Jobs at The South African Revenue Service (SARS)

Job Purpose 

• To plan, manage and monitor the implementation of area specific activities and end-to-end processes, by managing internal operations and resources within the compliance risk business unit to ensure alignment between other Compliance Risk stakeholders enabling cross team coordination, in order to deliver on approved operational plans and to continuously enhance service delivery.

Education and Experience

Minimum Qualification & Experience Required 

• Bachelor's Degree / Advanced Diploma (NQF 7) in Taxation, Risk Management/Accounting/Auditing and, or a related qualification AND 5 - 7 years’ experience in Tax and Risk Management environment, of which 1 year at a supervisory level.

Alternative #

• Senior Certificate (NQF 4) AND 10 years related experience in Tax and Risk Management environment, of which 1 year at a supervisory level.

Minimum Functional Requirements

• Ability to enable team members to perform optimally in line with audit requirements.
• Strong skills in resource planning and allocation to ensure effective and efficient performance
• Competence in managing team activities to achieve production targets within quality and turnaround standards
• Ability to implement governance, risk management, and compliance procedures effectively
• Solid tax knowledge and understanding of tax compliance principles.
• Working knowledge of risk management systems and processes to identify and mitigate risks effectively.

Job Outputs:

Process

• Enable team members to perform optimally in line with Audit requirements.
• Interact with Business Area Manager within Compliance Risk on a regular basis to ensure optimal coordination of efforts.
• Interact with Audit Ops Managers to ensure effective transfer of knowledge between teams on a case by case basis and deliver a high-quality product.
• Utilise allocated resources to ensure effective and efficient performance and achievement of results.
• Manage team activities to ensure achievement of production targets within the identified quality and turnaround time and standards.
• Accumulate information to report on work progress and use for decision making purposes and the identification of improvement opportunities.
• Apply discretion and judgement to diagnose symptoms, causes and effects and to make decisions to overcome problems and to provide solutions.
• Apply the necessary discretion and judgment in making decisions and overcoming obstacles in order to attain set goals and objectives for area of accountability.
• Deploy resources appropriately and anticipate and resolve problems to ensure that tactical targets are achieved within agreed deadlines and standards.
• Ensure procedures, policies and mandates are clearly understood and complied with.
• Ensure the development, alignment and implementation of end-to-end processes within area of accountability for continued process improvement.
• Frequently report on progress of unit and or team against pre-defined objectives and standards, ensuring accurate representation of facts.
• Implement change and provide guidelines to direct reports defining the impact of change, the change itself and new requirements as a result of the change.
• Implement resource plans in line with delivery and performance objectives, on budget and in partnership with specialised areas.
• Link and communicate unit's objectives back to mandate, schedule and prioritise activities and allocate work to meet identified work outputs.
• Manage a work function or unit by focusing on the delivery and achievement of set objectives within specified time frames, costs and standards.
• Plan and organise multiple work outputs by assigning priorities and continuously reviewing objectives and goals.
• Provide input into the development of the tactical strategy as well as develop and implement a supporting operational strategy.

Governance

• Implement and use governance and compliance procedures and processes effectively to identify and manage risks and expose previously unknown liabilities.
• Implement risk management, governance and compliance policies and processes to identify and manage risks and expose liabilities.
• Understand and implement governance control processes and role segregation requirements in area of accountability.

People

• Build strong relationships through providing direction and leadership to others and expressing positive expectations.
• Encourage and enable teamwork, by enabling collaboration with others and commitment to pursuing set goals.
• Implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised areas.
• Monitor and actively manage team performance to meet specified objectives against required targets, deadlines and quality standards.

Finance

• Draw up a budget aligned to operational delivery plans, monitor and report on variances.
• Ensure team's adherence to specified policies, standards and procedures to prevent and reduce wastage on financial resources and escalate associated risk.
• Implement, manage and report on cost improvement objectives and communicate or escalate any shortfalls.

Client

• Build and maintain relationships with clients and internal and external stakeholders that promote cross functional process delivery solutions.
• Develop and implement processes which build client service delivery excellence and encourage others to provide exceptional service.

