Manager: Onsite Operations - Silverton at BCX

Core Description

• Manage all aspects of the branch and its staff.  Working collaboratively with the branches’ department managers and senior staff, to ensure the quantity, quality and flow of service to deliver a consistently excellent standard of customer service. 

Key Deliverables / Primary Functions

Service delivery 

• Managing client/customer expectations by maintaining contracted SLA 

Field Management  

• Incident, problem and crisis management; assigning, updating and closing of incidents, projects and PM’s; guide and mentor technicians; productivity and stock management 

Project management  

• Maintain client/customer contractual obligation to complete expected preventative maintenance agreement, project and installation rollout, stock, resources and documentation  

Admin and Finance   

• Maintain and ensure all bill of materials are documented and submitted; manage branch expenses – overtime, fuel, consumables, electricity, third party vendors and services 

Stock control  

• Ensure weekly, monthly and annual stock takes are correctly completed of all maintenance, client stock and boot stock is done accurately and precise; ensure critical stock and spares levels are maintained and adhered to by branch 

Health and Safety 

• Ensure company HES principles, process, procedure and compliance is always adhered to and maintained  

Core Functional Skills & Knowledge

• Computer Literacy
• Communication
• Written Communication skills
• Organisational skills
• Professionalism
• Problem-solving
• Contract Management
• Process, Procedures & Best Practice
• Project Management
• Strategic Planning
• Strategic Thinking & Leadership
• Business Acumen
• Sound knowledge in managing disciplinaries and knowing the CCMA protocols

Core Behavioural Competencies

• Job Match
• Developing and implementing account plan or strategy
• Meeting customer expectations
• People / Team Leadership
• Decision Making
• Communication and Impact

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Business/Commerce
• OR NQF 4: Grade 12

Additional Qualification preferred or advantage

Experience

• 5 years experience
• OR
• Grade 12 & 7 years experience