Available Positions at Momentum Metropolitan Holdings Limited

Requirements

• Bachelor's degree in Business, Computer Science, or a related field.
• Business analysis/Product Owner qualification (preferred).
• 3 - 5 years of business analysis or product owner experience.
• Exposure to/experience in the investments/financial industry will be an advantage.
• Proven experience in implementation of projects.
• Experience working in Agile environment.

Duties & Responsibilities

Conduct Business Analysis in line with business requirements:

• Gather and interpret requirements from key stakeholders/customers in line with business analysis frameworks.
• Analyse and understand the business requirements and, through a structured process, document, validate and translate these into requirement specifications and functional specifications to be used by developers in crafting technical solutions.
• Contribute to translating the business goals into design in line with systems architecture.
• Ensure the quality delivery of requirements and business process specifications that meet the agreed deliverables in line with best practices and business process.
• Participate in the solution design process to make recommendations to create and enhance solutions that are innovative, re-usable and sustainable and solve complex business problems.
• Participate in testing and guide users to ensure that the designed solution ultimately meets business requirements.
• Define the success criteria using scenario testing and test cases to ensure that testing covers all aspects of the business specification.
• Test and validate the functionality of all technical solutions in line with business requirements on completion of development to ensure that business requirements are met in the implemented solutions.
• Define reporting requirements and integration points on affected components using, amongst others, diagrammatic representations.
• Keep abreast of latest IT trends and practices to optimise service offering and minimise risk.

Collaboration

• Build and maintain relationships with stakeholders.
• Effective and consistent service delivery and support to all internal and external stakeholders to ensure that expectations are managed.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional service.
• Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance internal service delivery.
• Collaborate closely with teams and a variety of users to ensure requirements compatibility and user satisfaction.
• Effectively manage your performance within the team to ensure business objectives are achieved.
• Encourage innovation, change agility and collaboration within the team.
• Live the Momentum Investments Gritx Behaviours.
• Other ad-hoc projects as agreed on with line manager.
• Keep abreast of emerging technology and digital trends that can lead to operational efficiencies.
• Show care upon every client touchpoint, to deliver an exceptional experience.
• Promote and adhere to the Momentum Metropolitan Holdings Limited values: Accountability, Diversity, Excellence, Innovation, Integrity and Teamwork.
• Live by the Momentum Investments GRITx behaviours: We are PASSIONATE, We are BRAVE, We are UNITED, We are WINNERS.

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Requirements

Experience and Qualifications:

• 3 - 5 years experience in accounting or related (essential)
• Formal qualifications: BCom Accounting or Financial Management or related degree
• Specific licensing or registration: Registered chartered accountant with South African Institute of Chartered Accountants (preferred) 
• Business acumem 
• Reporting skills
• Analytical thinking
• Attention to detail
• Knowledge of applicable legislation landscape
• Knowledge of IFRS requirements applicable within area of responsibility
• Knowledge of ethical best practice guidelines

Duties & Responsibilities

Internal Processes:

• Complete consolidated financial reporting and analysis that add value and insight for the business.
• Review all documentation to ensure that the correct level of authority has authorised the document and raise any exceptions with the relevant stakeholder.
• Review and approve the general ledger journal allocations based on levels of authority and policy.
• Control the reimbursement process to ensure that reimbursements are in line with budget and policy parameters.
• Review and approve journals to allocate expenses.
• Reconcile the expenses to the financial statement and budget.
• Manage the reconciliations of transactions on the bank statement to the General Ledger.
• Manage general ledger and other financial controls to ensure compliance to the relevant standards and controls. Identify and resolve problem sources or escalate to relevant level of authority.
• Contribute to the enhancement of systems, processes and issues in order to enhance financial management.
• Accurately update and maintain the fixed assets register and make recommendations to enhance the management.
• Identify expense variances and investigate root cause of variances.
• Compare expenses to budgets and identify reasons for variances, in order to provide financial insights in reporting.
• Analyse financial reports and information to identify area of opportunities or potential risks within segment.
• Advise and guide stakeholders and nonfinancial managers regarding finance elements.
• Proactively assist in engaging with business to forecast expenses and identify solutions to enhance cost effectiveness and increase operational efficiency.
• Manage high risk and problematic financial issues in area of accountability and contribute to the development of policy.

