Manager - Network Operations Managed Services.Technology Information at MTN

Minimum Requirements - minimum necessary, and not the ideal / preferred should be included.

Education:

• Standard 10
• National Diploma N6, S4, T3 in electrical light-current / electronics / communication engineering or National Diploma in Project Management/Engineering/Business
• Experience working in a medium Telecommunication organization

Experience:

• 5 years’ management experience in GSM network Operational environment or at least 3 years in a management role within MNS Governance telecommunications environment
• Demonstrated experience in managing subcontractors and MSP vendors.
• Experience in contract agreements and specifications of equipment for the GSM and telecoms networks
• Compiling SOW or technical support documents for MNS
• Management of SLA and WLA’s
• Experience in supervising others

Training:

• Corporate governance
• GSM and Telecommunication courses including digital transmission and radio techniques.
• People Management for New Managers
• Project Management for Non-Project Managers
• Risk Management
• Leadership Training
• Finance For Non-Financial Managers
• Site Building Training
• Managing Relationships in the Workplace

Competencies

Knowledge:

• A good knowledge of the operation, maintenance, planning and implementation of Digital Transmission, Microwave RF & Fibre transmission and multiplexing systems.
• Thorough knowledge of MTN South Africa general administration policies, including approval ceilings and jurisdiction.
• Importance of customer service orientation
• In-depth understanding of network concepts e.g. GSM Radio/Transmission operations
• Community Collaboration
• Computer & Information Technology Appreciation
• Performance Appraisal
• Performance Improvement
• Planning and Budgeting
• Planning and Organising
• Project Delivery
• Project Planning and Control
• Stakeholder Relations Management
• Telecommunications Business Savvy
• Training Needs Identification

Skills / physical competencies:

• Motivated and innovative self-starter able to face the challenges of evolving technology re-evaluating objectives, procedures, processes to continuously improve network performance.
• Must have a natural leadership ability with the necessary skills to control, motivate and lead staff to achieve excellence.
• Have good communication skills resolving conflict and negotiate win-win solutions
• Prepared to work long hours.
• Handles working under stress and meeting deadlines.
• Uses initiative in solving technical problems.
• Can work in elevated positions, not scared of heights.
• Competent on / off road driving ability.

Behavioural qualities:

• Self-Disciplined, motivated, energetic self –starter with exemplary work ethos.
• Proven initiative with the ability to work under stress while meeting deadlines.
• Excellent communication skills with the ability to motivate & control contractors and staff.
• Be of sober disposition
• Sound interpersonal relationships.
• Excellent communication skills with the ability to motivate and control MNS and contractors.
• Has no fear of heights.

General working conditions/ Inherent requirements/ Tools of trade (e.g. shift work, drivers license (code), vehicle (make) specific tools (e.g. dial in facility, special cell phone, etc), special clothing, environmental requirements, etc.)

• Current EB code 8 “Driver’s Licence
• Be prepared to travel away from home from time to time
• Prepared to work long hours.
• Use of company vehicle in line with the company policy
• Driving in high-risk areas and travelling high mileages is mandatory.
• Working at elevated heights and in extreme environmental conditions is a requirement.
• The use of safety climbing equipment while working at elevated heights is compulsory.
• Computer skills

Apply Before 08/05/2025