Current Jobs at Adept

JOB DESCRIPTION

The client support technician’s responsibility is to be the first point of contact for Adept’s clients and the rest of the company. This position requires the technician to field calls and respond to tickets logged via the helpdesk systems. This is to be done either via troubleshooting the issue and then resolving or escalating to the relevant departments.

QUALIFICATIONS

• CompTIA N+, A+, L+ or equivalent
• MCSA or equivalent

Advantageous

• CompTIA Security+ or equivalent
• CompTIA Server+ or equivalent
• MS Office 365 Fundamentals or equivalent
• CCNA will be extremely advantageous

SKILLS

• At least 2-3 years experience in a similar role
• Strong knowledge on Internet fundamentals
• Strong hardware, software and network troubleshooting skills
• Experience within a helpdesk environment
• Experience working within Windows, OS X and Linux desktop and server environments

Advantageous

• Experience with routers and firewalls

PERSONAL COMPETENCIES

• Exceptional communication skills
• Problem-solver
• Self-starter
• Attention to detail
• Team player and able to work in group environments
• Passion for technology
• A strong need for personal growth

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Job Description

The main purpose for this position would be to provide Managed and Support services to our clients and maintain and support our infrastructure and the current client environment pro-actively.

DUTIES AND RESPONSIBILITIES:

• Address client support issues
• Setup and configure services and solution
• Monitor network and services performance
• Manage client environments utilising central management system
• Provide onsite support
• Provide quotes and solutions to client’s requirements

TECHNICAL SKILLS:

Essential Requirements

• Knowledge and demonstrated experience with Windows Server 2012(and later) including Active Directory services
• Knowledge and demonstrated experience supporting Desktops on Windows 8-11, Linux and Mac
• Knowledge on supporting Azure/AWS/Google cloud environments would be an advantage.
• Specific experience in delivering Microsoft critical and security updates during scheduled maintenance windows using automated and centrally managed tools
• Experience in management and administration of anti-malware centralised platforms
• Solid networking skills, including wireless networking skills (Ubiquiti wireless hardware)

Desirable Requirements

• Solid WAN security experience specifically, Fortigate and Sophos firewalls
• Accredited in one or more industry standard certifications, Microsoft MSCA, Fortigate NSE4, Cisco CCNA or similar
• Experience in management and administration of web security filtering solutions
• Experience in email content filtering solutions (Mimecast)
• Previous experience with an RMM Solutions (like Solarwinds N-Central)

EDUCATION & QUALIFICATION:

Essential Requirements

• Matric
• MSCA – Some flavour of Microsoft Qualification

Desirable Requirements

• IT diploma or Degree
• CCNA/CCNP
• N+
• G-Suite Certification
• AWS Certification

BEHAVIOURAL COMPETENCIES:

• Shows initiative at every level
• Excellent communication skills – professional phone manner and ability to write professional emails and document knowledge clearly and concisely
• An appreciation for understanding how to deliver against service expectations