Manager: Digital Communications at Capitec Bank

Purpose Statement

• To ensure all internal and external digital communication aligns with the strategic objectives of Capitec Bank by formulating, implementing and managing plans and activities to complement and support business objectives and deliver the marketing objectives through the management of the Digital Communications team.

Experience
Min:

• At least 5-8 years’ experience working within an advertising agency or communications or marketing department or similar high pressure environment, of which;
• 3-5 years’ experience in social media/brand/digital communication strategy
• 3 years’ experience in corporate website management and corporate social media profile management
• 3 years experience of managing a team and driving complex projects

User experience - working with UX and consumer insight
Ideal:

• Previous exposure to customer relations, brand activation and brand management

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational
• A relevant tertiary qualification in Business Writing or Strategic Planning

Qualifications (Ideal or Preferred)

• Bachelor's Degree in Digital Media

Knowledge

Min:

Knowledge of:

• Technical; basics of web applications, coding, web CMS system
• Integrated social / digital communications industry & marketing
• Messaging through digital and multi media channels
• On line community management
• Social media platforms (i.e. Twitter, Facebook, Instagram)
• Management tools (i.e. Hootsuite, Conversocial etc).

Ideal:

Knowledge of:

• Management tools (i.e. Hootsuite, Conversocial etc).
• The financial landscape
• Media/PR communications industry
• Difference between communication and marketing in messaging
• Capitec Bank Operations and Head Office departments
• Capitec Bank brand, its positioning and personality

Skills

• Communications Skills
• Business writing skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management Skills
• Analytical Skills
• Strategic Thinking Skills
• Networking
• Negotiation skills
• Commercial Thinking Skills
• Attention to Detail

Conditions of Employment

• Clear criminal and credit record
• A valid driver's license and own vehicle is required
• Contactable via own mobile phone