Manager - Project Manager Technology Information at MTN

JOB DESCRIPTION

• To manage and coordinate Network Group programs and Business Plan Processes
• Monitor all Network Group projects and coordinate CAPEX projects

RESPONSIBILITIES

Project Management:

• Lead and deliver large cross-functional programs across the network group and the wider MTN organisation
• Ensure each program meets business rationale and ROI requirements
• Ensure alignment with network group program management policies and practices
• Develop and manage program prioritization and prioritization of projects and activities within each program
• Ensure all project or program interdependencies are identified and factored into the project plans
• Identify future risks to the programs and develop and maintain comprehensive risk management for each program
• Identify and manage potential program delays
• Develop and maintain scheduling of projects and activities for each program
• Report on program progress, issues and risks and how these are being addressed
• Escalate issues which are not resolved by the program team as necessary
• Coordinate budget planning and financing resources involved in  budget process
• Manage overall milestones and timeline of budget process
• Monitor at top level all projects in network group and coordinate OPEX projects
• Develop effective tools/charts/systems for CTO reporting
• Adhere to program and project management policies and practices for the network group and ensure these are executed (e.g. MTN project management toolkit)

Co-ordination and Alignment:

• Synchronise and align programmes with Finance, Marketing and CSSO programmes and requirements
• Coordinate programmes with key budget holders
• Develop and maintain interfaces with other areas of the MTN business outside of the network group as required for successful programme implementation
• Facilitate cross-departmental communication within the network group and inter-departmental communication between Network and other departments
• Coordinate vendors

Financial Management: 

• Manage and optimise programme budgets and ensure alignment with MTN SA financial requirements and agreed budgets
• Identify and eliminate non-contributory expenditure

Project Initiation:

• Provide high-level input into the benefits, costs and available options in a business case
• Undertake a feasibility study to ensure all options are achievable
• Create terms of reference which specify the project objectives and scope
• Articulate and negotiate consensus on a final vision of the core project goals from scoping the requirements of all stakeholders, including the project owner
• Source suitably skilled and qualified project team members – gather Project owner inputs regarding project team members
  Input into the Project Management Methodology for MTN

Project Management:

• Ensure projects are delivered in line with the Project Management Methodology, project standards, and MTN strategy, in accordance to the business requirements and in conjunction with stakeholders
• Manage the day-to-day operational aspects of the project process and scope
• Provide expertise in the process specificities of the delivery of a particular project stream
• Ensure efficiency and flexibility in the management of resources (people, finances)
• Oversee the approval process for all project change requests
• Continuously monitor progress in terms of the status of the project plan. 
• Resolve issues affecting the project, keeping all stakeholders properly informed
• Ensure execution of all content related activities – escalate if deliverables are not developed
• Oversee the construction of all project deliverables
• Gain acceptance from project owners for each deliverable produced
• Build and maintain solid relationships with all MTN SA stakeholders
• Identify, record, analyse and manage potential and actual opportunities, issues and risks, taking corrective action by tackling day-to-day issues head on and reviewing how more serious issues and risks might impact on scope, schedule, quality and cost
• Manage the process of innovative change
• Anticipate and manage deviations from the project plan early, and keep all participants and stakeholders informed
• Revise project plans as appropriate to meet changing needs and requirements
• Drive best practice, continuous improvement and innovation at process and procedure level
• Provide input into the project appraisal process, capturing and using relevant lessons learned

Information management / Reporting:

• Assume ownership of and maintain the project budget. Optimise the budget to ensure delivery of the project remains within the defined budget – for projects managed within CSSO and CMO functions budget management is limited to process related budget (does not include content budget which is managed directly by the business)
• Analyse project profitability
•  Monitor project costs and determine initiatives to optimize resources
• Ensure cost effectiveness by maximising cost/benefit ratios
• Identify areas where money is lost and seek ways to reduce expenditure
• Manage Customer Satisfaction (internal)
• Understand customer needs and develop project plans accordingly
• Ensure customer needs and requirements are satisfied through appropriate systems / processes / procedures
• Put contingency plans in place to prevent delays and enhance the customer experience
• Adopt a proactive approach to prevent problems from arising in the future
• Identify trends / patterns pertaining to customer requests and needs to continually improve all aspects of service delivery

QUALIFICATIONS

Education:

• Minimum of 3 year degree/diploma (Engineering, Technology or equivalent with strong emphasis on systems, controls and quality)
• Completed either Prince 2 or PMP

Experience:

• Minimum of 5 years’ experience project management experience, in the Telecommunications or associated  industry; with experience in supervising/managing others
• Minimum of 2 years business or Network Operational experience preferred 
• Experience working in a medium to large organization