Job Openings at Old Mutual

Job Description

• Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.

Responsibilities

Customer Service

• Carry out standard customer service activities and handle simple customer inquiries.

Solutions Analysis

• Assess compliance with established standards and protocols for routine inquiries.

Receiving Visitors

• Receive visitors and assist with various requests for information, referring more complex matters to colleagues.

Customer Relationship Management (CRM) Data

• Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.

Customer Needs Clarification

• Interview the customer, following a multilevel sales script, to clarify the customer's requirements.

Customer Relationship Development / Prospecting

• Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.

Operational Compliance

• Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.

Business Development

• Carry out routine business development support tasks and assist others by following established procedures.

Sales Opportunities Creation

• Identify potential customers by obtaining information, referrals, and recommendations from existing customers.

Data Exploration

• Select appropriate data from information provided by others and input that data into spreadsheets or standard formats.

Network of Influence

• Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.

Skills

Competencies

• Balances Stakeholders
• Builds Networks
• Communicates Effectively
• Customer Focus
• Ensures Accountability
• Instills Trust
• Interpersonal Savvy
• Manages Complexity

Education

• Matriculation Certificate (Matric)

Closing Date

15 January 2026 , 23:59

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Job Description

This role examines and summarizes statistical data by applying mathematical and statistical knowledge to unpaid claim liability, trend analysis, rate formula, forecasting, and premium analysis. It also participates in the preparation of annual statements, calculation of tax related issues and drafting of business coverage forms. 

Responsibilities will include the following:

• Design, develop, implement and maintain automated tools and systems to optimize actuarial processes.
• Managing the automation of extraction, processing and reconciling data for the different actuarial needs of the team.
• Incorporate automation techniques into existing actuarial models, ensuring seamless integration with current systems and processes.
• Automate the monitoring and reporting of model performance, enabling real-time insights and timely adjustments to models.
• Identify areas within actuarial and business workflows that can benefit from automation, and propose solutions to reduce manual efforts, minimize errors, and enhance productivity.
• Work closely with data teams to automate data extraction, transformation, and loading processes, ensuring data accuracy and consistency.
• Collaborate with cross-functional teams, including IT, data science, reinsurance and finance, to develop and deploy automated solutions that align with organizational goals.

Controls

• Ensure that all automated processes comply with regulatory requirements and internal risk management frameworks.
• Create detailed documentation for automated processes.

Stakeholder Engagement

• Develop and maintain strong working relationships with the various stakeholders within Old Mutual Insure.
• Stay updated with the latest trends and technologies in automation and actuarial science, and explore opportunities to implement cutting-edge solutions for the benefit of all stakeholders.

Maintain effective people practices

• Align own behaviour with the organisation culture and values.
• Share and transfer product, process and systems knowledge to colleagues.
• Collaborate and work with the team members to ensure required service levels are delivered.
• Actively participate in the team to ensure functional balanced scorecard objectives are achieved.
• Actively share information with other team members regarding successes, issues, trends and ideas.
• Ensure achievement of own performance objectives.
• Actively participate in own professional development and career path.
• Identify potential inter-departmental problems and escalate them to higher levels.
• Engage regularly in team or group problem-solving.

Ensure effective cost control and governance compliance

• Operate within agreed mandates as documented in the business rules.
• Ensure adherence to organisational policies, practices and procedures.
• Identify and recommend areas / ways to improve processes.

Financial and corporate governance to ensure cost efficiency

• Comply with corporate governance policies, procedures and standards.
• Operate within agreed mandates.
• The role will suit technically minded individuals, ideally with in-depth actuarial knowledge and an ability to explain and reconcile different results.
• The role will require a strong ability to apply commercial and innovative thinking, including around automation of actuarial reporting processes. We’d prefer that repetitive work is automated to have time to focus on business matters with deep commercial outcomes.

