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  • Posted: Apr 20, 2020
    Deadline: Not specified
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    Our mission was to provide real IT services to an industry which challenged the status quo. We did this by combining mundane technologies with innovative, enabling designs. Over time, we identified the impact of unreliable IT and downtime on businesses. And we wanted to change that.


    Read more about this company

     

    Managed Services Engineer (Tier 2/3)

    Description & Overview

    Triple4 has an exciting position available for a Managed Services Engineer (Tier 2/3), which will be a key contributor to the IT Services Team. Triple4 prides itself with “Excellence” in all aspects of the company and therefore seek a suitable candidate with a ‘More Than Just Enough’ attitude - personally and professionally.

    We live by our Core Values each day and are looking for a Managed Services Engineer (Tier 2/3) who lives by the same value

     

    Duties will include (but are not limited to)

    •  Log, assign and resolve support cases on the service desk within the severities
    • Ensuring that Client and Server Anti-Virus is up to date
    • Daily Customer backup monitoring and troubleshooting
    • Maintaining Customer infrastructure
    • Communicate and manage critical issues with SDM and client business contact
    • Perform client visits as required
    • Create, manage and maintain appropriate site documentation
    • From time to time you will be required to work after hours/during weekends as some maintenance on customer’s infrastructure can only be done after hours/during weekends.
    • Provide assistance and support to colleagues in IT-related matters
    • Implement, troubleshoot, analyse and maintain the IT Infrastructure of internal and external customer environments

     

    Education and Experience

    • 2 or 3-year Diploma/Degree from a recognized institution
    • MCSE (Microsoft certifications non-negotiable)
    • Azure & VMware certifications (highly advantageous)
    • O365 and TEAMS certifications (highly advantageous)
    • Firewalls\routers\switches certifications (advantageous)
    • At least three (3) years’ experience in a similar position
    • Driver’s license and own transport is a MUST

     

    Essential Behavioural Competencies

    • Positive attitude and willing to “go the extra mile”
    • Value service and diversity
    • Excellent communication- and time management skills
    • Highly organised and handle pressure like a boss
    • Demonstrate a high level of professionalism, integrity and empathy

    Method of Application

    Interested and qualified? Go to Triple4 on www.linkedin.com to apply

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