Engage with clients in a client centric manner:

• Resolve client queries within agreed timeframes.
• Provide authoritative, expertise and advice to clients and stakeholders.
• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements made with internal and external stakeholders and clients.
• Make recommendations to improve client service within area of responsibility.
• Participate and contribute to a culture which build rewarding relationships, facilitates feedback and provides exceptional client service.

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Requirements

• Matric
• Bachelor's Degree in Actuarial Science
• Qualified or nearly Actuary
• MS SQL programming skills
• 2 –; 3 year's post actuarial qualification experience
• 2 –; 3 years' experience in managed care, health risk management health; Service/ product pricing or scheme benefit design
• 2 - 3 years' experience in the South African Medical Scheme industry.
• Experience in working with MS Word, MS Excel (Macro Level) and MS Access

Duties & Responsibilities

• Actuarial Analysis, Modelling and Reporting.
• Oversee and review the following as delivered by the team of actuarial analyst, and present to clients.
• Collect data from relevant sources and perform actuarial analysis as required.
• Conducting risk data analysis, and direct clinical risk management strategies.
• Risk management reporting and health informatics.
• Benefit design, product pricing and predictive modelling.
• Provide the necessary input towards improvement of existing models and processes.
• IBNR calculation and reporting.
• Support for tariff negotiations, including development of models to assess impacts tariff increases.
• Demonstrate a basic understanding of the regulatory and commercial framework in which he or she operates.
• Communicate actuarial modelling, analyses and investigations to relevant stakeholders clearly and concisely.
• Enable client centricity within area of responsibility.

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Requirements

Experience and Qualifications

• A Bachelor’s Degree
• Project Management Qualification
• Minimum of 5 years experience managing projects in a diverse environment - essential
• Insurance industry experience – desirable

Duties & Responsibilities

Internal Process

• Determine and document the project scope in collaboration with team and stakeholders, to ensure project deliverables and expectations are clearly articulated and aligned to business objectives.
• Determine and document project objectives and measures of success which will be used to evaluate project effectiveness.
• In collaboration with stakeholders develop project plans which identify and sequence the activities and timelines needed to successfully deliver the project objectives.
• Identify and manage dependencies between projects across the business.
• Identify risks and collaborate with stakeholders to manage the mitigation of risks.
• Liaise with various stakeholders to report on overall project progress, risks, issues as per Business Area-specific reporting requirements.
• Liaise with various stakeholders to sign-off minutes for project meetings and workshops.
• Analyse project-related data (issue logs, risk logs, action logs) to enable informed decision-making.
• Oversee and sign-off project plans, resource schedules, work hours, budgets and expenditures.
• Manage the project close out and the assessment of project effectiveness in order to make recommendations to improve project impact.
• Recommend the implementation of initiatives that address project shortcomings or areas of concern.

Client

• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service. 

People

• Develop and maintain productive and collaborative working relationships with peers and stakeholders
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of professional, industry and legislation knowledge.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas.
• Take ownership for driving career development. 

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Requirements

• Grade 12 or equivalent
• Business related degree (advantageous) or a Diploma
• 5- 7 years' client service experience in the financial services industry
• Minimum of 5 years managerial experience

Duties & Responsibilities

Manage Installations team to deliver obsessive service excellence

• Contribute to the development of a Client Value Proposition (CVP) and client service strategies to ensure that operational considerations are incorporating into the development process.
• Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
• Manage the implementation of operating procedures and quality service standards related to the applicable client service solution.
• Monitor and evaluate operational processes for quality and effectiveness, in collaboration with senior management and technical resources within the team, making adjustments as required.
• Manage a comprehensive installation and benefit improvement function, ensuring timeous and accurate service delivery.
• Monitor queues and backlogs and make adjustments according to service delivery requirements to ensure service level agreements are consistently maintained.
• Implement and monitor the application of good governance principles, Treat Customers Fairly (TCF) principles and legislative compliance are upheld through the installations and benefit improvement environment.
• Deliver meaningful and relevant monthly reporting on the delivery of output, problems and trends to allow for accurate action by administrators, sales consultants and other stakeholders.

