We are seeking a highly motivated and experienced individual to join our team as a Manager: Parts. The ideal candidate will be responsible for overseeing all aspects of our parts department, including inventory management, ordering, pricing, and customer service.
The successful candidate will have a proven track record of success in a similar role and possess strong leadership and communication skills. An experienced parts professional is sought, who can provide excellent customer service, motivate staff, control cost and maintain high levels of sales on an ongoing basis.
Responsibilities:
Develop and implement strategies to optimize parts department operations and increase profitability
Manage inventory levels and ensure adequate stock levels to meet customer demand
Oversee the ordering and procurement process, negotiating with suppliers to secure competitive pricing
Monitor and assess sales performance, identifying trends and opportunities for growth
Provide guidance and support to parts department staff, ensuring they have the necessary training and resources to succeed
Maintain strong relationships with customers, addressing any concerns or issues in a timely and professional manner
Collaborate with other departments to streamline processes and improve overall efficiency
Stay up to date on industry trends and developments, recommending new products or services to enhance our offering.
Qualifications:
Bachelor's degree in Business Administration or a related field
5+ years of experience in a parts management role, preferably within the automotive or manufacturing industry
At least 24 months’ managerial experience in BMW
A strong awareness of the absolute necessity of good customer relations
The ability to work under pressure and motivate staff
Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level
Strong analytical skills and the ability to interpret data and make informed decisions
Excellent communication and leadership abilities, with a proven track record of motivating and mentoring a team
Proficient in inventory management software and Microsoft Office applications
Familiarity with industry best practices and regulations
Detail-oriented and organized, with a strong focus on customer satisfaction
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