Manager Business Operations at Absa

To ensure the smooth running and effective operational management of the Operations environment within the Business Unit (BU).
Key Accountabilities:

• Manage customer satisfaction, client interface and retention of client by adhering to highest standards.
• Stake holder management
• Participate in the measurement and reporting of internal and external SLAs on a monthly basis.
• Address any process failures specific to the business unit. Of service deliver

Education and Experience required Minimum Requirements:

• Four (4) years’ experience as a Financial Manager or Operations Manager responsible for systems, process implementation,
• Budgeting and risk management
• B Degree in Business Administration or Management

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)