Client Support Technician at Adept

JOB DESCRIPTION

The client support technician’s responsibility is to be the first point of contact for Adept’s clients and the rest of the company. This position requires the technician to field calls and respond to tickets logged via the helpdesk systems. This is to be done either via troubleshooting the issue and then resolving or escalating to the relevant departments.

QUALIFICATIONS

• CompTIA N+, A+, L+ or equivalent
• MCSA or equivalent

Advantageous

• CompTIA Security+ or equivalent
• CompTIA Server+ or equivalent
• MS Office 365 Fundamentals or equivalent
• CCNA will be extremely advantageous

SKILLS

• At least 2-3 years experience in a similar role
• Strong knowledge on Internet fundamentals
• Strong hardware, software and network troubleshooting skills
• Experience within a helpdesk environment
• Experience working within Windows, OS X and Linux desktop and server environments

Advantageous

• Experience with routers and firewalls

PERSONAL COMPETENCIES

• Exceptional communication skills
• Problem-solver
• Self-starter
• Attention to detail
• Team player and able to work in group environments
• Passion for technology
• A strong need for personal growth