Behavioural Competencies

• Accountability
• Adaptability
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Problem Solving and Analysis 
• Respect
• Trust

Leadership Competencies

• Ability to translate strategy into execution
• Concern for Impact of own behaviour on others
• Develops teams and nurtures interdependency
• Inspires others to Positive Action
• Nurtures Future Talent
• Stewardship and Service Orientation
• Strong Results Orientation
• Values and Manages Diversity

Technical Competencies

• Business Acumen
• Change Management
• Decisiveness
• Effective Business Communication
• Functional Policies and Procedures
• Managerial Budgeting
• Planning and Organising
• Planning, Management and Measurement
• Problem Analysis and Judgement
• Risk Awareness
• Risk Knowledge
• SARS Systems Products
• Tax Knowledge
   

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Job Purpose 

• To provide expertise, advice, and support to deliver on operational implementation plans and / or associated service delivery processes, by ensuring that incoming service requests from clients are effectively resolved, in order to continuously enhance service delivery.

Education and Experience

Minimum Qualification & Experience Required

• Relevant National Diploma / Advanced Certificate (NQF 6) AND 2-3 years' corporate tax experience in a similar environment, of which 1-2 years at knowledge worker level.

Job Outputs:

Process

• Accumulate information and provide reports with recommendations applicable to area of specialisation.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
• Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Use practical and applied knowledge and situational judgement to consider policy implications and to arrive at decisions / conclusions.
• Correctly apply applicable legislation, including amongst others policies, procedures, and SOPs in the delivery of work outputs.
• Identify and resolve queries and problems timeously, apply discretion in line with process guidelines provided and escalate unresolved problems.
• Integrate and interact with other Business Units / stakeholders in the resolution of taxpayer queries.
• Understand integration points and identify gaps, challenges or loopholes.
• Provide inputs/recommendations to resolve identified gaps.
• Capture CIT, VAT, PAYE, MPRR and Customs and Excise applications and ensure data accuracy and completeness of information.
• Follow-up and engage taxpayer on incomplete information and/or outstanding documentation.
• Facilitate discussions and engage with relevant business units until the case is finalised.
• Ensure taxpayer compliance (manual & automated).
• Drive Taxpayer education.

Governance

• Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
• Provide specialist support and advice where required in area of expertise.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.
• Establish and build relationship with taxpayer and understand taxpayer needs.
• Continuous engagement and feedback to the taxpayer regarding the query being dealt with.
• Ensure that every client, on exiting the service centre, has obtained query resolution.
• Ensure customer satisfaction with quality and service timelines.

Behavioural competencies

• Accountability
• Analytical Thinking
• Attention to Detail
• Building Sustainability
• Commitment to Continuous Learning
• Conceptual Ability
• Customer Orientation
• Customer Service Excellence
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Respect
• Trust

Technical competencies

• Building Customer Loyalty
• Business Knowledge
• Customer Relationship Management
• Debt Management
• Efficiency improvement
• Functional Policies and Procedures
• Reporting
• Tax Knowledge

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Job Purpose

• To independently plan and conduct complex audits across multiple tax types, multiple periods with multiple risks, understanding the risk implications across other tax types, in compliance with all legislative requirements

Education and Experience

Minimum Qualification & Experience Required 

• Relevant Bachelor's Degree / Advanced Diploma in Audit, Taxation (NQF 7) AND 5-7 years' experience in an Audit/ Forensic Financial Investigative Audit environment, of which 2-3 years at functional specialist level.

OR

• Senior Certificate (NQF 4) AND 10 years related experience in an Audit/Tax/ Forensic Financial Investigative Audit environment, of which 2-3 years at functional specialist level.

Job Outputs:

Process

• Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
• Effectively utilise resources allocated to the job to perform contracted work outputs and report on and escalate any shortfalls.
• Plan and conduct multiple tax audits on a risk profile basis to ensure compliance to the relevant acts.
• Lead, plan and conduct full scope (integrated) audits to ensure compliance and report on findings and recommendations.
•  Plan and organise own work tasks within area of work.
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
• Plan and organise own work tasks within specific guidelines given in the said area of work.
•  Identify and resolve queries and problems timeously, apply discretion in line with process guidelines provided.
• Execute specialist input through investigation &opportunities within the product process including risk concern.
• Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
• Plan for value-added process improvements, initiatives, and services to deliver on operational strategy and objectives.
• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects to solve emerging problems.
• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.

Governance

• Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Adhere to specified policies, standards, legislation, and procedures to prevent wastage on resources, unauthorised expenditure and wasteful expenditure and report violations.

Client

• Plan, conduct and lead full scope (integrated) audits to ensure compliance and report on findings and recommendations.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide authoritative, specialist services, expertise, and advice to internal and external stakeholders.

Behavioural competencies

• Fairness and Transparency
• Analytical Thinking
• Accountability
• Conceptual Ability
• Attention to Detail
• Honesty and Integrity
• Trust
• Respect 
• Problem Solving and Analysis
• Commitment to Continuous Learning
• Organisational Awareness
• Building Sustainability
• Drive for Results
• Persuasion ability

Technical competencies

• Functional Policies and Procedures
• Reporting
• Analysis and Interpretation of Financial Statement
• Business Knowledge
• Efficiency improvement
• Audit Methodology
• Quality Orientation
• Customer Orientation
• Customer Liaison
• Problem Solving and Judgement
• Planning and Organising
• Business Acumen
• Risk Identification
   

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Job Purpose

• To conduct advanced audits with the aim of influencing compliance through raising accurate assessments in line with relevant legislation.

Education and Experience

Minimum Qualification & Experience Required 

• National Diploma / Advanced Certificate (NQF 6) in Audit, Taxation AND 4 years’ experience in a Tax Audit/ Forensic Financial Investigative Audit environment.

Job Outputs:

Process

• Accumulate information and provide reports with recommendations applicable to area of specialisation.
• Analyse information provided at dispute stage and taxpayer complaints logged.
•  Analyse transactions across multiple tax types and / or entities and / or groups of related entities with the aim of understanding the tax implications thereof.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Be involved in research to identify tax risks that may not have been addressed effectively through audit or other interventions. These risks will be referred to Case Selection which may lead to the identification of new audit focus areas e.g. industry, tax specific risks etc.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Conduct advanced audits (plan, execute, finalise) in line with relevant Acts / Regulations / Policies / Standard Operating Procedures (SOPs) using SARS systems.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
• Engagement during and after the audit with Debt Management aimed at optimal collection on liabilities raised through the audit. Provide support by conducting a financial analysis to support the recommendations which may be used to determine the optimal collection of liabilities and / or to support this view at various committees e.g. Debt Committee. Engage the taxpayer regarding the collection of debt at the finalisation stage of the audit.
• Engagement with Client Service to resolve issues escalated by taxpayer and requiring direct intervention and contact by the auditor to address the issues raised by the taxpayer. The auditor may or may not have been involved in an audit of the matter escalated but called upon to assist due to the available experience and expertise.
• Engagement with Litigation and Dispute management during and post the audit process to address issues relating to the interpretation of relevant legislation e.g. tax, legislation relating to companies etc. This engagement will take cognizance of the outcomes of similar matters, tax court cases and civil court outcomes. The auditor may be required to testify in a civil court.
• Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Identify and escalate enhancements to management on policies and procedures. Auditors are also requested to provide inputs to draft policies and procedures to the product areas e.g. different Tax Types product areas, Process Design and Engineering, etc.
• Identify and escalate serious tax offences for potential criminal investigations. Escalation to include a detailed analysis of the facts together with the applicable tax legislation. The Auditor may be required to testify in a criminal court.
• Identify information required to mitigate audit risks identified and engage taxpayers / tax practitioners for additional relevant information and clarification.
• Identify new and additional risks for audit scope expansion, identification of new risks relating to other tax types and related entities for referral to Case Selection for profiling for new audit interventions.
• Manage the efficient progress of the audit and related tax types and / or entities being audited utilising approved systems. Prepare system notes of progress and outcomes as required and maintain during the audit process, e.g. Service Manager, Teammate.
• Navigate and extract relevant information from SARS systems and external sources to collect and evaluate risks and compliance to relevant legislation.
• Prepare and issue relevant communication / reports as required to internal and external stakeholders.
• Ensure that communication is coordinated and aligned between related audits be it tax types or at an entity level.
• Prepare inputs based on analysis and interpretation of facts and legislation, participate and present to relevant Committee. Highlight treatment of audits of similar nature to the relevant Committee to ensure consistent treatment. i.e. Technical Committee, Understatement Committee, Large Assessment
• Committee, Objections Committee, National Appeals Committee.
• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
• Raise accurate assessments on SARS systems in relation to relevant legislation.
• Supply inputs to Account Maintenance on remittance of penalty and interest requests.
• Use practical and applied knowledge and situational judgement to arrive at decisions.
• Utilise digital information, systems and tools as they become available to address advanced audit risks.
• This may include eCommerce transactions and other digital risks.
• Where large data files are required to be downloaded, engage Electronic Forensic Services (EFS) to assist. Detail the data required and the risks, to contribute to the identification of required data files and/or additional data.
• Analyse data / evidence, review and confirm identified risks and consideration of additional risks which may relate to the entity being audited, across tax types, across related entities etc.

Governance

• Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.

Behavioural competencies

• Fairness and Transparency
• Analytical Thinking
• Accountability
• Conceptual Thinking
• Attention to Detail
• Honesty and Integrity
• Trust
• Respect 
• Commitment to Continuous Learning
• Organisational Awareness
• Customer Service
• Expertise in Context

Technical competencies

• Functional Policies and Procedures
• Reporting
• Analysis and Interpretation of Financial Statement
• Business Knowledge
• Efficiency improvement
• Audit Methodology
• Business writing skills
• Computer Literacy
• Data Collection and analysis
• Execute, Implement and Follow through
• Operational Audit
• Planning and Organising
• Problem Analysis and judgement
• Tax Knowledge
• Tax Law

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Job Purpose

• To manage and coordinate financial management processes for the specific business unit in alignment with operational plans and strategic objectives and to ensure financial discipline throughout the organisation.

Education and Experience

Minimum Qualification & Experience Required

• A relevant B-Comm Degree in Accounting / Advanced Diploma in Accounting (NQF 7) AND 8-10 years' experience in a similar financial environment, of which 3-4 years at junior management level

# ALTERNATIVE:

• Senior Certificate (NQF 4) AND 15 years related experience in a similar financial environment, of which 3-4 years at junior management level.
• Note: The alternative qualifications and experience refer to the internal minimum requirements (internal staff of SARS).

Job Outputs:

Process

• Act as the bottom-Line drivers of tactical implementation within the context of business unit excellence and performance improvement. (I)
• Create a positive work climate & culture to energise employees & give meaning to work, minimise work disruption and maximise employee productivity.
• Direct, control, coordinate and optimise budgeted resources to meet specific objectives and deliver agreed results and productivity requirements. (I}
• Ensure the development and implementation of a practice in alignment with operational policy and procedural frameworks. (I}
• Implement tactical strategy and delivery plans through the development of operational activities, ensuring the achievement of operational targets. (I}
• Plan for handling work outputs, pull together interdependent activities and specify priorities, standards and procedures to ensure tactical implementation. (I)
• Prepare Annua l Financial Statements, budgets, forecasts, quarterly and monthly reports based on legislator and internal requirements.
• Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives, implementing best practice solutions.
• Provide periodic reports on performance against plan and progress on short-term initiatives and use to realign tactical plan and objectives appropriately. (I}
• Recommend changes to optimise processes, systems, policies and procedures, and execute the implementation of change and innovation initiated by the organisation. (I}
• Timeously communicate top-down policy and associated single practice area modification, objective achievement progress and critical success factors to impacted stakeholders. (I}
• Use the insights gained through integrated business reports to measure success and realign tactical strategy implementation objectives appropriately.

Governance

• Implement governance, risk and compliance policy in own practice area to identify and manage governance and risk exposure liability. (I)
• Manage and or advise on the translation and application of policy in a specific functional area. (I)

People

• Develop & implement appropriate people capacity plans in line with delivery & efficiency targets, on budget & in partnership with specialised area.
• Plan and implement enhanced organisational efficiency by identifying and addressing development requirements and providing tools for people resources. (I)
• Translate performance expectations into specific metrics and goals to identify and provide effective services, solve problems and achieve objectives.

Finance

• Draw up a budget aligned to tactical delivery plans, monitor planned vs. actual, minimise expenditure and report on cost efficiency. (I)
• Forecast financial risks and escalate as required.
• Implement and monitor financial control, management of costs and corporate governance in area of accountability.
• Manage effective cost control of the core processes in line with targeted savings.
• Contribute to the development of divisional budgets to ensure expenditure is aligned with divisional plans.
• Eliminate unnecessary spend and ensure expenditure is in line with predictions and requirements
• Report on cost efficiency and give solid recommendations for improvement

Client

• Build strong relationships and implement service level agreements that promote SARS with internal and external stakeholders.
• Deliver on service level agreements made with internal and external stakeholders, monitor feedback and adjust as required.
• Develop and ensure implementation of practices which build service delivery excellence and encourages others to provide exceptional client service.
• Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service.
• Make a concerted effort to understand the workings of the environment and how each area interacts within their teams as well as across the organisation
• Understand what the impact of a decision/change in this environment is to the rest of the organisation

Behavioural competencies

• Accountability
• Fairness and Transparency (V)
• Honest and Integrity (V)
• Problem Solving and Analysis
• Respect (V)
• Trust (V)
• Concern for Impact of own behaviour on others
• Develops teams and nurtures independency
• Inspires others to Positive Action
• Nurtures Future Talent
• Stewardship and Service orientation
• Strong Results Orientation
• Values and Manages Diversity

Technical competencies

• Analysis Interpretation of Financial statements (FS)
• Business Acumen
• Change Management
• Decisiveness
• Effective Business Communication
• Financial Acumen
• Financial Analysis and Reporting
• Financial and Performance Reporting
• Financial Control
• Functional Policies and Procedures
• Management Accounting
• Managerial Budgeting
• Planning & Organising
• Planning, Management and Measurement
• Problem Analysis and Judgement
• Research, Evaluate, Follow Through

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Job Purpose

• To analyse and provide expert advice on the revenue analysis function in order to achieve business objectives.

