Manager: IT Operations (12450) at The South African Broadcasting Corporation (SABC)

KEY ACCOUNTABILITIES:

DEVELOPMENT AND IMPLEMENTATION OF IT SYSTEMS AND INFRASTRUCTURE STRATEGY

• Develop and deliver a strategic IT systems and Infrastructure vision and direction for the business.
• Collaborate with the appropriate internal departments and external customers to assess and recommend technologies that support the business needs and / or customer requirements.
• Partners with CIO to lead the IT systems and infrastructure strategy and execution for the enterprise.
• Planning, project management and implementation leadership, identifying opportunities for automation, cost savings, and service quality improvement.
• Provides IT systems and infrastructure services vision, enables innovation and seeks to leverage IT trends that can create business value consistent with the company’s requirements and expectations.
• Development of enterprise standards and IT systems and infrastructure architecture
• Hands-on technical depth enables direct oversight, problem-solving leadership and participation for complex infrastructure implementation, system upgrades and operational troubleshooting.
• Experience with comprehensive disaster recovery architecture and operations, including storage area network and redundant, highly available server and network architectures.

FINANCIAL MANAGEMENT

• Development of budget as per organization budget cycle.
• Set guidelines on optimal fund distribution/ allocation in accordance with the organization’s budget constraints and strategic/ operational requirements.
• Consolidation and verification of Capex inputs according to approved strategy
• Ongoing monitoring of expenses against approved budget.
• Control Capex and operational expenses within approved budgets
• Clean audit report

BUSINESS OPERATIONAL EFFICIENCY

• Participate in the formulation of the company's enterprise architecture and business system plans; assessing cost and feasibility, and ensuring the plan is aligned with and supports the strategic goals of the business.
• Ensure delivery consistent with the most appropriate and efficient processes across the team.
• Work effectively with Project and Product Owners to ensure delivery against agreed priorities.
• Implement mechanisms to monitor, manage and provide progress on all IT systems and infrastructure activities.
• Responsible to obtain the authorisation for Enterprise Architecture standards changes from the CIO and relevant colleagues that form part of the Architecture Forum.
• Identifying and implementing IT Systems and infrastructure that will be able to support the future success of the business.
• Contribute to technology standards and best practices and ensure the standards are maintained across the team.
• Suggesting ideas to reduce costs in IT and to business leadership

IT GOVERNANCE RISK AND COMPLIANCE

• Conduct product and vendor evaluations ensuring best in class technologies.
• Works closely with and manage strategic vendor partner relationships. Setup and run the Governance with the partners. Build relationships for creating value for the SABC.
• Coordinate the development of best practice policies and standards based on IT systems and infrastructure.
• Ensure that all policies and standards are regularly reviewed and updated to be in line with regulatory and control requirements.
• Develop and manage an information platform risk register to address risk issues and action plans from all sources, e.g., IT audit, technology risk assessments, vulnerability scans, penetration testing, etc.
• Coordinate responses to RFI\RFPs and client information platform related questionnaires.
• Maintain an up-to-date understanding of emerging trends in information systems risks, and new techniques and trends, in-line with overall information security objectives and risk tolerance.
• Coordinate with legal, compliance functions to ensure proper implementation of data privacy legislation and disclosure.
• Identify, analyse, respond to and monitor IT risk.
• Ensure that risk factors and events are addressed in a cost-effective manner and in line with business objectives.
• Manage tracking of identified findings and actions to closure and reporting to leadership.
• Oversee the highest risk initiatives and exhibit pragmatism in formulating process remediation and mitigation strategies.
• Collaborate with teams and auditors throughout compliance assessments.
• Cost-effective utilization of BU operational budget
• Full compliance with SABC Financial Policy & Procedures

STAKEHOLDER MANAGEMENT

• Partner with Legal and Compliance to maintain compliance with applicable laws and change in business by establishing the policies, controls that comprise the program.
• Terms & conditions of SLA’s to meet customer requirements.
• Monitor compliance of service providers with SLA and introduce recommended changes to best suit SABC requirements.
• Periodic SLA review meetings to establish / maintain relationships and mutual obligations, including business control risks

LEADERSHIP AND PEOPLE MANAGEMENT

• Assist with establishing long terms team goals, reporting mechanisms, maturity models, and a roadmap for continual program improvements.
• Support the team to develop and communicate policies, procedures, guidelines, and plans to internal stakeholders regarding IT systems and infrastructure.
• Department adequately resourced with competent staff members.
• Unit teams to always have distinctive customer focus.
• Set appropriate IT performance & quality standards for the team and ongoing monitoring thereof.
• Formal reviews conducted bi-annually per IT unit team member in accordance with SABC Performance Management Policy
• Measures introduced to ensure filling of key positions with team members who match requirements of job profiles.
• Ensure skilled team members, well-equipped to deal with challenges.
• Individual Development Plan (IDP) for each team member annually
• 80% of training & development in accordance with WSP
• Individual coaching, counselling, and mentoring conducted on an ongoing basis to meet individual development needs

MINIMUM REQUIREMENTS:

• Relevant NQF Level 6 (National Diploma) IT qualification
• Minimum of 10 years’ experience in information systems infrastructure development and support in which 5 years in operational IT Management experience within a corporate environment, and 5 years’ experience in a production 24/7 high-availability multi-site enterprise environment, including application hosting, voice and data networks, security, and information protection. 
• Knowledge of operating systems, database management, programming languages, security products and hardware.
• Technical knowledge of all components of Information systems and successful management of capital and operating expense budget.
• Experience of leading overall infrastructure for a complex organization and network, including multiregional setup, VLAN setup for regulatory requirement, managing data protection, etc