Manager – ATM Operations at Absa Group Limited (Absa)

Job Summary

• To manage the performance of the ATM management team in order to ensure compliant, effective and accurate financial processing, balancing and reconciliation of ATM transactions in agreement with the chosen outsourced service vendor within prescribed SLA. To manage and ensure that service levels are exceeded through diligent compliance and adherence to policies and procedures. Hold suppliers accountable through effective SLA management and governance.

Job Description

Accountability:Operational management

• Operationalize the Cash and Cheque Operations strategy into actionable plans and monitor these actions through minutes of meetings with internal team members and Absa’s suppliers. 
• Provide regular feedback to the Head: Cash Operations on the progress and performance against contracted criteria.
• Support operational efficiency and transformational initiatives as controlled and initiated by Cash Management Exco team. 
• Regulate the volumes of work to prevent backlogs, manage capacity to keep within agreed turnaround times, to eliminate work pressure and to be able to take general control of the department through active engagement with third party suppliers and customers
• Manage Service Level Agreements (SLA's) with third party stakeholders and internal business units to ensure maximum return on spend.
• Maintain and regularly review the effectiveness of processes used in the environment and identify ways for improvement.
• Ensure that all general office administration is in line with the Absa Record Management Policy.
• Destruction of documentation in line with the Absa Record Management Policy must be done 
• Review; authorise; monitor and maintain system access for Absa and Vendor staff. 
• Ensure that mandates are updated and signed every six months. These mandates must be in-line with BTP profiles and changes in the business unit and changes in staff structures. 
• Take responsibility to resolve any risk, governance or compliance issues l and execute remediation actions. 
• Establish and maintain strong professional relationships with Absa Suppliers like SBV, Fidelity and G4S. 
• Manage all client complaints on Sales force within SLA while keeping the clients informed of the progress throughout the resolution process. 

Accountability: Risk Management

• Communicate processes, control requirements and risk management frameworks that have been designed for the area and ensure that they are understood and followed by all members of the team.
• For audit findings that have an impact on the area, work with all roll players within the operations to understand what actions are required to close out findings and then implement the required actions to close these.
• Monitor compliance training undertaken by team members and ensure that they complete the required training within prescribed timelines.
• Update the Business Resilience Plans regularly.
• Arrange for team members to participate in Resilience tests at the required intervals and document test results.
• Work with roll players in the area to implement corrective measures where needed to improve test results. 
• Work with team members in the department to maintain Control self-assessments (CSA’s) for the function and update monthly.
• Complete attestations to testify to the adequacy of controls and implement mitigating actions where controls are inadequate. 
• Ensure that all team members understand the OHSA rules and regulations and comply with these.
• Ensure that OHSA policies are in place and are followed. Take minutes of meetings held and attended by team members. 

Accountability: Finance and Reconciliations

• Rigorously monitor expenditure against approved budgets and put measures in place to address unfavourable variances.
• Continuously identify areas for improved efficiency to reduce cost.
• Monitor and control all General Ledger accounts to ensure that the transactions are posted to the correct accounts.
• All GL accounts must be reconciled and attested to daily.
• Any discrepancies are to be resolved within SLA, in line with Absa policies and procedures. 

Accountability: Reporting

• Minute departmental meetings and changes in Absa policies that have an impact on the operations environment manage the closure of actions within applicable timelines. 
• Provide input into the operational action plans or strategies and document tactical plans for implementation. These must be followed through to ensure execution.
• Update the Operations Dashboard on a daily, weekly and monthly basis to track goal achievement and apply consequence or corrective management actions. 
• Hold and minute weekly operational meetings with all vendors that provide services to the Absa Outsourced ATM environment Track and close actions 
• Provide Monthly Quality assurance data related to the TOM Complaints model

Accountability: People Management

• Manage the team of ATM Operations specialists to ensure effective daily operations.
• Assist the Head: Cash Operations with the establishment and maintenance of a succession plan for the team.
• Be a Change Leader for the team to ensure the relevant project and initiative changes are embedded and coordinated resulting in a positive and high performing environment.
• Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met. 
• Approve leave requests for team and create a leave plan to ensure adequate coverage and succession within the team.
• Monitor overtime spend to ensure that it is kept to a minimum and within BCEA thresholds. 
• When required initiate disciplinary processes for team members calling on support from Human Resources and Employee Relations when required.
• Resolve grievances raised by team members and escalate only if required.
• Develop a high performing team by embedding formal performance development, training and coaching.
• Encourage frequent knowledge sharing between team members.
• Address poor performance of team members through the formal Performance Accelerator Programme.
• Conduct regular meetings with staff to discuss and address issues relating to risk, cost saving, productivity and morale 

Preferred Education  

• NQF 6

Preferred Experience    

• 4 years’ experience in Operational Management 
• 4 years’ experience on a management level in the Banking/Financial industry

Knowledge and Skills    

• Operational management skills
• Knowledge of financial control and accounting principles
• Knowledge of ATM Environment 
• Knowledge of cash management procedures

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)