Manager: Business Retention (Cash) at Absa Group Limited (Absa)

Job Description

Key Responsibilities:

• Strategy & Planning: Develop data-led retention programs and marketing strategies.
• Customer Engagement: Identify at-risk customers, conduct proactive outreach, negotiate solutions, and manage offboarding interviews to understand reasons for leaving.
• Designing retention campaigns (like onboarding or win-back) and ensure successful execution.
• Data Analysis: Analyze customer data to find trends, build predictive models, and track campaign effectiveness.
• Collaboration: Work with Sales, Product, CVM and Marketing, and other teams to create a customer-centric approach.
• Team Management: Lead, coach, and prioritize tasks for a retention team.
• Process Improvement: Continuously review and refine customer onboarding and communication for retention purposes. 

Qualifications and Experience Required

• Bachelor's degree in business, marketing, or a related field (NQF Level 7). A Postgraduate Diploma, Honours or a Master of Business Administration (MBA), which deepens expertise in strategic management and leadership will be an added advantage.
• Proven success in managing teams, achieving revenue targets, and managing client relationships at a senior level.
• Minimum of 5-10 years' experience in sales, business development, and customer service is typically required.

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

End Date: January 16, 2026