Minimum Qualification & Experience Required 

Education and Experience

• Bachelor's Degree / Advanced Diploma (NQF 7) in Data Analytics, Data Engineering, Data Science or Statistics with 8 - 10 years’ experience in a data analysis environment, of which 3 - 4 years at a junior specialist level.

Alternative #

• Senior Certificate (NQF 4) with 15 years' experience in Data Analytics, Data Engineering, Data Science or Statistics environment, of which 3 - 4 years at a junior specialist level.

Minimum Functional Requirements

• Intermediate (practical application) Data warehouse knowledge.
• Intermediate (practical application) Programming Skills – i.e. SQL, and/or Python, R, etc.
• Be proficient in the application of:
• Basic Data Migration such as SSIS
• Basic Data Visualization in Microsoft Power BI & Microsoft Fabric       
• Business Intelligence Methodologies
• Database Knowledge
• Microsoft skills (Proficient in)– i.e. Excel, Word, PowerPoint, etc.

Job Outputs:

Process

• Acquire data from primary or secondary data sources and maintaining databases, applying the knowledge of data extraction, transformation and business modelling.
• Constantly monitor the integrity and quality of business data and processes to identify deficiencies and facilitate process improvements.
• Contribute to the optimum utilisation of org. resources, advising on effective planning and development of area of specialisation for resource plans.
• Develop a single practice area in alignment with operational activity and procedural frameworks and ensure effective tactical implementation.
• Draw on own technical or professional expertise, knowledge and experience to identify and recommend tactical solutions to defined risks and problems in practices.
• Integrate business information, compare, analyse and produce reports to eliminate discrepancies and inconsistencies for better decision-making purposes.
• Ensure the availability of existing data analytics solutions (like reports, dashboards, spreadsheets, data marts, info cubes etc.) by maintaining them as well as implementing optimisation strategies where shortcomings exist.
• Enhance goal attainment by implementing tactical strategies and refining practices, processes, and systems throughout the internal value chain.
• Plan for value-added, continuous practice and system improvements to deliver on objectives to enable tactical implementation and operational excellence.
• Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives, best practice implementation solutions.
• Recommend changes to optimise processes, systems, practice areas and associated procedures and execute the implementation of change and innovation.
• To design, develop and test complex / advance data analytics solutions like Reports, Dashboards, Analysis, Extracts, Models, etc.
• Research and support workable recommendations/solutions that meet business needs through information analysis.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• To perform complex / advance business analysis using various techniques, e.g. statistical analysis, explanatory and predictive modelling, data mining.
• To assist in the filtering and “cleaning” of imported data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems.
• Conducts analysis, summarizes key findings and trends, and produces data sheets, graphics and presentations.
• Analyses data, creates summary reporting, and performs analysis to support the decision making of research, senior management, member companies and internal departments.

Governance

• Develop and/or align governance and compliance policies for own practice areas to identify and manage risk exposure liability.

People

• Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
• Provide specialist know-how, support, advice and practice thought leadership in area of expertise.

Finance

• Implement and monitor financial control, management of costs and corporate governance in area of specialisation.

Client

• Develop and ensure implementation of a practice that builds service delivery excellence and encourages others to provide exceptional stakeholder service.
• Participate in the specialist practice community and contribute positively to organisation knowledge management.
• Provide authoritative, specialist expertise and advice to internal and external stakeholders.

Behavioural Competencies

• Expertise in Context
• Design Thinking
• Lean Thinking
• Accountability
• Adaptability
• Analytical Thinking
• Attention to Detail
• Commitment to continuous learning
• Honesty and Integrity
• Fairness and Transparency
• Organisational Awareness
• Problem Solving and Analysis
• Respect
• Trust

Technical Competencies

• Data Governance
• Business Knowledge
• Data Collection and Analysis
• Data Integrity
• Efficiency Improvement
• Functional Policies and Procedures
• Information Management
• Knowledge Management
• Reporting
• Statistical and Mathematical Analysis
• Planning and Organising
• Reporting
• System Thinking