Knowledge, Skills and Experienced required:

• Bachelor’s Degree in Actuarial Science, Computer Science or Data Science
• At least 3 years’ experience in General Insurance
• Experience with programming languages commonly used in automation, such as Python, R, or Rust (advantageous).
• Proficiency in data manipulation and analysis tools, including SQL, Excel, Databricks, and specialized actuarial software.
• Strong communication skills, with the ability to explain complex technical concepts to non-technical stakeholders
• A strong sense of accountability
• Excellent problem-solving skills, with the ability to think critically and creatively.
• Experience in implementing machine learning or artificial intelligence techniques within actuarial models.
• Knowledge of cloud computing platforms (e.g., AWS, Azure) and their applications in automation.
• Familiarity with DevOps practices and tools for continuous integration and deployment
• Experience with implementing change and an ability to engage with senior stakeholders will be required.
• Collaborative skills.

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Job Description

• Manages a small to medium-sized team of advisors to develop, maintain, and leverage relationships with prospective and existing clients to stimulate and manage demand for financial products and services.

Responsibilities

Leadership and Direction

• Communicate the local action plan; explain how this relates to the function's strategy and action plan and to the broader organization's mission and vision; motivate people to achieve local business goals.

Customer Relationship Management / Account Management

• Develop and implement a relationship management plan for existing customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Collect feedback from identified customers or customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.

Sell Customer Propositions

• Use personal expertise to identify the complex standard products and/or services offered by the organization that meet the customer's needs, together with quantities and product configurations. Present these to the customer with a clear rationale and at standard commercial terms, referring to senior colleagues where necessary to ask for concessions (e.g., price reduction) that gain the customer's agreement.

Sales Opportunities Creation

• Identify potential customers by obtaining information, referrals, and recommendations from existing customers and other contacts and/or through participation in trade shows and conferences.

Performance Management

• Respond to personal objectives and use performance management systems to improve personal performance; or monitor the performance of the team, allocate work and review completion, take appropriate corrective action to ensure timeliness and quality, and contribute to formal individual performance management and appraisal.

Operations Management

• Provide operational support services and sometimes act as first-line supervisor of a transactional operations area. Involves using existing systems and protocols.

Promoting Customer Focus

• Assist with the development of internal communications and work collaboratively with colleagues to build strong external customer relationships and meet customer needs.

Key Account Management

• Deliver specialized support and service for new and existing accounts in line with organizational policies and procedures. Respond to complex customer inquiries while helping senior colleagues manage and maintain customer relationships.

Customer Relationship Development / Prospecting

• Develop and implement a customer contact plan to communicate product launches and engage the potential customers in relevant sales campaigns to build new relationships. Act as first point of contact for customer queries and complaints and resolve them, referring complex issues to others and ensuring that the customer receives an appropriate response.

Budgeting

• Track budgets and report variances to more senior colleagues.

Organizational Capability Building

• Provide coaching to team members to develop their skills.

Skills

• Building Trust, Change Management, Client Needs Assessments, Commercial Acumen, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Executing Plans, Identifying Customer Needs, Identifying Sales Opportunities, Sales Software, Strengthening Customer Relationships, Upselling

Competencies

• Builds Networks
• Business Insight
• Collaborates
• Communicates Effectively
• Customer Focus
• Demonstrates Self-Awareness
• Develops Talent
• Drives Results

Education

• NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent (Required)

Closing Date

15 January 2026 , 23:59

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Job Description

• Lead the organization’s end-to-end recruiting function, from proactive workforce planning and sourcing to interviewing, hiring and onboarding, to ensure the company attracts and hires the talent needed to meet its business objectives. This role serves as a bridge between business strategy and talent strategy, aligning recruitment plans with long-term goals and fostering a positive employer brand and candidate experience.

Responsibilities will include the following:

Develop Talent Strategies

• Formulate and implement comprehensive talent acquisition strategies aligned with the organization’s business goals and workforce plans. This involves long-term workforce planning and designing recruiting initiatives to meet those needs.

Build Talent Pipelines

• Proactively source and cultivate talent pipelines of qualified candidates for current and future openings. This means engaging passive candidates, leveraging networks, and maintaining relationships to ensure a steady flow of potential hires.

