Current Jobs at CHEP

Key Accountabilities:

Market & Competitive Intelligence:

• Gather, analyze, and interpret external market data to support business decisions.
• Identify emerging business opportunities and risks through competitive analysis.
• Apply intelligence to external data and propose strategic actions.

Sales & Growth Enablement:

• Analyze market penetration, segmentation, and profitability to support business growth.
• Develop insights to drive strategic sales growth, pooling asset control, and customer retention.
• Provide research and insights for campaigns, events, and new product/service launches.

Customer & Stakeholder Support:

• Support local and regional teams with market research needs for day-to-day and strategic decision-making.
• Drive and manage the Net Promoter Score (NPS) process across the AMETA region.
• Collaborate across departments to share insights that enhance customer experience.

Required Experience & Skills:

• 5+ years in market and customer research.
• Technical & Analytical Expertise:
• Strong statistical analysis, root cause analysis, and trend analysis skills - experience with SAP, Medallia, Data Warehouse (BW), and CRM (Salesforce).
• Business & Strategic Acumen: Understanding of P&L, business plans
• Ability to develop business cases and strategic proposals.
• Strong verbal and written communication and presentation skills
• Ability to work independently and proactively in a dynamic environment.
• Project management, storytelling, strategic thinking, and confident facilitation.
• Strong collaboration and interpersonal skills to engage with stakeholders.
• Experience working successfully in matrix structures.

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What You’ll Do:

• Create and maintain optimal data pipeline architecture,
• Assemble large, complex data sets that meet functional / non-functional business requirements.
• Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.
• Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL and AWS ‘big data’ technologies.
• Build analytics tools that utilise the data pipeline to provide actionable insights into operational efficiency and other key business performance metrics.
• Work with stakeholder teams to assist with data-related technical issues and support their data infrastructure needs.
• Keep our data separated, documented and secure through the development of a centralised analytics data lake for the APAC region.
• Create data tools for analytics and data scientist team members that assist them in building and optimising our data product into being an innovative industry leader.
• Work with data and analytics experts to strive for greater functionality in our data systems.
• Use large datasets to build dashboards and reports to support senior management in effective decision making.
• Design effective reports and dashboards using visualisation techniques and tools

What will ensure your success in the Role:

• Educational Background: Relevant tertiary qualifications in Computer Science, Statistics, or related technical fields.
• Extensive Experience: +7 years of experience in similar position preferable in complex environments in multinational companies
• Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases.
• Data modelling in SQL Server Analysis Services & Power BI plus experience using other  visualisation tools
• Experience building and optimizing ‘big data’ data pipelines (distributed processing systems), architectures and data sets. Preferably Apache Spark
• Building reports and dashboards – ideally in Power BI Desktop or other visual tools
• Experience with cloud solutions in Azure/AWS
• Familiar with SCRUM / Agile working methods
• Knowledge of a variety of machine learning techniques (clustering, decision tree learning, artificial neural networks, etc.) and their real-world advantages/drawbacks.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency and workload management.
• Experience with Amazon cloud services: EC2, EMR, RDS, S3; Redshift; Deeque.
• Excellent understanding Microsoft SQL Server or equivalent relational database.
• Knowledge of integration tools such as SSIS, AWS Glue, PySpark
• Knowledge of Data mining and modelling tools such as SSAS
• Use of cloud technologies, in particular AWS
• Databricks
• Power BI / Tableau / QlikSense / Thoughtspot or Equivalent
• JIRA
• Experience with object-oriented/object function scripting languages: Python, Java, C++, Scala, etc

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Responsibilities include:

• General administration and customer account processing and reconciliations (query resolution process), inclusive of Debit Authorisations, THAAs
• Processing of customer transfer hire notes
• Reconciliation of accounts and controlling of equipment
• Manage 1-4-1 Exchanges
• Conducting Daily/Weekly/Monthly/Quarterly stock counts
• Conducting health checks and providing feedback to the relevant clients and staff (if applicable)
• Investigation and resolving credit equipment balances
• Investigation and resolving suspended movements
• Investigate and resolve queries from the customers supply chain partners
• Ordering of stock
• Arranging transport – Sending transport schedule daily to logistics
• Weekly/Monthly Reporting – Customer & Internal Reporting
• Logging Collection / Return orders when needed.
• Regular plant sweeps to identify misuse of CHEP equipment
• Equipment quality check – Reporting damages
• Demand planning vs Forecast and Collection
• Maintaining a strong relationship with the customer through query resolution and proactive identification of potential issues.
• Identification of new conversion opportunities to increase CHEP overall integration into customer supply chain
• Compiling and Presenting Key Performance Indicator reporting for customer and internal management
• Log necessary escalations to the business via Sales Force
• Logging of necessary activities and Service Requests in Sales Force
• Any adhoc tasks as requested by management

Operational duties: (If Applicable)

• Forklift duties
• Loading and offloading of vehicles when required
• Assembling bins and prepping them for production
• Any other ADHOC requirements per site as per agreed SLA for example: packaging specification updates, additional reporting, etc

Measures

• Customer Satisfaction
• Improvements suggested and implemented
• Maintaining service level as per agreed SLA
• Reduction in Losses/Compensations
• RHP
• FTR
• EMS

Scope

• Complete Equipment Management Solution for the customer

Authority/ Decision Making

• Decisions supporting the resolution of customer queries and investigations
• Authority to make recommendations to customers
• Financial and transactional approvals as per global authorisation matrix

Challenges

• Ability to function autonomously with limited access to immediate manager.
• Resolving difficult and complex queries
• Dealing with difficult customers
• Delivering high quality customer service at all times
• Exceeding customer expectations
• Managing and delivering on agreed SLA’s

Qualifications

• Matric + Diploma Essential.
• Preferably studying towards a business degree.
• Manual Drivers Licence
• Forklift Licence an advantage

Experience

• 3-5 years Accounts & Reconciliation
• 3 years Customer Service
• 1-2 years CHEP customer support

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What You’ll Do:

Leadership and Team Management:

• Strong leadership skills to guide, motivate, and support the team towards achieving project goals.
• Ability to manage team dynamics, foster collaboration, and resolve conflicts.

Project Management:

• Deep understanding of Waterfall & Agile methodologies and frameworks such as PMBOK; Scrum, Kanban, and SAFe, including their principles, values, and practices.
• Proficiency in facilitating Agile ceremonies (e.g., daily standups, sprint planning, retrospectives).

Stakeholder Engagement:

• Act as the primary liaison between project teams and stakeholders.
• Communicate project status, risks, and achievements clearly and consistently.
• Work with stakeholders to define, refine, and prioritize opportunities.

Translation of Analytics:

• Bridge the gap between business goals and advanced analytics possibilities.
• Define analytical use cases and translate business needs into data and analytical requirements.
• Ensure insights and recommendations from analytics are actionable and understandable.

Process Improvement and Innovation:

• Continuously identify and implement improvements in project delivery processes.
• Encourage innovation and experimentation within teams to find new solutions.
• Develop and maintain a service delivery framework to guide project execution.

Quality Assurance and Risk Management:

• Ensure all project deliverables meet quality standards and stakeholder expectations.
• Proactively identify and mitigate potential risks and challenges.
• Conduct audits to ensure data integrity, security, and governance.

What will ensure your success in the Role:

• Educational Background: Relevant qualifications such as PSM1/CSM/A-CSM, PSPO1/CSPO/A-CSPO, ICP, ICP-APM, PMBOK, or BABOK.
• Extensive Experience: Proven track record in project management, business analysis, and Agile implementation.
• Technical Proficiency: Familiarity with Agile and Waterfall methodologies and tools. Experience with data management, software development, and analytics.
• Leadership and Mentorship: Strong leadership skills to guide, motivate, and support the team.
• Communication Skills: Excellent verbal and written communication skills to interact effectively with team members and stakeholders.
• Problem-Solving Abilities: Strong analytical skills to tackle complex problems and implement effective solutions.
• Collaboration and Teamwork: Ability to work cohesively with colleagues and stakeholders.
• Innovation and Adaptability: A creative and flexible mindset to drive continuous improvement and adapt to changing project requirements.