Speed and Quality of service delivery to allow for a Smart Client Experience

• Provide authoritative, expertise and advice to the team, internal clients and stakeholders.
• Contribute to the process of negotiating objectives and realistic service level agreements, monitor appropriateness and recommend adjustments.
• Define service practices which build rewarding relationships, encourage innovation and allow others to provide exceptional high-quality client service.
• Adopt a culture of accountability for regional and cross-regional queue management to ensure full turn-around time of quality control items is maintained.
• Understand the impact of efficient on-boarding of funds and changes through the benefit improvement process on the overall operational service output and client experience.
• Take full accountability and responsibility for the management of service standards delivered to internal and external stakeholders.
• Participate and contribute to a culture which builds rewarding relationships with both internal and external stakeholders, facilitates feedback and provides exceptionally high-quality client service.

Leadership

• Create a positive work climate and MMH culture to increase employee engagement, minimise work disruption and maximise motivation and employee productivity.
• Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
• Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
• Execute effective workforce planning practices to ensure that staffing requirements are accurately forecasted to effectively manage service level agreement expectations.
• Effectively manage performance within the team to ensure business objectives are achieved at all times.
• Encourage innovation and an agile way of working and ensure the team's capabilities are built.
• Manage high risk and problematic financial issues in the area of accountability and contribute to the development of policy. Manage budget and implement sound financial controls
• Take accountability to ensure minimum preventable expenses in the installations environment by ensuring speed and accuracy to avoid re-works and late processing penalties.
• Adopt a culture of excellence ensuring zero defects/errors in overall client experience through the delivery of high standard in the quality control process.
• Report and provide feedback on the effectiveness of a financial policy, practice and procedures preventing illegal, unethical or improper conduct.
• Implement risk management, governance and compliance policies in own area to identify and manage governance and risk exposure liability.
• Investigate reported wilful acts of non-compliance to organisation policy and practice and report on findings.

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Experience

• At least two years' experience in a technical Helpdesk /Contact Centre environment
• At least two years' experience in an IT/Technical software support
• Experience in the Financial Services industry

Preferred System Exposure:

• Inbound/Outbound Telephony Systems (Euphoria preferred).
• Helpdesk Incident Management Software (Freshdesk and Jira preferred).
• Momentum's Line of Products.
• Client systems (Client Facing Websites and Mobile Applications Support).
• Financial Adviser systems (Adviser and Channel management applications Support).

Qualifications

Minimum qualifications:

• Grade 12 /Matric qualification.
• Relevant IT qualification.
• Completed modules or subjects in technical and/or computer software preferred.
• ITIL Foundation V3/V4 preferred. 

Duties & Responsibilities

Provide excellent service to the users of the Momentum Engagement platforms including clients, advisers, internal employees and Channel management by:

• Resolving first-line technical software support queries of users of the Momentum Engagement platforms, according to expected standards of service delivery and within agreed SLAs:
• Displaying excellent verbal and written communication
• Accurately logging details of the queries as per the defined Problem management process to enable record keeping and trend analysis of
• Performing the required trouble-shooting with the aim for first call resolution of
• Escalating complex queries to second-line support when necessary, with the required details to enable further problem

Contribute to a positive work climate and culture by:

• Arriving for shifts punctually and managing time
• Contributing to a self-managed team environment with a can-do attitude to ensure team goals and service targets are
• Striving for first time query resolution within required SLAs and
• Working with Operational Support analysts on escalated

Identifying opportunities to increase operational efficiency in the Support Manage own performance and development by:

• Successfully completing ongoing training required to maintain service
• Displaying team work and collaborating with team members to maintain operational
• Pro-actively providing feedback to Operational Support and/or Team management where
• Creating and following a Personal Development Plan enabling future career