Oversee Full-Cycle Recruitment

• Manage the entire recruitment process from job posting through onboarding. This includes sourcing applicants, screening and interviewing candidates, coordinating with hiring teams on selection, and ensuring a smooth onboarding transition for new hires. Manage high-priority or senior-level searches directly while guiding the team on others.

Lead the Recruiting Team

• Manage and mentor the recruitment team, providing training, setting performance targets, and offering guidance to achieve hiring objectives. Ensure the recruiting staff follows best practices and develops professionally, which in turn improves hiring outcomes.

Collaborate with Hiring Managers

• Work closely with department heads and hiring managers to understand role requirements and business talent needs and advise on hiring decisions. This collaboration ensures alignment between the recruitment process and the team’s expectations and helps in creating effective job descriptions and interview criteria.

Employer Branding

• Drive employer branding initiatives to market the company as an employer of choice. This can involve crafting a compelling employer value proposition, managing recruitment marketing, attending career fairs, and ensuring that candidates have a positive impression of the organization’s culture and opportunities.

Metrics and Process Improvement

• Track and analyze recruitment metrics (such as time-to-fill, cost-per-hire, offer acceptance rate, and quality-of-hire) to identify areas for improvement. Use data-driven insights to refine sourcing strategies, streamline workflows, and address bottlenecks in the hiring process.

Candidate Experience Management

• Ensure a positive candidate experience throughout the hiring journey.

Compliance and DEI

• Ensure recruiting practices comply with employment laws and champion diversity, equity, and inclusion in hiring. Stay up to date on labor regulations and implement fair hiring practices. Lead or support initiatives to attract diverse candidate pools and reduce bias, aligning the talent strategy with the organization’s DEI goals.

Talent Management

• Coordinate a process or project of moderate complexity to implement diverse talent management strategies and programs.

Experience, Knowledge & Skills required:

Bachelor’s Degree

• 5-8 years’ experience in Talent Acquisition
• 5 years’ experience in the management of people
• Technical Proficiency- Proficiency with Applicant Tracking Systems (ATS)

Skills

• Action Planning, Brand Development, Data Analysis, Data Compilation, Data Controls, Data Management, Evaluating Information, Executing Plans, Human Capital Management Systems, Learning and Development (L&D), Oral Communications, Professional Presentation, Recruiting, Report Review, Talent Acquisition, Talent Attraction, Talent Management, Talent Management Software, Talent Strategy

Competencies

• Attracts Top Talent
• Business Insight
• Communicates Effectively
• Decision Quality
• Develops Talent

Financial Acumen

• Manages Complexity
• Optimizes Work Processes

Education

• NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date

13 January 2026 , 23:59

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Job Description

• To provide configuration, workflow design, and technical support for the Chorus platform. This role ensures optimal system functionality, manages requests, and drives process improvements through innovative design, coding, and configuration solutions.

Key Responsibilities

Chorus Application Support

• Manage general Chorus requests, including Form/CSD updates, additional statuses/queues, and configuration changes.
• Updates small changes within Chorus Design.
• Provide advice, training, and assistance to users to ensure Chorus capabilities are well understood across the business.

Workflow Design & Configuration

• Build and optimize workflow solutions using the Chorus Design Module.
• Transition table-based workflows to process-based workflows as part of micro-projects.
• Apply process modelling techniques to design efficient workflows.

Bulk Operations

• Execute Chorus Bulk Work Updates, including bulk creates, extracts and updates.
• Manage Chorus Source Updates for creating new transactions with sources in bulk.
• Handle bulk create configurations for high-volume operations.
• Configure and test complex components such as RIP (Report Import Processor) & Cupid integrations.

Reporting & Data Management

• Support Chorus BI Reporting requests, ensuring accurate and timely report generation.
• Assist with legacy data extraction and ensure proper data migration strategies.

Coding & Automation

• Develop scripts and automation solutions using Python, Java, Postman and other relevant programming languages to enhance Chorus functionality.
• Implement custom configurations and integrations through coding where required.

UX Design

• Collaborate with stakeholders to design intuitive user experiences within Chorus workflows.
• Apply UX principles to improve usability and efficiency of the platform.

Fault Diagnosis & Resolution

• Troubleshoot and resolve configuration issues promptly to minimize business disruption.
• Identify and implement appropriate solutions for complex technical challenges.

Documentation & Compliance

• Maintain detailed technical and user documentation for all configurations and workflows.
• Ensure operational compliance with organizational policies and regulatory standards.

Knowledge Sharing & Capability Building

• Provide guidance on best practices for Chorus configuration and workflow design.
• Continuously develop expertise in Chorus capabilities, coding, UX design, and emerging features through training and research.

Key Deliverables

• Efficient and accurate design & configuration of Chorus workflows and modules.
• Timely resolution of complex support requests and bulk operations.
• Comprehensive documentation for all processes and configurations.
• Successful migration of table-based workflows to process-based workflows.
• Development of automation scripts and improved UX designs.

Skills & Competencies

• Technical Expertise: Advanced knowledge of Chorus platform configuration and design modules is advantageous.
• Coding Skills: Proficiency in Python and scripting for automation and integration.
• Process Modelling: Ability to design and optimize workflows using modelling techniques.
• UX Design: understanding of user experience principles for workflow design.
• Problem-Solving: Ability to diagnose and resolve complex technical issues.
• Data Management: Skilled in handling bulk updates, extracts, and reporting.
• Communication: Strong ability to train and guide users on Chorus functionality.
• Compliance Awareness: Understanding of organizational policies and regulatory requirements.

Experience & Qualifications

• Hands-on experience with Python, Java, and other programming and automation scripting.
• Familiarity with UX design principles and process modeling tools.
• Strong documentation and process improvement skills.

Advantageous Experience & Qualifications:

• A Chemical, Industrial and Electrical Engineering degree.
• Experience in Six Sigma, Lean, TOC, Business improvement, and Agile.
• Jira, Confluence experience.
• Proven experience in Chorus configuration and workflow design.

Skills

• Agile Methodology, Automation, Computer Literacy, Database Administration, Database Management Systems (DBMS), Database Queries, Data Controls, Data Management, Design Principles, Document Management, Expertise Management System, Knowledge Management, Metadata Management, Object-Oriented Database Management System (OODBMS), Office Systems, Oral Communications, Policies & Procedures, Problem Solving, Process Improvements, Technical Knowledge, Test Case Management

Competencies

• Collaborates
• Communicates Effectively
• Decision Quality
• Ensures Accountability
• Manages Complexity
• Optimizes Work Processes
• Plans and Aligns
• Tech Savvy

Education

• Bachelors Degree (B) (Required)

Closing Date

31 January 2026 , 23:59

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Role Description / Key Performance Areas

• Sales agents are responsible for building and maintaining their own client base, marketing and selling the Old Mutual product and contributing to the financial wellbeing of the community.

What do we need from you?

• A grade 12 (Matric) certificate
• A clear credit and criminal record
• 6-12 months sales / retail experience is advantageous but not essential
• Proven digital literacy (MS Office, WhatsApp, etc.)
• Excellent communication and numeracy skills
• A flair, a passion and high energy for sales and achieving targets
• High attention to detail and a self-driven performer

Personal Qualities

• Target and Goal Driven
• Client service orientated
• Adhering to Company values and policies
• Good business acumen
• Proactive
• Ability to influence
• Confident decision making
• Ability to handle pressure and set backs
• Good interpersonal skills
• Trustworthy
• Good time management skills
• Resilience

What we can do for you!

• Assist you in reaching your career goals and dreams by helping you grow, develop and build on your future aspirations through quality training and support to reach your potential. We lead with our values, which is at the heart of the great things we do. We champion our customers and employees. We are passionate about diversity and inclusion for mutually positive futures throughout our business clusters. The Group provides many opportunities for growth and development.
• Preference will be given to suitably qualified candidates in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Skills

• Accounting, Action Planning, Computer Literacy, Data Analysis, Database Reporting, Data Compilation, Data Interpretations, Evaluating Information, Management Reporting, Numerical Aptitude, Oral Communications, Professional Presentation, Report Review, Sales Software, Statistical Analysis Techniques

