Managed Services Engineer (Junior/Mid) at Adept

Job Description

The main purpose for this position would be to provide Managed and Support services to our clients and maintain and support our infrastructure and the current client environment pro-actively.

DUTIES AND RESPONSIBILITIES:

• Address client support issues
• Setup and configure services and solution
• Monitor network and services performance
• Manage client environments utilising central management system
• Provide onsite support
• Provide quotes and solutions to client’s requirements

TECHNICAL SKILLS:

Essential Requirements

• Knowledge and demonstrated experience with Windows Server 2012(and later) including Active Directory services
• Knowledge and demonstrated experience supporting Desktops on Windows 8-11, Linux and Mac
• Knowledge on supporting Azure/AWS/Google cloud environments would be an advantage.
• Specific experience in delivering Microsoft critical and security updates during scheduled maintenance windows using automated and centrally managed tools
• Experience in management and administration of anti-malware centralised platforms
• Solid networking skills, including wireless networking skills (Ubiquiti wireless hardware)

Desirable Requirements

• Solid WAN security experience specifically, Fortigate and Sophos firewalls
• Accredited in one or more industry standard certifications, Microsoft MSCA, Fortigate NSE4, Cisco CCNA or similar
• Experience in management and administration of web security filtering solutions
• Experience in email content filtering solutions (Mimecast)
• Previous experience with an RMM Solutions (like Solarwinds N-Central)

EDUCATION & QUALIFICATION:

Essential Requirements

• Matric
• MSCA – Some flavour of Microsoft Qualification

Desirable Requirements

• IT diploma or Degree
• CCNA/CCNP
• N+
• G-Suite Certification
• AWS Certification

BEHAVIOURAL COMPETENCIES:

• Shows initiative at every level
• Excellent communication skills – professional phone manner and ability to write professional emails and document knowledge clearly and concisely
• An appreciation for understanding how to deliver against service expectations