Tertiary Qualification(s)
- Essential: Bachelors Degree in Engineering (preferably Industrial Engineering)
- Advantage: Postgraduate qualification
- Additional Computer Skills
- Level: Advanced
- All Microsoft 365 packages (incl. Power BI, Visio, Project)
- Additional: AutoCAD, Python, Statistical analysis package (similar to Minitab), Warehouse Management System (BlueYonder preferably)
- All Microsoft 365 packages (incl. Power BI, Visio, Project)
- Additional: AutoCAD, Statistical analysis package (similar to Minitab), Warehouse Management System (BlueYonder preferably)
Job-related Requirements
- Minimum of 5 years’ experience in Industrial Engineering within logistics environment.
- Proven experience in change management and transformation delivery
- Strong exposure to warehouse operations and WMS systems
- Strong analytical, problem-solving, and data interpretation capability
- Skills in working with contractors, from designing solutions to appointment of work and invoice management
Electives
- Experience in eCommerce / high-complexity warehouse environments
- Lean Six Sigma Black Belt certification (advantage)
- ERP / WMS system expertise
- Client-facing and solution design experience
- Project Management experience
- Strong stakeholder engagement and influencing skills
- Understand ASIB compliance regulations
- Willingness to travel between sites
MAIN PURPOSE OF THE ROLE
- Drive transformational change across Contract Logistics operations by leading high-impact operational excellence initiatives that deliver step-change improvements in productivity, cost, and service.
- This role goes beyond continuous improvement — it is a strategic change leadership position responsible for challenging existing ways of working, redesigning operational models, and embedding sustainable performance improvements at scale.
The BCM Manager will play a critical role in:
- Shaping and implementing the Operational Excellence agenda at site and beyond
- Delivering measurable value through structured transformation programmes
- Partnering with operations and clients to unlock performance in complex, high-volume environments
- Success in this role is defined by tangible, measurable outcomes — not activity:
- Sustained productivity and cost improvements
- A strong pipeline of value-generating improvement initiatives
- Full adoption and stability of new ways of working
- Trusted influence with operations, leadership, and clients
DUTIES & RESPONSIBILITIES
Role Overview
- The BCM Manager acts as a change catalyst and performance driver, taking ownership of operational transformation across site(s). The role combines engineering, data, and leadership to deliver real, lasting operational improvement.
You will operate at the intersection of:
- Operations
- Engineering
- Data & analytics
- Client engagement
Key Responsibilities
Transformation & Change Leadership
- Lead and embed structured change initiatives that fundamentally improve how the operation performs
- Challenge existing processes and drive adoption of new, more efficient ways of working
- Ensure changes are not only implemented, but fully adopted and sustained
Continuous Improvement Delivery (Value-Focused)
- Identify, prioritise, and execute high-impact improvement initiatives
- Build and manage a strong pipeline of Continuous Improvement Projects (CIPs)
- Quantify and track productivity gains, cost savings and service improvements
- Develop robust business cases with clear return on investment
Operational Optimisation
- Analyse end-to-end warehouse processes to identify inefficiencies and performance gaps
- Redesign workflows, layouts, and labour models to improve throughput and efficiency
- Address complexity and productivity erosion through data-driven interventions
Programme & Stakeholder Leadership
- Lead cross-functional teams (Operations, Engineering, IT, external partners) to deliver transformation outcomes
- Work closely with clients to co-create and implement innovative solutions
- Influence stakeholders at all levels — from shop floor to senior leadership
Contractor & Project Execution Management
Manage the full lifecycle of external contractor engagement:
- Solution design and scope definition
- Work allocation and execution oversight
- Cost control and invoice management
- Ensure delivery is aligned to quality, cost, and timeline expectations
Capability Building & Culture Change
- Build and lead a high-performing Operational Excellence capability within the site
- Directly manage and develop a team of junior engineers, graduates, and vacation students
- Provide structured coaching, mentorship, and performance guidance to ensure continuous growth and delivery
Create a strong talent pipeline by:
- Developing technical and problem-solving capability
- Embedding best practices in engineering and continuous improvement
- Providing hands-on exposure to real operational challenges
Establish a culture of:
- Ownership and accountability
- Data-driven decision-making
- Continuous improvement at all levels of the operation
Equip teams with the tools and mindset to:
- Identify improvement opportunities independently
- Lead and sustain their own improvement initiatives
- Operate with confidence in complex, high-pressure environments
Governance & Sustainability
- Ensure all initiatives follow a structured and disciplined change methodology
- Track post-implementation performance to guarantee sustained results
- Align all site-level initiatives with the broader national Operational Excellence strategy
What Good Looks Like
- A visible and quantifiable improvement in site performance within the first 6–12 months
- A well-managed pipeline of initiatives delivering consistent value
- Strong alignment between operations, engineering, and leadership
- Sustainable, standardised processes embedded across the operation
- Recognition as a trusted advisor by both internal stakeholders and clients
Profile We’re Looking For
- Thinks in systems, not tasks
- Challenges the status quo and drives change confidently
- Comfortable working in complex, fast-moving environments
- Strong ability to influence without formal authority
- Balances data-driven thinking with practical execution
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