Team Leader, Short Term Insurance Claims at Standard Bank Group

Job Description

• To lead, coach and manage a frontline claims team to deliver consistent, high quality, empathetic and compliant buildings claims outcomes, in line with the operational, customer experience, cost, quality and people objectives set by the Claims Manager.
• The Team Leader is accountable for intraday execution, claims quality, consultant performance, customer experience and people development, ensuring the team consistently meets agreed service and productivity targets.

Qualifications

• Type of Qualification: First Degree - NQF 6
• Field of Study: Short Term Insurance

Experience Required

• 3 - 5 years experience in a leadership or supervisory role. Minimum of 3 years’ experience in the Short-Term Insurance claims or customer service industry. 
• Strong knowledge of claims processes, emergency dispatch procedures, and service provider networks. Proficient in Microsoft Office and claims management systems

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Challenging Ideas
• Convincing People
• Directing People
• Following Procedures
• Making Decisions
• Producing Output
• Understanding People

Technical Competencies:

• Control Evaluation
• Risk Management
• Insurance Risk Management
• Insurance Products
• Insurance Processing