Manager - Complaints And Query Resolutions Enforcement Department (Preliminary Assessments) (Pretoria) at FSCA South Africa

Purpose of the Job:

• To provide and manage the activities of Preliminary Assessment team, which include but not limited to the following: handling of complaints relating to alleged contraventions of the Financial Sector Regulations Act and any financial sector law. The person appointed to this position will report to the Departmental head.

Key Performance Areas:

• Supervise and manage a team of investigators to ensure effective management of complaints and queries received by the Preliminary Assessments department from various stakeholders; 
• Participate in the development, implementation and maintenance of the appropriate internal policies; 
• Effectively engage and collaborate with internal and external stakeholders on issues area of common interests pertaining to complaint and queries received by the FSCA; 
• Manage the human resources of the team effectively and efficiently (train, monitor, lead, development and maintenance of performance standards for the team);  
• Manage and supervise the process of preliminary investigations and facilitate the handover to the Investigation team; 
• Attend to administrative and managerial responsibilities of the department as directed by the Departmental Head; 
• Ensure complaints and queries are assessed and outcome of such assessment is communicated with complainants within prescribed service level commitments; 
• Manage the processes of referral of matters that do not fall within the scope of the FSCA to external stakeholders;   
• Reviewing and quality controlling of memos, reports, media statements, correspondence and decisions with specific reference to correct outcomes;
• Participate in various projects undertaken by the department including the relevant change management initiatives; 
• Represent the department in various committees and forums within the FSCA, as directed by the Department Head; 
• Provide support to the SAPS and Director of Public Prosecutions regarding investigations and prosecutions of FSR Act and sector law contraventions. 

Other Key Competencies:

• The candidates must demonstrate the following skills and attributes: A high level of judgement, confidence and decisive approach, effective communication skills, show a high level of judgement, the ability to analyse problem, the ability to gather information; the ability to manage projects; be able to interact effectively with senior staff, industry partners and stakeholders; and organise, lead and motivate a team in order to meet individual and work group goals; ability to work effectively under pressure whilst upholding an emphasis on quality.   

Requirements

• A bachelor’s degree in law or related field, with at least proven relevant and practical experience of at least 5 to 8 years senior level or manager level. The candidate must possess technical knowledge of investigation techniques, rules of evidence and the functioning of the system of financial regulation in South Africa and good understanding of the overall mandate of the FSCA and the various financial sector laws is required.

Closing Date: 28 May 2026.