Competencies

• Communicates Effectively
• Customer Focus
• Decision Quality
• Ensures Accountability
• Manages Complexity
• Optimizes Work Processes
• Plans and Aligns
• Tech Savvy

Education

• Matriculation Certificate (Matric) (Required)

Closing Date

28 February 2026 , 23:59

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Job Description

• Grade 12 (Matric)
• FSCA Approved Qualification
• FAIS Compliant
• Product category experience (Long term Insurance subcategory B1, Long term Insurance subcategory B2 and Retail pension benefit)
• CPD – Continuous Professional Development – All cycles
• COB – Class of Business
• A valid Driver’s licence and your own car
• Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.

Responsibilities

Customer Service

• Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries, and investigating and resolving customer problems.

Solutions Analysis

• Analyze specific problems and issues to find the best solutions. Solutions could be technical or professional in nature.

Receiving Visitors

• Receive visitors and assist with various requests for information, referring more complex matters to colleagues.

Customer Relationship Management (CRM) Data

• Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.

Customer Needs Clarification

• Set clear objectives for each sales call or meeting; tailor standard materials to make presentations to decision-makers and influencers within the customer organization; and ask relevant questions to gather information, to evaluate the customer's level of interest, and to identify and respond to areas requiring further information or explanation.

Customer Relationship Development / Prospecting

• Develop and implement a relationship management plan for potential customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues.

Operational Compliance

• Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.

Business Development

• Monitor and assess sales and market data for a specific geographic region that will assist management in identifying areas in the market where business can be developed.

Sales Opportunities Creation

• Develop a personal network within the business sector and represent the organization at business sector events. Obtain market intelligence and enhance the visibility and reputation of the organization, its products, and its services.

Data Exploration

• Conduct research and select relevant information to enable analysis of key themes and trends using primary data sources and business intelligence tools.

Network of Influence

• Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.

Skills

• Building Trust, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships

Competencies

• Action Oriented
• Balances Stakeholders
• Builds Networks
• Collaborates
• Communicates Effectively
• Customer Focus
• Drives Results
• Ensures Accountability

Education

• NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent

Closing Date

14 January 2026 , 23:59

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Job Description

Requirements:

Skills, Qualifications and Experience required

• Grade 12 (Matric).
• Valid Driver’s licence and Own Car
• FAIS Compliance
• Clear criminal and credit check
• Minimum of 3 years working experience (preferably in sales)
• Computer literacy (MS Word, Powerpoint and Outlook)
• Excellent communication skills (written and verbal)

Presentations skills an added advantage

• Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.

Responsibilities

Customer Service

• Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries, and investigating and resolving customer problems.

Solutions Analysis

• Analyze specific problems and issues to find the best solutions. Solutions could be technical or professional in nature.

Receiving Visitors

• Receive visitors and assist with various requests for information, referring more complex matters to colleagues.

Customer Relationship Management (CRM) Data

• Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.

Customer Needs Clarification

• Set clear objectives for each sales call or meeting; tailor standard materials to make presentations to decision-makers and influencers within the customer organization; and ask relevant questions to gather information, to evaluate the customer's level of interest, and to identify and respond to areas requiring further information or explanation.

Customer Relationship Development / Prospecting

• Develop and implement a relationship management plan for potential customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues.

Operational Compliance

• Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.

Business Development

• Monitor and assess sales and market data for a specific geographic region that will assist management in identifying areas in the market where business can be developed.

Sales Opportunities Creation

• Develop a personal network within the business sector and represent the organization at business sector events. Obtain market intelligence and enhance the visibility and reputation of the organization, its products, and its services.

Data Exploration

• Conduct research and select relevant information to enable analysis of key themes and trends using primary data sources and business intelligence tools.

Network of Influence

• Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.

Skills

• Building Trust, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships

Competencies

• Action Oriented
• Balances Stakeholders
• Builds Networks
• Collaborates
• Communicates Effectively
• Customer Focus
• Drives Results
• Ensures Accountability

Education

• NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent

Closing Date

30 March 2026 , 23:59