Manco Operations and Client Services Representative (Pineland) at Old Mutual South Africa

Job Description

• At Old Mutual Wealth we believe that our people are our greatest asset, the foundation of our business. We therefore foster a culture of integrity and accountability, where people are empowered to take full ownership for driving and delivering the outcomes required of their roles to meet our business objectives.
• If you aspire to work in a high performance, entrepreneurial and fast-growing wealth, and investment management business, then we have an exciting opportunity for you.

Key responsibilities will include amongst others the following:

Role Details:

• Accountable for execution of tactical business plans (derived from BU
• Strategy) at operational level.
• Owns operational efficiency and quality, including an operations balanced
• scorecard incorporating finance, people, process, regulatory, legal, compliance,
• risk and customer dimensions of the business.
• Integrates decision making across all of these spectrums.
• Manages SLA’s and IMA’s with stakeholders locally and internationally.
• Manage internal stakeholders i.e., operations, finance, governance and the
• Manco Board.
• Manage internal projects impacting on business deliverables.
• Provides operational and best practice context for internal environment.
• Builds relationships with peers and/or colleagues, that impact across
• business areas.
• Responsible for clear and effective communication to team and business.
• Provides technical consulting services where required.
• Accountable for ensuring the Manco and its associated parties, adhere to applicable Unit Trust legislation and regulation.
• Building Relationships
• Builds relationships with external stakeholders, peers and/or colleagues that impact across business areas.
• Consulting
• Provides technical and solutions advice.
• Governance & Compliance
• Accountable for governance and compliance at an operational level.
• Management Effectiveness
• Drives operational excellence through area of supervision.
• Holds service providers, Investment Managers and administrators, accountable to the applicable legislation
• Provides operational and best practice context for internal environment.
• Operational Efficiency
• Accountable for execution of tactical business plans at operational level.
• Ensures the effectiveness and appropriateness of operational processes.
• Owns operational efficiency and quality, including an operations balanced scorecard incorporating finance, people, process, legal, compliance, risk, and customer dimensions of the business.
• Technical Consultation
• Provides consultancy services where required.
• Vendor & Contract Management
• Manages the relationship between service providers and Old Mutual, including negotiations, contracts, IMA’s, service and support (SLAs).

Qualification and Experience

• Relevant Tertiary qualification
• 5 years relevant experience – asset fund administration, background in Collective Investment Schemes and operational experience in financial services
• Provide resolution support to operational specialist support staff to assist in making judgment calls where risk assessment of situations is necessary.

Responsibilities

• Solutions Analysis
• Analyze specific problems and issues to find the best solutions. Solutions could be technical or professional in nature.
• Knowledge Management
• Implement policies and processes, collect best practices, write case studies, and deliver internal knowledge-sharing sessions to capture and share knowledge among colleagues on project/program outcomes and innovative practices and to support the practice.
• Financial Risk Management
• Carry out the financial risk management process within a specific area or operation, maintaining alignment with risk tolerance policies.
• Operational Compliance
• Identify, within the team, instances of noncompliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these instances and escalating issues as appropriate.
• Document Preparation
• Organize and prepare complex documents using a variety of applications for technology devices, such as standard office software. Also responsible for gathering and summarizing data for special reports.
• Data Collection and Analysis
• Collate and analyze data using preset tools, methods, and formats. Involves working independently.
• Information and Business Advice
• Resolve queries from internal or external customers or suppliers by providing information on complex processes and the related policies, referring issues to others where necessary for interpretation of policy.
• Regulatory and Compliance Management
• Investigate standard incidents using current regulatory and compliance processes, systems, and procedures, and take action to solve immediate compliance issues. Advise more senior colleagues on more complex problems.
• Personal Capability Building
• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
• Operations Management
• Supervise others working within established operational systems.

Skills

• Action Planning, Analytical Thinking, Computer Literacy, Current State Assessment, Data Compilation, Data Interpretations, Data Management, Data Modeling, Digital Literacy, Document Management, Evaluating Information, Legal Practices, Management Reporting, Microsoft Excel, Numerical Aptitude, Oral Communications, People Management, Process Improvements, Risk Awareness

Competencies

• Collaborates
• Courage
• Ensures Accountability
• Financial Acumen
• Instills Trust
• Manages Complexity
• Optimizes Work Processes
• Organizational Savvy

Education

• NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent