Manager: iLend Sales Verification (Centurion) at iMasFinance

Job Purpose:

• Mitigate the risk of non-compliance to NCR and FICA requirements through the implementation of iLend’s Verification Standard Operating Procedure for granting credit on secured and unsecured loans.

 Key Responsibilities & Job Outputs:
Governance Compliance and risk management

• Adhere to risk and compliance requirements - actions to mitigate risks/fraud.
• Adhere to the iMas Sales Verification Standard Operating Procedure.
• Create fraud listing on the South African Fraud Prevention services system in respect of fraudulent applications and identity theft applications.
• Capture fraudulent applications on the South African Fraud Prevention Services system.
• Mitigate risk and assess the merit of the required exception if it is in line with the approval condition.
• Block iMas members and/or prospects who are involved in fraudulent activities.
• Provide authorization (in writing) to cancel contract or reverse initiation fee to the collections or member support team.
• Adhere to the KYC requirements and due diligence as stipulated in the FICA regulatory requirements.
• Validate and verify members according to FICA regulatory requirements.
• Block members on the CRM system and suspend approval of credit facilities. 
• Conduct quarterly Audits on concluded financing contracts on secured and unsecured loans.
• Provide the Verification Team with updates on the UN sanction listing as and when applicable.
• Ensure data of sampled contracts are accurately verified in line with legislative,  and organisational requirements and specifications as outlined in the contractual agreement between iMas and the respective Employer Partners.
• Provide assistance to the audit team.

Customer service

• Improve internal and external customer experience.
• Implement pro-active management approach to complaints and track progress.
• Identify, recommend and implement continuous efficiency improvements to existing processes.
• Identify gaps in the existing processes.
• Reduce lapsed time on applications as per organisational standards.

Stakeholder Relations Management

• Build and maintain strong relationships with internal departments within iMas.
• Organize availability of resources as and when required to ensure business continuity particularly at month end and outside normal business operating hours of iMas in support of member obsession, client services and client fulfilment initiatives.
• Support the financing and loans sales team, by intervening and providing solutions on hinderances that delays the conclusion of the financial contracts, by engaging the relevant stakeholders and executing the relevant corrective measures.
•  Preparation and execution of high-level presentations to the MANCO representatives.

Reporting
Report:

• All transactions which are not fit for processing.
• Fraudulent activities.
• Deviations on policies and procedures.
• Daily activations and pay-outs.
• People Management
• Proactive Management of Own Team Performance.
• Talent Management and Retention plans for key talent and key positions mitigated.
• Action EE Targets - Support Employment Equity.

Qualifications & Experience:

• 3 years Bachelor's Degree or equivalent in Business Administration / Risk and Compliance or related field. (Essential).
• Post-graduate diploma or professional registration in Business Administration / Risk and Compliance or related field. (advantageous).
• 5 years operational experience in Verification / Quality Assurance Management
• 5 years Credit Assessment / Risk / Compliance Management (Advantageous).
• Drivers License: Code 8 / EB, Articulated motor vehicle licence.

Knowledge and Skills (All essential):

• Interpersonal skills
• Internal and External communication skills
• Coping under pressure
• Conflict handling skills
• Knowledge of Applicable Legislation and Regulatory environment (FICA, NCA, etc)
• Compliance and Risk Management
• Negotiation skills
• Problem solving
• Attention to detail
• Financial Analysis
• Analytical ability
• Client Relations
• Problem solving skills
• Presentation skills
• Business Acumen
• Display the  values of  Trust, Innovation, Teamwork, Ownership