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Requirements
Qualifications 

Post graduate degree or equivalent qualification in Human Resources Management/Industrial Psychology/Sociology (Essential)
Registered Industrial Psychologist/ Psychometrist with the Health Professions Council of South Africa (HPCSA) (Essential)
Registered with the South African Board for People Practice (SABPP) (Desirable)
Experience

• 10-15 years Human Capital generalist experience (Essential)
• Minimum of 5 years management/leadership experience (Essential)
• Experience in the Insurance/Finance industry (Desirable) 

Knowledge 

• South African Labour Relations and Acts  
• Human Resources best practices, principles and policies  
• Human Resource metrics and dashboards 
• Human Resources models  

Skills

• Collaboration skills
• Leadership skills
• Influencing skills
• Negotiation skills
• Business acumen skills
• Analytical skills
• HR management skills
• People development skills

Duties & Responsibilities

Process

• Develop and implement a Human Resource (HR) strategy that will support the effective delivery of the overall Health Strategy and Human Capital strategy through its people.
• Ensure that all the HR practices are fit-for-purpose and based on best practice.
• Collaborate with group to ensure appropriate processes are automated.
• Collaborate with group to ensure that all our HR Practices are aligned to group and implemented effectively.
• Manage the employee experience through the employee life cycle with the implementation of practices that enhances the employee experience.  
• Monitor the effective implementation of all the HR practices to ensure an excellent employee experience through the employee life cycle.
• Develop and manage the implementation of HR solutions that enable the achievement of business goals and objectives. 
• Assess the effectiveness and impact of HR solutions through implementing HR metrics in area of responsibility. 
• Assess the return on investment on HR solutions and make recommendation to enhance HR solutions and service delivery.  
• Collaborate with the rest of Human Capital to Develop and deliver on integrated solutions to business. 
• Compile and submit HR scorecards, monthly reports and other related metrics as required.   
• Provide guidance to business leaders regarding development and performance management practices.   
• Assess HR service delivery by maintaining regular interactions with business stakeholders.  
• Collaborate with business leaders to influence and empower leaders to achieve Employment Equity plans and targets.  
• Monitor delivery of Employment Equity through recruitment and talent development practices.  
• Contribute to the BBBEE scorecard with the development of strategies and tactics to improve the management control of the business.
• Develop pro-active & predictive reporting to support leaders and the business in effective decision making.
• Manage the implementation of employee relations practices and be accountable for the outcome of employee relations matters.  
• Ensure that all governance and legislative requirements are met in HR practices and business projects to ensure minimal risk and minimize escalations to the CCMA.
• Manage and control the integrity of HR data and ensure HR governance practices are adhered to and data is accurate.   
• Keep abreast of trends, legislation and best practices within the HR industry to optimise service delivery.  

Client

• Partner and collaborate with both internal and external stakeholders. 
• Deliver Human Resource best practice, industry standard, and thought leadership with stakeholders within business and external audiences.  
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
• Develop collaborative relationships with business & functional leaders, managers and peers which consistently meet business needs.

People 

• Build the capability of and manage a high performing team by providing leadership, role clarity, training and development. 
• Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption, increase employee engagement and maximise employee productivity. 
• Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values. 
• Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness. 
• Select and recruit suitably qualified talent in line with Employment Equity principles and culture. 
• Effectively manage performance within the team in order to ensure business objectives are achieved. 
• Encourage innovation, change agility and collaboration within the team. 

Finance 

•  Determine and manage functional budget, resources and tools required to deliver on execution plan. 
• Identify solutions to enhance cost effectiveness and increase operational efficiency. 
• Manage high risk and problematic financial issues in area of accountability. 
• Implement and provide feedback on the effectiveness of financial policy, practice and procedures preventing illegal, unethical or improper conduct. 
• Implement risk management, governance and compliance policies in own practice area, to identify and manage governance and risk exposure liability.  
• Investigate reported wilful acts of non-compliance to organisation policy and practice and report on findings.