Current Jobs at South African Human Rights Commission

Job Purpose

• To ensure the proper and effective recording of all information/data in the provincial office and to assist the provincial office with the compilation of reports

Key Responsibilities
Key Performance Areas (KPA)

Flow Centric Management

• Capture new complaints on the flow-centric system and update the complaints thereof.
• Capture all “once-off” enquiries on the flow-centric system
• Manage and monitor complaints on the flow-centric system and ensures that the Senior Legal Officer and Provincial Manager are made aware of these.
• Ensure that information entered onto the system is statistically accurate.
• Manage the complaints as and when is required to do so and also assist in terms of filing complaints.
• Communicate with complainants in terms of any outstanding information required for purposes of flow-centric data capturing and encourage better usage of the system by the provincial LSP staff.
• Capture all statistical information with regards to human rights advocacy and awareness raising interventions e.g. number of workshops conducted etc.

Ensure that proper and effective mechanisms are in place to enable the provincial office to access information/ data at any time.

• Manage and maintain effective mechanisms for recording of all information/data that would ensure easy accessibility, especially so in the event that the electronic system/s may not be working.
• Ensure that all information recorded (manually) is accurate.
• To put in place mechanisms for the recording of information/data that the Flow-centric system may not necessarily make provision for.

Documentation and Reporting

• Provide relevant information/ data from the system (and/or other recording mechanism) upon request
• Assist with statistical analysis of the provinces complaints management and handling as well as with the provinces advocacy and awareness raising interventions
• Collate and submit reports on precedents of findings in the province (listing the type of matter dealt with and providing a summary of the outcome of the case)
• Under the guidance of the PM, SLO and HRAO, assist with the compilation of regular statistical and analytical/substantive reports on cases and advocacy work
• Provide administrative assistance to the administrative clerk and the rest of the provincial office to ensure effective and efficient records and information management.
• To assist with the management and diarizing of files. 

Requirement Type
Key competencies
(This field requires a list of all skills, behaviour and attitude requirements)

• Program and project Management
• Problem solving and analysis
• People management and empowerment
• Communication
• Service delivery innovation
• Honesty and integrity
• Client orientation and customer focus
• Training ability
• Writing skills
• Intermediate or advanced computer skills

Knowledge and education
(This field requires a list of all knowledge requirements relevant to this post e.g. Knowledge of the Public Service Act.)

• Paralegal Diploma
• Statistical analysis
• Knowledge in legal secretary will be an added advantage.
• Understanding and knowledge of relevant processes and systems
• Records and information management

Experience

• 2 – 3 years relevant experience/
• Legal field / records management/ data capturer 

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Job Purpose

• Increase the visibility and reach of the Commission; through monitoring and reporting on the observance of human rights within the province

Key Responsibilities
Key Performance Areas (KPA)
Monitoring and research

• Conduct monitoring within communities; places of detention; schools; places for older persons; persons with disabilities; health facilities and other identified matters as instructed by the PM
• Plan and assist in the coordination of monitoring activities within the provincial office team, including amongst stakeholders conducting monitoring on behalf of the Commission, in consultation with the PM
• Complete and submit monitoring tools as directed
• Collate information, write and submit basic reports for approval.
• Provide reports both oral and written to the Provincial Manager as directed

Increase visibility and accessibility of the Commission at identified community sites

• Support advocacy interventions in respect of public outreach clinics, campaigns and special projects in communities.
• Contribute to the maintenance of a network of key stakeholder relationships in the identified communities, including community based organizations, other chapter 9 institutions, local authorities and community leaders
• Distribute appropriate promotional material at identified sites in the course of monitoring

Complaints / Legal Support

• Submit complaints observed or recorded during monitoring to the Provincial Office
• Maintain a record of all complaints per site

General 

• Attend training and meetings as directed by the Provincial Manager or delegated team
• Comply with policies, procedures, protocols and values of the Commission
• Provide any additional support and assistance to the Provincial Office, as requested by the Provincial Manager.
• Travel within the communities in the province is required, including work outside of working hours from time to time, as determined by project needs

Skills/ Knowledge/ Behaviour:
Key competencies
(This field requires a list of all skills, behaviour and attitude requirements)

• Problem solving and analysis
• Advanced writing skills
• Excellent communication skills and is able to use collaborative and facilitative approaches
• Able to work with a busy and diverse team; and diverse stakeholders
• Computer literate
• Strong interpersonal skills
• Honesty and integrity
• Is able to self-regulate
• Respectful
• Client oriented and customer focus
• Excellent time management and organization skills
• Amenable and available to work outside of ordinary hours as required
• Is able to work in risk situations exercising and observing basic safety precautions over self
• Flexible and proactive
• Must be fluent in the language predominantly spoken in the province

Knowledge and education
(This field requires a list of all knowledgenrequirements relevant to this post e.g. Knowledge of the Public Service Act.)

• Basic degree (Law/Social Sciences/ Development Studies)
• Basic Project management;
• Good understanding of human rights law
• Basic Research skills
• Knowledge of relevant legislation, policies and procedures 
• Knowledge and understanding of socio economic rights, customary law; rural dynamics; and the South African human rights legal framework
• Applied knowledge of research, and advocacy
• Knowledge and understanding of communications and stakeholder management requirements and processes
• Basic Knowledge and understanding of performance and project management systems and processes

Experience

• Dependent on level of qualification, but with at least 1-3 years of experience conducting field work
• Must be an experienced driver with an unendorsed license (and be willing to travel and drive)