Manager, Client Experience, Global Markets - Johannesburg at Standard Bank Group

Job Description

• To provide specialist service across segments, to maximise Global Markets revenue and achieve high client service quality in line with the Global Markets strategy and within the defined risk parameters and regulatory requirements.
• Understand and effectively utilise relationships with key internal stakeholders across CIB (e.g. Equities sales, Operations, IT) to deliver exceptional client service in resolving a wide variety of incidents.
• Act as a point of contact for client requests, queries and complaints for digital portfolio.
• Act as a SME and assist in the resolution of more complex problems, providing guidance to less experienced team members.

Qualifications

• Bachelors Degree in Business Studies or Equivalent 

Experience Required

• Macro Generic
• Global Markets Client Experience

1-2 years

• Strong knowledge of relevant asset classes, products and services, client sectors, market trends and competitor awareness in the region, in addition to the risk and regulatory environment.
• Deep understanding in specialist area.

3-4 years

• Good knowledge and experience of Foreign Exchange, understand and action Foreign Exchange deal amendments accurately and timeously ensuring minimal impact to the client.
• Always remembering the Traders impact with regards to risk/algo/portfolios/murex and profit and loss