Manager: Quality and Governance at The South African Broadcasting Corporation (SABC)

KEY PERFORMANCE INDICATOR

DEVELOP AND IMPLEMENT STRATEGY

• Translate governance and quality strategies into operational plans for reporting, compliance, revenue assurance, and continuous improvement.
• Develop frameworks that promote consistent policy application, regulatory adherence, and improved sales effectiveness.
• Contribute insights and analysis to divisional strategy, focusing on risk trends, performance outcomes, and commercial impacts.
• Lead the development of sales governance policies that strengthen compliance and operational integrity.

BUSINESS OPERATIONAL EFFICIENCY

• Oversee performance tracking and reporting, ensuring KPIs, dashboards, and trend analyses support effective decision-making.
• Analyse sales and operational data to identify gaps, inefficiencies, and opportunities for improvement; drive implementation of best practices.
• Support sales forecasting and portfolio planning through accurate data management and analysis.
• Lead the design and execution of continuous improvement initiatives to strengthen processes and reduce operational risk.
• Provide insights and early-warning indicators on exceptions, delivery issues, risk areas, and sales performance trends.
• Ensure the accurate allocation and ongoing maintenance of client portfolios, products, and revenue across all platforms.
• Oversee commercial revenue assurance and commission processing by monitoring fulfilment accuracy, deal execution, and compliance with policy requirements.
• Identify opportunities for continuous improvement by leading cross-functional analysis and embedding automation, analytics, and performance tracking into core processes.

FINANCIAL MANAGEMENT

• Oversee revenue assurance processes by validating billing accuracy, contract adherence, pricing application, and correct revenue recognition.
• Identify and mitigate risks of revenue leakage arising from operational errors, process gaps, unauthorised discounts, or incorrect commission calculations.
• Oversee monthly commission finalisation, ensuring accuracy and alignment to approved structures and portfolio assignments.
• Monitor financial performance metrics and work with Finance and Enablement leadership to resolve discrepancies and support commercial optimisation.

GOVERNANCE, RISK AND COMPLIANCE

• Monitor and ensure adherence to internal policies, ICASA regulations, governance frameworks, and commercial terms.
• Develop and implement sales-related policies that promote agility, ethical conduct, consistency, and compliance across the division.
• Conduct compliance checks, contract compliance audits, and process risk assessments; implement corrective actions where required.
• Ensure invoice accuracy, confirm that pricing, discounts, and contractual terms are reflected correctly in billing systems.
• Lead risk management initiatives by identifying risks within sales processes and partner engagements.
• Maintain robust internal controls to ensure data integrity, billing accuracy, and contract fulfilment.

STAKEHOLDER MANAGEMENT

• Work closely with sales stakeholders to ensure alignment on governance, reporting, and compliance matters.
• Provide guidance to Sales teams on policy adherence, compliance requirements, contract obligations, and risk mitigation.
• Collaborate with relevant departments to resolve discrepancies, improve processes, and implement governance improvements.
• Engage internal and external stakeholders during audits and reviews, providing accurate and timely information.

LEADERSHIP AND PEOPLE MANAGEMENT

• Lead and develop the Quality & Governance team, building capability in data analysis, compliance management, and revenue assurance.
• Set performance standards, define KPIs, conduct appraisals, and ensure continuous professional development.
• Foster a culture of accuracy, accountability, ethical conduct, and high performance.
• Ensure effective workforce planning and resource allocation to meet divisional needs.
• Provide coaching and guidance to ensure operational excellence and adherence to governance frameworks.