Manager: Subsidy and Beneficiary Management at Housing Development Agency (HDA)

Ref: HDA MSBM013

Main Purpose: To manage and lead the collection, capture of and reporting on data to support the effective takeover, handover and management of projects.

Key Performance Areas:

Data Management:

• Develop, implement and manage systems to control and monitor:
• Receipt of information and documents from contractors relating to beneficiaries
• Quality of information and data
• Sorting of documents and data that has been received
• Capture of information of into various databases and spreadsheets
• Storage of documents and source data
• Tracking and resolving beneficiary queries
• Manage the quality of data that is captured into the database
• Manage the storage and safekeeping of source documents
• Manage duplication of source documents
• Manage the tracking and resolution of matters and queries arising from the helpdesk
• Design and implement database and spreadsheet formats

Reporting:

• Define reports to be sourced from databases and spreadsheets on which data is captured
• Access information and compile reports as required
• Collate periodic reports as required, including Helpdesk Queries and other operational requirements

Liaison

• Liaise on beneficiary management matters with:
• Local / provincial government departments
• Contractors
• Community Liaison Officers
• Project Management Team
• Assist with managing the helpdesk by attending to beneficiaries and ensure resolution of queries and other associated matters.
• Attend meetings as and when required.

People Management:

• Select, assign, lead and manage people
• Set clear objectives for self and others and measure achievements against these objectives through implementation of the performance management system
• Build and manage relationships with staff members
• Manage and support staff development
• Develop and manage the implementation of succession plans for key individuals and critical positions
• Implement the HDA HR policies and procedures as required
• Manage risks and address issues as they arise

Qualifications & Experience

• Degree or bachelor’s in public administration and/or management
• Post Graduate qualification will be an advantage
• Computer literacy
• Competence in Microsoft Office Suite (Outlook, Excel, word, PowerPoint, and teams)
• 5-6 years’ experience in large administrative office. At least 2 years of this are at a staff supervisor level.
• Experience in the Housing Subsidy environment
• Experience in Beneficiary Management Framework - Human Settlements
• Must have a working knowledge of Human Settlement System (HSS)
• Experience in housing construction and/or infrastructure-based environment is preferred
• Experience in the delivery of affordable housing projects is preferable.