Manager: Porte Cochére - George at Fancourt

• A minimum of Grade 12 or equivalent,
• 3 years’ experience as Porte Cochère Coordinator in a 4* or 5* establishment, 
• A valid driver’s license with PDP and knowledge of the resort and surrounding areas are required. 
• The ideal candidate will have excellent communication skills, be guest orientated, well presented and friendly.

Duties include, but are not limited to: 

• Ensure Porters are aware of daily operations and guests needs
• Customer service delivery (Front Desk, Reception, Switchboard and the Porter Desk)  attend to guest requests/complaints; note VIP’s
• Operations – maintain, uphold & improve SOPs; ensure sufficient staff man all areas
• People management – develop team; conduct performance appraisals; maintain/administer discipline; plan & approve leave
• Ensure all vehicles are cleaned as per standard
• Control the storage of luggage and maintain the records thereof
• Assess driver’s log books daily
• Ensure all staff comply with all legal health and safety requirements
• Attend and participate in meetings as and when required