Maintenance Supervisor - Eastern & Southern Cape at Frogfoot Networks (Pty) Ltd

Job Description

• At Frogfoot, we are in search of a Maintenance Supervisor to join the Maintenance team and assume responsibility for the Eastern and Southern Cape areas.

Purpose of the Role

• At Frogfoot, keeping our network running smoothly takes great planning, technical know-how, and a team that works well together.
• As the Maintenance Supervisor, you’ll be responsible for planning, coordinating and overseeing the installation and maintenance of FTTB and FTTH services across the Southern and Eastern Cape.
• You’ll lead and support the maintenance team, making sure work is effectively allocated, completed to the required standards and that customer requirements are managed proactively and efficiently.
• This is a hands-on leadership role where you’ll bring together people, planning, technical expertise and customer service to keep the Frogfoot network moving.

What You'll Be Responsible For

• Plan, coordinate and allocate maintenance work to team members.
• Compile and communicate daily work allocation schedules.
• Prioritise work and ensure maintenance activities are completed efficiently.
• Lead, support and coordinate the maintenance team.
• Monitor team performance against agreed objectives and provide appropriate feedback.
• Identify and address team performance or operational issues.
• Ensure maintenance and installation work is completed accurately and to the required standards.
• Oversee activities relating to fibre installation, fault finding, testing, splicing, duct and cable installation and reinstatement work.
• Manage customer requirements and ensure queries are addressed promptly and professionally.
• Liaise with internal departments and other stakeholders to resolve queries and coordinate activities.
• Investigate operational issues, gather information and determine appropriate solutions.
• Prepare and maintain accurate reports relating to maintenance activities and team performance.
• Ensure information and records are accurately captured and maintained.
• Make informed decisions when dealing with operational challenges and changing circumstances.
• Ensure work is completed according to required specifications, processes and instructions.
• Communicate clearly and effectively with team members, management, customers and other stakeholders.
• Coordinate activities across different teams and departments to ensure work is completed efficiently.

What You'll Need to Have

Qualifications & Experience

• Grade 12 / Matric.
• A tertiary qualification would be advantageous.
• 3–5 years' experience in a telecommunications environment.
• At least 1 year of supervisory or managerial experience.

Technical Knowledge

You’ll need practical knowledge and experience in:

• Civil works.
• Fibre installation.
• Fibre testing.
• Fibre reinstatements.
• Site builds.
• Fault finding.
• Installation of fibre duct and cable.
• Fibre splicing and testing.
• Installation of ONTs and routers.
• Windows operating systems.
• ICT terminology.

Skills & Capabilities

You should be able to:

• Plan and prioritise work effectively.
• Allocate people and resources according to operational requirements.
• Coordinate multiple activities and changing priorities.
• Lead and support a team effectively.
• Communicate clearly at all levels.
• Work collaboratively across departments and with different stakeholders.
• Investigate problems and identify practical solutions.
• Make decisions independently when required.
• Remain calm and effective when working under pressure.
• Prepare clear, accurate and professional reports.
• Maintain detailed and accurate records.
• Build positive relationships with customers and internal stakeholders.
• Handle challenging customer interactions professionally.

What Will Make You Successful?

• You’re someone who enjoys solving problems, leading people and keeping things moving.
• You’ll be comfortable working in a fast-paced telecommunications environment where priorities can change and quick, practical decisions are sometimes needed.
• You understand that maintenance is about more than fixing faults — it’s about keeping our customers connected, supporting our teams and ensuring the Frogfoot network continues to perform at its best.

Closing Date 15 October 2026