and organizational strategy. 
• Sustainability Focus: Develop products that are scalable, maintainable, and contribute to the long-term goals of the firm. 
• Performance Management: Establish and track key performance indicators (KPIs) to measure product success and adjust the strategy as needed. 

Qualifications: 

• A bachelor's degree / diploma in IT, Computer Science, Data Science, or a related technical field. 
• Certifications in industry standard Product Management & Agile certifications would be advantageous.  

Desired Skills and Experience: 

• Proven experience in full product lifecycle management, from concept to launch and beyond. 
• Strong leadership skills with experience in managing cross-functional teams. 
• Expertise in strategic decision-making, using data and insights to drive product direction. 
• In-depth knowledge of industry trends and market dynamics, with a focus on sustainability. 
• Ability to manage stakeholder relationships and communicate effectively at all levels of the organization.

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PERFORMANCE GOALS

• Attending to all maintenance requests effectively until completion.  
• Adhering to turnaround times
• Self-development 
• Team Work 
• Punctuality and Attendance 

INPUT ​

• Fitting of plugs and other electrical appliances 
• Servicing of urns N/A 
• Checking of Franke Zippy’s 
• Attending to requests to move boxes and furniture/equipment 
• Hanging of frames and notice boards where Permitted 
• Collect and shred confidential documents N/A 
• Replace lost keys and supplying new keys-issue order and follow up 
• Assist with the relocation of departments 
• Assist with setting up of training rooms, boardrooms and functions i.e. tables and chairs as requested
• Assist with setup for large functions 
• Check that braai stands and braai areas are in good condition and are clean N/A 
• Check that the gates are in working condition and if required escalate to manager/supervisor 
• Storage areas to be checked and kept clean at all times 
• Ensure that all doors and locks are in working condition 
• Ensure that all ceiling tiles are closed 
• Ensure that the basement is clean, monitor parking sensors and boom gates by checking if in working condition 
• Ensure that all blinds and lights are in working condition
• Attend to water deliveries on request 
• Availability to work on weekends as and when required 
• Accompany contractors and assist with the relevant access to the building/floors as and when required. 
• Assist with maintenance requests from health and safety department 
• Monitor floor temperatures and escalate to Manager if not correct temperature.
• Monitor Business Management System and escalate to Management if any alarms or fault are detected. BMS monitors controls and reports on smart building technology systems
• Upskilling of self and discussing with Supervisor/Manager if training is required to be able to assist with task effectively
• Working and communicating as a Team. Assisting team members where necessary and in the event of leave/ sick leave ​
• Ensuring that punctuality and absenteeism is well managed

OUTCOME / EVIDENCE OF COMPETENCE

• Time Management- Ensure that all tasks allocated are attended to timeously Quality- Good Workmanship- attention to detail 
• Escalating any problem to a Supervisor or Manager if a task cannot be completed where assistance and guidance is required 
• Requests to be closed once job has been completed and client is satisfied 
• Customer satisfaction-Ensuring the request is completed "Right the first time"
• Deadlines to be met 
• Complaints/compliments received 
• Punctuality and attendance 
• Once a call is logged & escalated, it remains every individual’s responsibility to follow up and close off the call. All calls logged on SNOW must be attended to and resolved. Calls that require the attention of a service provider must be logged on SNOW and escalated to Maintenance Manager / Supervisor and followed through until resolved. All calls logged to assist with the opening of drawers and offices, ensure that we advise that this must be logged on SNOW and approval must be obtained from the person who the drawers or office belongs to, if that person is not available then approval must be obtained from a senior member of staff in that department.   ​
• BMS monitors controls and reports on smart building technology systems. These systems may include access control, video surveillance, fire alarms, HVAC controls, programmable lighting and electric power management.
• Personal development plan discussed and training needs identified. Develop interpersonal skills and effective communication. Be more approachable in order to maintain good relationships with third parties.
• Regular Team meetings and feedback sessions with Team
• Access and Leave reports