IT Technician at Sol Plaatje University

Minimum requirements

• National Diploma in Information Communication Technology (NQF06)
• 2 to 4 years related experience
• Experience with computer systems, LAN, WAN, Wi-Fi configuration & Microsoft/Linux environment, Active Directory
• Computer Skills (Ms Office suite)
• Experience with major hardware vendors, e.g., HP, DELL, etc. will be an added advantage.
• Industry related certifications
• Good Communication skills
• Good interpersonal skills
• Willingness to work outside of normal working hours
• Ability to work within a team,
• Driver's licence

Duties

• Capture and maintain all IT assets in the ICT inventory database and dispatch the IT equipment to the user as per written request
• Install and maintain all desktop hardware
• Install and maintain desktop software
• Install and maintain all computer peripherals
• Liaise with external providers for hardware support
• Identify common problem areas experienced to recommend corrective action
• Decide whether to send the computer to the manufacturer for repair
• Report shortfall in parts inventory to line manager
• Work with vendor support contacts to resolve technical problems with (Desktop computing equipment and software)
• Ensure desktop computers interconnect seamlessly with diverse systems, including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative system,
• Provide user support for the initial training on equipment and software
• Assist users in the use of computer software if requested
• Document instances of hardware failure, repair, installation, and removal
• Forward faulty computers to the workshop
• Communicate project statuses to the helpdesk
• Coordinate and liaise with the rest of the ICT Team
• Help users scan media such as flash drive and diskettes for any malicious ware
• Help users with e-mails that they suspect might contain malicious content, and provide the Network
• Making sure end-point security system is up to date
• Develop how-to documentation and videos to support the SPU community
• Research technology trends and latest applicable
• Ensure up-to-date skills development
• Develop, recommend and implement ICT solutions
• Participate in ICT projects to ensure that successfully
• Assist with project scoping and resource allocations
• Compile/write relevant operational reports as and when required
• Research and implement best practices
• Communicate and consult with relevant stakeholders