Manager, Deceased Estates at Standard Bank Group

JOB DESCRIPTION

• Reports to the Senior Manager, Legal regarding the management of the total portfolio of potential and existing non-performing loans for Personal and Business Lending, Vehicle and Asset Finance (VAF) Card and Home Loans.
• To provide assistance to our business partners on deteriorating risk accounts, to prevent such accounts from becoming non-performing loans.
• To ensure that staff are competent and trained and that the correct culture and leadership qualities are introduced and maintained.
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QUALIFICATIONS

Minimum Qualifications

• Matric
• LLB Degree

Experience Required 

• 5 years’ experience in collection/recoveries to provide a broad based understanding of the various business units.
• An intimate knowledge and experience of managing staff in a large operation with manual and automated processes functioning in parallel across the customer service value chain in a production and/or a financial services industry.

ADDITIONAL INFORMATION

Technical Competencies

• Computer literacy (ie MS Office, Credit systems ie Siccs, Cacs, Nt2000, OS2, CDDS, Tcs)
• Insolvency Act
• Administration of Estates Act
• Companies Act, Civil Procedure

Behavioural Competencies 

• People management skills and knowledge including team building and motivation.
• Change management skills.
• Deadline orientated and Time management skills
• Able to handle conflict and criticism constructively.
• Ability to positively influence subordinates.