Manager Business Support (12565) at The South African Broadcasting Corporation (SABC)

KEY ACCOUNTABILITIES

•  Contribute towards the development of and implementation of the Sales Operations strategy.
• Monitor and manage departmental inputs and outputs to ensure maximum efficiencies and regularly report progress.
• Develop and monitor the implementation of operational plans.
• Review and Report on the achievement of business units objectives. (Weekly, monthly and quarterly).
• Implement systems and processes to prevent revenue leakages, maximise revenue generation and support Divisional strategies.
• Ensure efficient operation of systems in accordance with agreed specifications.
• Analyse existing business processes, identifying needs, implementing improvements or new systems and monitoring performance
• Create and sustain a client services business culture, through investments in integrated technical solutions and quality control measures
• Project manages the design and implementation of client centric business processes and solutions, ensuring delivery within time and budget constraints
• Ensure that all system requirements, specifications and test cases are documented, approved and filed
• Ensure optimal utilisation of business systems by aligning systems to business requirements and providing the required user training
• Compile and review Sales Operations Standard Operating Procedures
• Ensure accurate billing of all advertising revenue
• Determine, monitor and control budget and ensure the cost-effective utilisation of resources
• Proper utilisation of the departmental budget by monitoring & reporting expenditure.
• Continuous monitoring and evaluation of processes, procedures and operations to identify and manage operational and financial risk.
• Ensure adherence to policies and procedures and proper corporate governance.
• Develop and monitor the implementation of Standard Operating Procedures (SOPs).
• Review and implement Risk Management Plans in line with the organisational Risk Management Framework
• Implement internal control measures to ensure good governance and compliance with SABC policies and procedure
• Establish and maintain relationships with internal and external business partners
• Manage service providers according to Service Level Agreements
• Manage contractual negotiations with internal and external service providers
• Effective implementation of Performance Management System in accordance with organizational policy and procedures.
• Manage employee relations matters to ensure a conducive and productive working environment.
• Compile Personnel Development Plans (PDP) for all staff members.

QUALIFICATIONS & EXPERIENCE

• National Diploma/ Bachelor’s degree (NQF6/7) in Computer Science / Information Systems or relevant qualifications
• 5 years’ experience in IT / systems development on a middle management level
• 3 years supervisory experience
• Excellent knowledge and understanding of the advertising industry, trends and developments and SABC brands.
• Understanding of applicable legislative frameworks and regulations
• Relevant policies and procedures
• Business acumen
• Project management
• Digital media landscape
• Budget management
• PFMA and relevant National Treasury regulations
• Strategic management
• Management information systems
• Financial accounting standards
• Understanding of technology trends
• Business analysis and change management
• Understanding of the different role players within the broadcasting landscape