Managed Services Director at Visa

Job Description

Visa Consulting and analytics, the consulting arm of Visa, is a global team of industry experts in strategy, marketing, operations, risk and economics consulting, with decades of experience in the payments industry.

As part of its consulting service line, VCA has a dedicated Managed Services team which is a full cycle solution for the implementation of enterprise programs and portfolio strategies, ensuring strategy implementation through profitable lifecycle marketing campaigns, project management and portfolio management execution. Managed Services acts as a true extension of Visa Clients’ team bringing together expertise, capabilities, resources and scale to enhance performance and increase profitability.

The Director Managed Services will lead the SSA Managed Services team and be responsible for pipeline development and Managed Services client deliveries in SSA. This role will combine commercial intelligence with Visa’s data assets, proprietary analytical solutions, cutting edge digital platforms, campaign capabilities, best practices and partnerships to enable personalized, relevant and engaging interactions.

• Lead the implementation initiatives with important Visa clients and provide direction to the different tracks of the programme (e.g., programme management, stakeholder engagement, etc)
• Coordination and active management of the client assuring the value delivered, meeting Visa’s high standards and to client’s satisfaction
• Provide high level visibility and drive strategic initiatives for the programme, reporting progress into the relevant functions, maintaining governance and oversight
• Coordination with the Visa Hub teams in terms of best practices and state-of-the-art transactional data analysis
• Responsible for full lifecycle management of a project – plan, design, execution and post execution monitoring.  This will include defining & designing what the overall strategy will look like, building out the strategy requirements, strategy implementation and conversion of card customers, as well as executing the post-conversion tracking and performance measurement
• Project manage the delivery strategies of developed solutions with a true entrepreneurial spirit and ensure collaboration and overall integration between programme tracks
• Understand our clients’ business objectives, needs, plans, etc. together with the Account Management Team
• Identify opportunities and improvements to grow the business of our clients
• Develop and propose appropriate project approaches and business solutions to the client
• Provide Thought Leadership knowledge and projects regarding the future of payment and retail banking to our client
• Leverage Visa’s innovation, product and data capabilities to further grow our clients’ business by working together with the VCA and product teams
• Build and retain Visa Consulting relationships with our client
• Support the overall go-to-market strategy for Managed Services

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

Qualifications

Basic Qualifications:

• Minimum 10+ years of progressive experience, a combination of regional and global experience strongly desired.
• Bachelor’s Degree in quantitative or business field
• Willingness to travel across CEMEA

Preferred Qualifications

• Substantial experience in retail banking and/or payment card industry, telco would be beneficial
• Experience in end-to-end product implementations and/or marketing campaign executions
•  Solid understanding of delivery techniques, methodologies, and best practices. Hands-on experience with Waterfall and Agile frameworks (e.g., Scrum, Kanban) is beneficial
• High intellectual capability evidenced by excellent analytical skills
• Comprehensive knowledge of tools and the use of data insights for business growth in a digital and technology-driven environment
• Excellent client relationship management skills (also on senior executive level and across all levels of an organization)
• Excellent sales orientation, experience selling major projects/ideas to senior management
• Fluent in English – both verbally and written, additional languages would be an advantage
• Excellent presentation and communication skills (written and verbal) including an ability to comprehend and convey technical information
• High levels of integrity and business ethics