Manager: Software Development at Clickatell

Purpose

We are looking for a Software Development Manager to join our team where you will be required to utilise your knowledge and extensive experience of software development management in a fast paced multi-disciplinary delivery team. This position will be reporting to the VP of Software Development and will be the technical owner of one of a number of platforms.

Responsibilities of the Role

• This is a senior position and you are expected to manage one or more teams and inspire others to achieve goals through innovation, quality and excellence.
• Maintain highly motivated and engaged engineers, set career growth paths, conduct goal settings and regular performance reviews with a critical eye to both success and areas for improvement.
• Resource management skills and ability to handle complex / sensitive issues, and identify strengths and weaknesses of team members and suitably make changes if required.
• Stakeholder management, specifically with Clickatell’s Product division and PMO office to ensure full alignment and common understanding of expectations and timelines.
• Outsource vendor management ensuring a high quality delivery within budget.

Requirements of the Role

• Experience and qualification
• Degree or above relevant to the role, or demonstrable experience relevant to the role
• Greater than 5 years experience as a software development manager
• Excellent working knowledge and experience of both the Agile and Waterfall methodologies
• Managing one or more teams of 10+ resources.
• Leadership
• Resource management skills and ability to handle complex / sensitive issues, and identify strengths and weaknesses of team members and suitably make changes if required
• Encourage team interaction, boost employee motivation and appreciate team contribution.
• Ability to match project tasks with opportunities for development so that employee potential is utilised to the maximum
• Collaborative approach to working cross department, cross geography and with matrixed engineers to deliver multiple projects concurrently
• A champion who promotes policies and standards as required across the department aligned to software development standard, ways of workings, PMO processes and product requirements.
• Management
• Excellent communication skills are important, since candidate will be expected to operate across multiple functional areas (engineering, operations, sales, products, pmo and marketing) including external partners, customers and team members.
• Excellent grasp of and commitment to the principles of the Agile, Waterfall and Hybrid methodologies, including formal project management, and customer/partner.
• Ability to manage change and effectively pass on the information to concerned teams and stakeholders for smooth execution.
• Delegate and allocate responsibilities efficiently to manage projects end to end.
• Technical
• Great technical background and proven experience in the technologies we use such as containerisation, service orientated architecture, AWS (Services, Storage).
• Proven proficiency in handling complex projects across multiple platforms and intricate dependencies.
• Experience in troubleshooting, software development processes and ability to understand and implement client requirements.
• Proven ability to analyse requirements and identify scope and nature of deliverables, guide your and other teams, and key stakeholders.
• Comfortable end efficient as utilising tools such as Jira, Tempo, PowerBI and others to analyse team performance and make improvements to improve delivery cadence.