Manager TWC Operations - Open Account Operations at Absa

Job Summary

In this role you will be required to manage all elements of Open Account operations.
Job Description

In this role you will be accountable for;

• Ensure department policies and procedures are followed at all times and that correcting actions are taken in respect of reported events, discrepancies or inaccuracies
• Responsible for the delivery of a range of business critical processes
• Responsible for optimizing the use of resources to successfully meet and exceed challenging SLAs
• Accountable for meeting targets relating to people development, running costs, service quality and overall productivity of the department
• Accountable for establishing High Performance Organization standards through the effective use of
• Performance Development standards and measurements (including where appropriate Disciplinary,
• Capability and Grievance procedures)
• Accountable for all aggregate impacts of daily BAU volume demand and resource management to achieve success, whilst also expected to support change requirements as required
• Accountable for developing a culture of continuous improvement within the department
• Responsible for placing the Client at the heart of the operating model, ensuring that only value add
• services are provided
• Responsible for developing scalability and volume insensitivity, aligning the department to both the
• Product team and Clients needs
• Accountable for the production and maintenance of process documentation
• Manage technology performance and issue escalation
• Develop and implement strategic change initiatives to improve Client service, improving the client journey and experience and/or reduce operating costs

Send us your CV if you have the following;

• B Degree or equivalent NQF Level 6 qualification
• 7 years’ experience in Trade and Working Capital product suite in leadership capacity
• A good understanding of the products and product lifecycles (essential)
• People Management skillset, with a proven ability to lead, inspire and effectively manage talent as well as underperformance (essential)
• Extensive experience in the Trade and Working Capital product suite - 7years (Receivables Finance,
• Selective Receivables Finance, Supplier Finance, Trade Loans, Domestic and Cross Border, Islamic

Finance, Inventory Finance, Overdrafts, CFC’s, Money Market Loans)

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised