Manager, Short Term Insurance Claims at Standard Bank Group

Job Description

• To lead, optimise, and continuously improve the Short-Term Insurance claims call centre operation nationally, ensuring high performance across service delivery, customer experience, cost control, quality, compliance, and people capability.
• The role is accountable for translating claims strategy into operational excellence, enabling teams to deliver fast, fair, empathetic, and compliant claim outcomes at scale.

Qualifications

• Type of Qualification: First Degree
• Field of Study: Insurance

Experience Required:

• Minimum of 5 years’ experience in a senior claims management or leadership role.
• Minimum of 10 years’ experience in the Short-Term Insurance claims or customer service industry. 
• Proven leadership of a claims call centre environment. 
• Strong background in buildings/homeowners claims, recoveries, and liabilities.

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Challenging Ideas
• Making Decisions
• Producing Output
• Providing Insights
• Showing Composure
• Understanding People

Technical Competencies:

• Document Management
• Insurance Operations and Processing
• Document Management
• Insurance Risk Management
• Control Evaluation