Market & Customer Insights Analyst at CHEP

Key Accountabilities:

Market & Competitive Intelligence:

• Gather, analyze, and interpret external market data to support business decisions.
• Identify emerging business opportunities and risks through competitive analysis.
• Apply intelligence to external data and propose strategic actions.

Sales & Growth Enablement:

• Analyze market penetration, segmentation, and profitability to support business growth.
• Develop insights to drive strategic sales growth, pooling asset control, and customer retention.
• Provide research and insights for campaigns, events, and new product/service launches.

Customer & Stakeholder Support:

• Support local and regional teams with market research needs for day-to-day and strategic decision-making.
• Drive and manage the Net Promoter Score (NPS) process across the AMETA region.
• Collaborate across departments to share insights that enhance customer experience.

Required Experience & Skills:

• 5+ years in market and customer research.
• Technical & Analytical Expertise:
• Strong statistical analysis, root cause analysis, and trend analysis skills - experience with SAP, Medallia, Data Warehouse (BW), and CRM (Salesforce).
• Business & Strategic Acumen: Understanding of P&L, business plans
• Ability to develop business cases and strategic proposals.
• Strong verbal and written communication and presentation skills
• Ability to work independently and proactively in a dynamic environment.
• Project management, storytelling, strategic thinking, and confident facilitation.
• Strong collaboration and interpersonal skills to engage with stakeholders.
• Experience working successfully in matrix structures.