Fresh Jobs at Standard Bank Group

Job Description

• To efficiently and systematically manage the allocation and assignment of work to various analysts ensuring adequate balancing of work allocated to each analyst.
• Review and resolve all queries sent to the mailbox from both internal and external stakeholders to ensure timely and accurate completion of all tasks.
• Distribute to internal and external stakeholders all completed work ensuring that all finalisation of work steps have been completed.
• Provide the required management information to be use

Essential Functions:

• Execute a scheduling framework for requests to ensure timeline adherence and compliance to all law enforcement and regulatory requests.
• Ensure that all work sent through is directed to the correct internal queues (e.g. differences between courts orders vs. subpoenas)
• Apply a strategic approach to work allocation taking into consideration daily/ weekly/ monthly productivity per analyst
• Ensure that workload is compatible with each team member’s capacity and current work in progress
• Apply the use of automation tools (such as Power Automate), artificial intelligence tools in order to improve processes associated with this function
• Identify and assess opportunities for automation and AI integration across the different business processes within this function.
• Design, develop, and deploy automation solutions using tools such as Power Automate
• Monitor and optimize the performance of automation and AI solutions.
• Identify MI and reporting requirements (for and from relevant stakeholders) to enable successful management at the right level of execution.
• Deliver through various methods all completed cases to various internal and external stakeholders.
• Respond to internal and external stakeholders' queries with respect to work progress and other matters as required
• Prepare capacity dashboards for Management Information and reporting purposes. Present findings and recommendations to support decision-making
• Proactively identify operational deficiencies, adverse trends and risks with respect to work scheduling, stakeholder engagements and work finalisation
• Provide input for transitioning into case management other digitisation tools. Identify opportunities for improvement or operational amendments required to processes for stakeholder experience related matters
• Provide volume trends and forecasts to support leave periods and overtime periods if required and all other agreed reporting requirements.
• Engage internal and external requestors as required to negotiate delivery timelines in order to enable achievement of all related SLA’s and external court dates
• Identify where product and business rules/processes negatively affect stakeholder experience across SBSA and the associated value chain and provides relevant recommendations.

Qualifications

• Type of Qualification: Diploma
• Field of Study: Business Commerce
• Type of Qualification: First Degree
• Field of Study: Risk Management

Experience Required

• Group Anti Financial Crime
• Compliance
• 3-4 years
• 3-4 years In a Workflow or Operations Support management role within an operational environment
• 3-4 years In a banking environment Knowledge of Standard Bank products and services
• 3-4 years In an automation and business process design and improvement. Ability to work with automation tools, Power Automate

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Checking Things
• Convincing People
• Embracing Change
• Examining Information
• Exploring Possibilities
• Following Procedures
• Interacting with People
• Interpreting Data
• Meeting Timescales
• Producing Output
• Taking Action

Technical Competencies:

• Compliance
• Continuous Process Improvement
• Workforce Data Analysis

go to method of application »

Job Description

• To lead, coach and manage a frontline claims team to deliver consistent, high quality, empathetic and compliant buildings claims outcomes, in line with the operational, customer experience, cost, quality and people objectives set by the Claims Manager.
• The Team Leader is accountable for intraday execution, claims quality, consultant performance, customer experience and people development, ensuring the team consistently meets agreed service and productivity targets.

Qualifications

• Type of Qualification: First Degree - NQF 6
• Field of Study: Short Term Insurance

Experience Required

• 3 - 5 years experience in a leadership or supervisory role. Minimum of 3 years’ experience in the Short-Term Insurance claims or customer service industry. 
• Strong knowledge of claims processes, emergency dispatch procedures, and service provider networks. Proficient in Microsoft Office and claims management systems

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Challenging Ideas
• Convincing People
• Directing People
• Following Procedures
• Making Decisions
• Producing Output
• Understanding People

Technical Competencies:

• Control Evaluation
• Risk Management
• Insurance Risk Management
• Insurance Products
• Insurance Processing

go to method of application »

Job Description

• To lead, optimise, and continuously improve the Short-Term Insurance claims call centre operation nationally, ensuring high performance across service delivery, customer experience, cost control, quality, compliance, and people capability.
• The role is accountable for translating claims strategy into operational excellence, enabling teams to deliver fast, fair, empathetic, and compliant claim outcomes at scale.

Qualifications

• Type of Qualification: First Degree
• Field of Study: Insurance

Experience Required:

• Minimum of 5 years’ experience in a senior claims management or leadership role.
• Minimum of 10 years’ experience in the Short-Term Insurance claims or customer service industry. 
• Proven leadership of a claims call centre environment. 
• Strong background in buildings/homeowners claims, recoveries, and liabilities.

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Challenging Ideas
• Making Decisions
• Producing Output
• Providing Insights
• Showing Composure
• Understanding People

Technical Competencies:

• Document Management
• Insurance Operations and Processing
• Document Management
• Insurance Risk Management
• Control Evaluation

go to method of application »

Job Description

• To provide an efficient and effective point of contact for new and existing Consumer Clients within the contact center.
• To provide advise/intermediary services on multiple insurance product, service and retain existing clients.
• To ensure that the clients' Insurance needs are identified and fulfilled efficiently and cost-effectively, while managing the risks associated with new business and client expectations.

Qualifications

• Type of Qualification: Diploma
• Field of Study: FAIS Recognized Qualification
• NQF Level 5
• RE5
• COB Long and Short Term Insurance

Experience Required

Insurance

• 3 - 4 years experience in dealing with insurance products and Insurance customers. 
• Proven sales and quality assurance track record in the financial services industry, pro-active sales and servicing experience i.e. and good stakeholder management experience.
• Role includes Sales, upselling, cross-selling and servicing across long term, short-term and commercial products.

Additional Information

Behavioural Competencies:

• Interacting with People
• Managing Tasks
• Meeting Timescales
• Providing Insights
• Team Working
• Upholding Standards

Technical Competencies:

• Attitude of Customer Experience
• Banking Process & Procedures
• Client Retention
• Customer Understanding ( Consumer Banking)
• Mind of Customer Experience
• Insurance Products & Services
• Product Related Systems (Consumer Banking)
• Risk Identification

go to method of application »

Job Description

• To plan, coordinate, monitor, and deliver day-to-day automated confirmations for vanilla products, supervise and support the team responsible for all exception handling processes to ensure the achievement of delivery targets as per defined plans, quality and service standards.

Qualifications

• Type of Qualification: Diploma
• Field of Study: Banking

Experience Required

Confirmations

• Operations
• 3-4 years Knowledge and experience of the Global Markets business and full suite of products.
• 3-4 years Knowledge and relevant experience Swift, Swift msg standards and processing.

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Checking Things
• Documenting Facts
• Following Procedures
• Interacting with People
• Interpreting Data
• Making Decisions
• Meeting Timescales
• Producing Output
• Resolving Conflict
• Team Working

Technical Competencies:

• Data Analysis
• Exception Handling
• International Market Knowledge
• IT Systems
• Local Market Knowledge
• Query Resolution
• Settlement Process

go to method of application »

Job Description

• To source and secure new HNW individual Personal Insurance customers.
• The role will require a face to face interaction with high net worth customer market which always requires professional conduct.
• Providing a comprehensive array of customised Insurance solutions tailored to meet these customer’s needs.
• Offer continuous, close, professional and personal attention service to newly acquired and existing customers by assisting and administering the customer’s policy.
• Ensure all short-term insurance needs in terms of assisting with claims, cover required, and annual renewal of the policy is provided to the customer on a personal, professional and efficient manner.  
• Always ensure an excellent customer experience and ensure the six Treating Customer Fairly outcomes dictate behaviour, engagement action and advice given to customer.   
• The position will require frequent travelling to meet with existing and potential clients and be able to works independently in the absence of supervision / assistance.
• When required, visits, delivers (and/or collects) documents and relevant information from HNW customers’ homes or offices at the convenience of the customer.

Qualifications

Type of Qualification: 

• Minimum qualification – Grade 12/Matric Certificate
• Full Qualification as recognised by the Registrar
• Fit and Proper - FSCA
• Higher Certificate Short-term Insurance
• Relevant business-related tertiary qualification e.g. BA degree/qualification is an advantage
• Undergraduate degree, or similar [majors in Risk, Finance, Insurance an advantage] and/or
• Postgraduate or professional qualification in risk and relevant experience an advantage
• Be prepared to write KI examination should this be required
• Must have passed FAIS exams min 60 credits – qualification and experience as determined by “Fit and Proper Requirements” of the FAIS legislation.

Experience Required

• Experience as determined by FAIS legislation.
• A minimum of 5 years previous working experience in a personal short-term insurance (commercial experience would be an advantage) either as a Servicing/Sales Agent, Broker or Insurer. Bancassurance experience preferable.
• Sound knowledge of personal insurance offering, procedures and products.
• A good working knowledge of FAIS and FICA legislation.
• Maven system knowledge would be advantageous
• Sales and negotiation skills.
• Excellent verbal and written communication skills
• Previous portfolio Insurance relationship management experience (5 years in total) as an Account Executive/Insurance Manager managing a portfolio of HNW customers in the personal short-term insurance environment is preferable.
• A minimum of 5 years previous working experience in Short term insurance. Preferable in a sales, servicing, personal portfolio management position. Practical exposure to banking principles and to establish credible relationships.

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Documenting Facts
• Empowering Individuals
• Examining Information
• Exploring Possibilities
• Following Procedures
• Impressing People
• Interacting with People
• Pursuing Goals
• Team Working
• Understanding People
• Valuing Individuals

Technical Competencies:

• Insurance Principles
• Cross and Up-Selling
• Customer Understanding ( Consumer Banking)
• Financial Analysis
• Mind of Customer Experience
• Product Knowledge (Consumer Banking)