Manager Business Support at The South African Broadcasting Corporation (SABC)

KEY PERFORMANCE INDICATOR

DEVELOP AND IMPLEMENT STRATEGY

• Translate the Sales strategy into actionable plans for systems, processes, training, and operational support.
• Develop strategies to optimise sales processes, enhance system capabilities, and improve operational efficiency.
• Contribute to the development and execution of sales strategies through insights on system performance, process gaps, and customer requirements.
• Identify and evaluate new tools, technologies, and enhancements (e.g., CRM, automation, analytics platforms) that improve sales workflow efficiency and customer experience.

10%

BUSINESS OPERATIONAL EFFICIENCY

• Oversee the evaluation, implementation, and maintenance of sales systems and technology platforms, ensuring they support efficient sales operations.
• Ensure the provision of high-quality first-line support for sales systems, resolving issues promptly and escalating where necessary.
• Lead the design, documentation, and implementation of Standard Operating Procedures (SOPs) across the Sales Division to ensure consistency, compliance, and ethical conduct.
• Conduct business process analysis to identify inefficiencies, risks, and improvement opportunities; implement best practices to enhance sales effectiveness.
• Oversee training and onboarding programmes for Sales teams, ensuring adoption of systems, tools, and processes.
• Ensure accurate reconciliation of airtime bookings (broadcast accuracy) and implement corrective measures to prevent revenue leakage.
• Monitor departmental performance through KPIs and dashboards; ensure inputs, outputs, and service delivery meet required standards.
• Develop and monitor operational plans, ensuring timely execution and alignment with divisional objectives.
• Ensure optimal utilisation of systems and data, providing users with guidance, system updates, and documentation.

35%

FINANCIAL MANAGEMENT

• Oversee financial controls within the Business Support Unit to support revenue protection and accurate billing.
• Ensure operational processes minimise revenue leakage and support revenue maximisation through accurate broadcast reconciliation and correct system usage.
• Support budgeting and cost management activities, ensuring efficient utilisation of resources and adherence to financial controls.
• Collaborate with the National Sales Manager Enablement and Finance to resolve discrepancies, support reconciliations, and strengthen revenue integrity.

15%

GOVERNANCE, RISK AND COMPLIANCE

• Ensure adherence to SABC policies, SOPs, internal controls, and governance frameworks.
• Develop, implement, and maintain SOPs, risk management plans, and internal control measures aligned with organisational frameworks.
• Identify, monitor, and mitigate operational and financial risks, ensuring corrective action where required.
• Support internal audit processes by providing system, process, and operational information as required.
• Ensure system requirements, specifications, and test cases are properly documented, approved, and stored for governance purposes.

15%

STAKEHOLDER MANAGEMENT

• Build and maintain strong relationships internal and external stakeholders.
• Manage relationships with system vendors, technology partners, and other service providers in line with SLAs.
• Collaborate with internal teams to ensure system enhancements, process improvements, and workflow changes align with business needs.
• Engage business stakeholders on process solutions, policy interpretations, and system configurations to support operational effectiveness.

15%

LEADERSHIP AND PEOPLE MANAGEMENT

• Lead, mentor, and develop the Business Support Team, fostering a culture of continuous improvement, accuracy, and service excellence.
• Implement performance management systems, set KPIs, and conduct regular performance reviews.
• Develop Personal Development Plans (PDPs) and ensure continuous skills development for team members.
• Manage employee relations matters to ensure a productive and positive working environment.
• Ensure effective resource planning and optimal utilisation of the Business Support Unit.

FORMAL QUALIFICATIONS:

• NQF6 Degree/Diploma in Media, Operations, Business Management, Information Technology or related field

EXPERIENCE:

• 5–7 years of experience in sales operations, business support, systems management, or media sales enablement
• 5 years’ experience managing teams and driving systems/process improvements
• Solid understanding of sales workflows, advertising operations, CRM platforms, and revenue assurance
• Experience in SOP development, business analysis, and system implementation